TELUS LivingWell Companion Home, User Manual

Page: 16 / 20

16
What does the operator do?
1. Emergency alert received
Our trained operators are alerted
when the emergency button is
pressed or if the optional fall
detection feature detects a fall.
2. Trained operator contacts customer
When the alert is received, an
operator contacts you through
the 2-way speaker in the device
to confirm the emergency
status prior to initiating the
emergency protocol.
3. Family or friends contacted
If you can’t be reached or an
emergency is confirmed, the
operator first contacts up to
3 family and/or friends.
4. Emergency services contacted
If family or friends are unavailable
or if the situation warrants, the
operator will then contact
emergency services.