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TELUS LivingWell Companion Home, User Manual

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TELUS LivingWell Companion Home User Manual Download Page 14

14

What do these audio prompts mean?

“Calling for help.” 
The base unit has received an alarm 

signal and is calling the response 

centre. A trained operator will speak 

with you shortly. If you need help, 

inform the operator and they will 

assist. If this is a false alarm, kindly 

let the operator know that it was a 

false alarm.

“Please check power connection.”
The base unit is unplugged from 

the wall or the power circuit is not 

energized. Verify the power cord is 

plugged into a power outlet that is 

not controlled by a light switch.

Summary of Contents for LivingWell Companion Home

Page 1: ...User Manual LivingWell Companion Home ...

Page 2: ...o offer you this personal safety device that will keep you connected to 24 7 live emergency support This user manual will show you how to use your device Please keep the manual in a safe place for easy reference For more information visit telus com LWC or call 1 888 505 8008 ...

Page 3: ...3 Table of contents What s included 4 How does the service work 6 Wearing your device 8 2 colour signal indicators 10 Frequently asked questions 12 ...

Page 4: ...4 What equipment is included Base unit Note The wristband is not available with the fall pendant Home device with lanyard and wristband Fall detection pendant with lanyard Or ...

Page 5: ... button 2 way speaker on base unit to speak with trained operators Water resistant so you can wear your device in the shower 1 The automatic fall detection feature might not detect all falls If you do fall don t wait for the automatic call always press and hold the button for at least 3 seconds for help when possible ...

Page 6: ...least 3 seconds 2 Speak to a trained operator through the base station 3 The operator can call your emergency contacts and dispatch an ambulance if needed Note Test your device once a month by completing the steps above When the operator answers inform them that this is a test call ...

Page 7: ...ase unit is sensitive enough to hear voice communication around corners and in other rooms of your home But in case the operator can t hear you they will still send help The optional fall detection feature may provide additional safety for instances when you can t press the button but always press and hold the button if possible ...

Page 8: ...8 Around your neck with the lanyard On your wrist Note This option is not available with the fall pendant Wearing your device There are two ways to wear your device ...

Page 9: ...h is designed for safety The device won t work if it s carried in your pocket or purse If you wear the device around your neck please ensure that the device remains close to your chest The fall detection pendant should rest at the center of the user s breastbone and be worn outside of clothing ...

Page 10: ...e unit to a better location and press the reset button Low Can I use the pendant away from home The pendant will only remain connected to emergency support up to 600 feet away from the base unit It won t work outside of this range Cellular signal strength 2 colour signal indicators ...

Page 11: ...11 Battery level Battery level Green No action required Strong Flashing red Call to have your battery replaced Low Note The pendants feature a long lasting built in battery so no charging is needed ...

Page 12: ...impact intensity and impact speed to predict whether a fall has occurred The automatic fall detection feature might not detect all falls If you do fall don t wait for the automatic fall detection always press and hold the button for help when possible If you encounter a false alarm from the automatic fall detection alarm simply let the operator know you re safe ...

Page 13: ... showering or bathing The device is not waterproof so we don t recommend swimming with it Can I adjust the speaker volume Please contact us at 1 888 505 8008 to request an adjustment Can I cancel an alarm No you can t cancel an alarm for safety reasons Instead simply tell the operator it s a false alarm and you re safe ...

Page 14: ...ak with you shortly If you need help inform the operator and they will assist If this is a false alarm kindly let the operator know that it was a false alarm Please check power connection The base unit is unplugged from the wall or the power circuit is not energized Verify the power cord is plugged into a power outlet that is not controlled by a light switch ...

Page 15: ...lar network and is ready to process alarm signals No cell service The base unit isn t detecting a cellular signal If possible try to move the base unit to a different location in your home and press the black reset button located on the back of the unit ...

Page 16: ...s received an operator contacts you through the 2 way speaker in the device to confirm the emergency status prior to initiating the emergency protocol 3 Family or friends contacted If you can t be reached or an emergency is confirmed the operator first contacts up to 3 family and or friends 4 Emergency services contacted If family or friends are unavailable or if the situation warrants the operato...

Page 17: ...Only use the battery with the MXD LTE charging system that has been qualified with the system per standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard DO NOT short circuit a battery or allow metallic or conductive objects to contact the battery terminals Replace the battery only with another battery that has been qualified with the MXD LTE ...

Page 18: ...a Class A B or C fire extinguisher DO NOT place loose batteries in a pocket purse or other receptacle containing metal objects DO NOT store batteries in extreme heat or with hazardous combustible material store in a cool dry ventilated area REPLACE the battery IMMEDIATELY if it has begun to BULGE or DISTORT Failure to follow these warnings and or directions could result in damage to your MXD LTE a...

Page 19: ...signed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment d...

Page 20: ... 2021 TELUS 21 589 01 ...

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