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2. Pilot will not stay lit
•
Partially clogged ODS pilot orifice
•
Corrosion of thermocouple contact
•
Bad gas valve
•
Control knob not pressed in long
enough
•
Thermocouple connection loose at
gas control or damaged
•
Pilot flame not touching the
thermocouple
•
Contact qualified service person or your gas
company
•
Clean thermocouple contact
•
Replace gas valve
•
After pilot lights, keep control knob pressed in
for 60 seconds
•
Tighten connection finger tight + 1/4 turn or
replace thermocouple or replace ODS pilot
assembly
•
Contact a qualified service person
3. Main burner will not light
•
Low gas supply pressure
•
Burner orifice clogged
•
Control knob not in ON position
•
Contact your gas supplier
•
Clean burner orifice
•
Turn control knob to ON position
4. Heater shuts off on ODS
•
Not enough fresh air is available
•
Low gas pressure
•
ODS pilot partially lit
•
Open window
•
Contact your gas company
•
Contact a qualified service person
SERVICING
Repair and replacement work should only be done by a
qualified service technician.
Always shut off the gas supply and make sure the
appliance is cool before beginning any service operation.
Always check for gas leaks after servicing.
SYMPTOM
POSSIBLE CAUSE
CORRECTIVE ACTION
1. Pilot will not light
•
Air in the gas line
•
Low gas pressure
•
Gas supply turned off
•
Blockage in gas line
•
ODS pilot orifice is clogged
•
Control knob not in pilot position
•
Control knob not pressed in while in
pilot position
Ignitor did not spark:
•
Ignitor electrode positioned wrong
•
Ignitor electrode broken
•
Ignitor cable pinched or broken
•
Ignitor cable not connected to ignitor
•
Purge gas lines and repeat ignition operation
•
Check gas pressure
•
Turn on gas supply
•
Check gas passage way
•
Call a qualified person
•
Turn control knob to pilot position
•
Press in control knob while in pilot position
•
Correct electrode position
•
Replace assembly
•
Free ignitor cable, if damaged replace it
•
Connect cable to ignitor
TROUBLESHOOTING
With proper installation and maintenance, your new gas fireplace should provide years of trouble-free service. If you do
experience a problem, refer to the trouble shooting guide below. This guide will assist you or a qualified service person in the
diagnosis of problems and the corrective action to be taken. Any safety screen or guard removed for servicing an appliance
must be replaced prior to operating the appliance. Use only a qualified service person when making repairs.