15
Exclusions
The TEMPUR® Warranty does not apply if:
• the product has been purchased used, second hand or from anyone other than an
authorised retailer or directly from the Manufacturer. A list of authorised retailers
is available at tempur.com
• the process for making a claim under the TEMPUR ARC
™
bed Warranty (set out
under the heading "How do you claim under the TEMPUR ARC
™
bed Warranty?"
below) has not been correctly followed.
• the product has not been used and/or handled with due care and/or in
accordance with the instructions of use, cleanliness and maintenance described in
the Instructions for Use and at tempur.com
• the product has been deliberately damaged or damaged as a result of neglect,
cuts, burns, flooding or any other improper use by you or by any third party.
• the product has been wet or soaked against Manufacturer’s recommendations.
• the product is found to be very stained, soiled and/or otherwise unhygienic.
• the product has been altered or repaired without the Manufacturer’s prior
permission.
• the defect is the result of normal wear and tear.
• There has been opened or tampered with the motors or remote; with the
exception of battery compartments, the warranty will be void if the internal
workings of these components are tampered with.
• Has been overloaded or misused against the manufacturer's weight restrictions.
How do you claim under the TEMPUR® Warranty?
To claim under the TEMPUR ARC
™
Warranty you must:
• contact the authorised retailer you originally purchased the product from (the
“Seller”). If the Seller is either no longer in business or is no longer a TEMPUR
ARC
™
bed authorised retailer, please contact the Manufacturer.
• present the original invoice or sales receipt as evidence of the purchase.
• return the product to the Seller or to the Manufacturer (but only if the
Manufacturer has requested the product). If the Manufacturer determines that the
claim is valid in accordance with the terms of this TEMPUR ARC
™
bed Warranty,
you will be refunded the reasonable delivery costs for returning the defective
product, so long as the product has been returned from an address within the
same country as the Seller.
