14
Product:
Beds and bed parts
Product Warranty What’s covered?
TEMPUR ARC
™
Bed Bases
(outer frames) and Headboards
10 years
Material defects due to faulty
workmanship or materials.
TEMPUR ARC
™
Bed inner frames
(static slatted, static disc, adjustable
slatted, adjustable disc, storage)
5 years
Material defects due to faulty
workmanship or materials.
TEMPUR ARC
™
Bed adjustable beds
electrical components: motor, remote
control.
3 years
Material defects due to faulty
workmanship or materials.
What will we do?
Where a valid claim is made in accordance with this TEMPUR ARC
™
bed Warranty, the
Manufacturer shall offer, at its choice, either to repair the defective product or provide an
equivalent replacement product free of charge.
The Manufacturer will refund the reasonable delivery cost of returning a defective product
for repair or replacement so long as the claim is valid under the terms of this TEMPUR®
Warranty and the product is returned from an address within the same country as the
authorised retailer the product was purchased from. The repaired or replacement product will
be delivered free of charge to an address within the same country as the authorised retailer
the product was purchased from. In all other circumstances, any delivery costs associated
with any repairs or replacements are the purchaser's responsibility.
In the event of replacement, the Manufacturer shall endeavour to provide a replacement
product from the same line. However, if the product line has been discontinued or the
product is otherwise not available, the Manufacturer reserves the right to provide a
replacement product that, in the Manufacturer’s sole discretion, is similar to the defective
product.
The TEMPUR ARC
™
bed Warranty provides cover from the date of purchase (or date of
manufacture in the case of ex-display/demonstration products) of the original product. It is
not renewed on the provision of a repaired or replaced product. In these circumstances, the
TEMPUR ARC
™
Warranty will run for the remainder of the period starting from the original
purchase or manufacture date, as applicable.
