If your device is not operating properly, please check below for
common problems and suggested solutions.
If the recommended action does not solve the problem, please
contact the seller at
Official email : [email protected]
Tel No: 1-855-558-8666
- 13 -
@Tenkerofficial
TROUBLE SHOOTING
Problem
Possible Cause
Solution
One pad feels stronger
than the other
The intensity is not felt
with a very weak
intensity level
The skin turns red or
the skin feels irritated
This is normal. Different
area of your body will
react differently
Pads are not attached to
the body firmly
Attach both pads firmly to
the skin
The transparent films are
still stuck to the pads
Peel off film on the adhesive
surface of pads
The pads stack together
or overlap
Do not stack pads together
or overlap pads
The cord is not properly
connected to the unit
Connect cord correctly into
the jack
The intensity setting is
getting weak
Increase the intensity level
The battery capacity is
low
The adhesive surface of
the pads is dirty or dry
The therapy time is too
long or the intensity is set
too high
Reduce the application
time or reduce the
intensity
The electrode pad
surface if worm out
Replace electrode pad
Charge the battery
Wash adhesive surface of
pads gently with your fingertips
for about 3 seconds under
slow running water
Nothing needs to be done.
Make sure the pads are moist
and making good contact.
Summary of Contents for SM9126N
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