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Arcata 2203 User Guide

Teltronics, Inc.

2511 Corporate Way

Palmetto, FL 34221-8478

941.753.5000

Part Number: 610-0000-0848 Rev E

Summary of Contents for Arcata 2203

Page 1: ...ARCATA 2203 USER GUIDE TM TM TM IDEAS THAT COMMUNICATE For use with the VCSe 100...

Page 2: ...aterial in this document has been carefully reviewed however Teltronics Inc neither guarantees nor represents that this document is free of all errors or omissions and reserves the right to make corre...

Page 3: ...DO NOT ACCEPT BUTTON YOU AGREE THAT YOU HAVE READ UNDERSTAND AND SHALL ABIDE BY THIS END USER LICENSE AGREEMENT AND YOU AGREE THAT THIS END USER LICENSE AGREEMENT IS ENFORECABLE LIKE ANY WRITTEN NEGO...

Page 4: ...marking that appear on the original Software including diskette markings c You shall i not modify translate reverse engineer reverse compile decompile recompile disassemble port copy download or attem...

Page 5: ...LY WARRANTY TELTRONICS PROVIDES WITH RESPECT TO SUCH PRODUCT IS THE WRITTEN LIMITED WARRANTY STATEMENT INCLUDED WITH THE PRODUCT OR IF NO LIMITED WARRANTY STATEMENT IS INCLUDED WITH THE PRODUCT THEN T...

Page 6: ...e United Nations Convention on Contracts for the International Sale of Goods 1980 shall not apply or govern this Agreement the performance of or any transaction between the parties under this Agreemen...

Page 7: ...r without modification are permitted provided that the following conditions are met i Redistributions of source code must retain the above copyright notice this list of conditions and the following di...

Page 8: ...l and written communications agreements promises and understandings concerning the Software and related Products In the event of any conflict between the terms of any written agreement executed by You...

Page 9: ...emergency service c 911 dialing to an appropriate public safety answering point PSAP for emergency service is limited when using a VOIP phone and Soft Phone Product co located with and connected to th...

Page 10: ...911 CALLS ARE ROUTED TO THE APPROPRIATE PSAP OPERATOR RESPONSIBLE FOR RESPONDING TO EMERGENCIES AT THE REMOTE LOCATION USERS MUST WARN ALL INDIVIDUALS AT THE REMOTE LOCATION THAT SUCH PORTABLE VOIP P...

Page 11: ...nds causes of action losses liabilities fines penalties damages costs or expenses including without limitation attorneys fees arising on account of any injury or death of persons or damage to property...

Page 12: ...TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY Arcata 2203 x User Guide This page intentionally blank...

Page 13: ...R VOIP COMMUNICATIONS 911 EMERGENCY CALLING LIMITATIONS AND OBLIGATIONS vii PREFACE XVII About the User Guide xviii Compliance xx INSTALLING THE PHONE 1 Components 1 Attaching the Stand 3 Connecting t...

Page 14: ...ace 12 The Main Menu 13 Accessing Options 15 Viewing Phone Status 18 LEDs 19 Account Button LEDs 19 Power Status Indication LED 19 Display Icons 20 BASIC PHONE FUNCTIONS 21 Introduction 21 Making a Ca...

Page 15: ...all Park Pickup 31 Parking a Call 31 Picking up a Call 31 Directed Call Park Pickup 32 Parking a Call 32 Picking up a Call 32 Paging 33 Adjusting the Ring Volume 34 Idle State 34 Adjusting the Volume...

Page 16: ...cklists 46 Adding a Contact Blacklist 47 Editing a Contact Blacklist 48 Deleting a Contact Blacklist 49 Moving a Contact to the Blacklist 50 Configuring Features 51 Setting up Auto Redial 52 Setting u...

Page 17: ...Arcata 2203 xv User Guide Changing the Ring Tone 64 Modifying Advanced Settings 65 Accessing Advanced Settings 65 Network Settings 65...

Page 18: ...Arcata 2203 xvi User Guide This page intentionally blank...

Page 19: ...an Arcata phone from Teltronics Arcata phones are especially designed for power users in an office environment They feature a fashionable and sleek design and abundant telephony features In this guid...

Page 20: ...e following Assembling your Phone unpacking and setting up the phone Getting to Know Your Phone identifies and describes phone components Using the Basic Call Functions instructions for performing bas...

Page 21: ...this manual Style Icon Used to BOLD indicate buttons relating to specific feature actions such as press HOLD Italic emphasize document names and cross references caution users about a specific action...

Page 22: ...s product may cause radio interference which may require the user to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence...

Page 23: ...to assemble the phone and make connections Components Your Arcata phone shipment should include the components listed below Check this list before installation to ensure that you have received each it...

Page 24: ...Installing the Phone Components Arcata 2203 2 User Guide...

Page 25: ...Installing the Phone Attaching the Stand Arcata 2203 3 User Guide Attaching the Stand...

Page 26: ...Installing the Phone Connecting the Handset and Headset Arcata 2203 4 User Guide Connecting the Handset and Headset Note The headset is not included Please contact your distributor to purchase...

Page 27: ...ource directly using a PoE adapter ordered separately or to a PoE compliant switch or hub Your System Administrator will advise you on which one to use The Internet Port can be connected to a Hub Swit...

Page 28: ...onal Arcata 2203 6 User Guide Connecting to Other Network Devices Optional The phone can share the network connection with other network devices such as a PC Connect the phone s PC port and computer s...

Page 29: ...e GETTING TO KNOW YOUR PHONE This section includes the following information a description of the buttons and controls on your Arcata series phone steps for using the phone user interface to make and...

Page 30: ...Getting to Know Your Phone Phone Description Arcata 2203 8 User Guide Phone Description...

Page 31: ...lays labels for these keys to identify their context sensitive functions Line Keys These buttons are used to activate up to the six user accounts Power Status LED Indicates if the phone is On or Off S...

Page 32: ...3 10 User Guide Navigation Keys Use the navigation keys to move within the display menus and to confirm or cancel actions DTMF Keypad Use the DTMF keys to enter numbers letters and special characters...

Page 33: ...Headset mode MESSAGE Press to retrieve voice messages The button will illuminate when you have a message RD Redial Button If the handset is off hook un cradled pressing the RD button will call the la...

Page 34: ...nterface The Idle screen is shown below This screen appears when you are not on a call Press soft keys to initiate an action or to go to another screen The soft keys change depending on the screen you...

Page 35: ...Getting to Know Your Phone Using the Phone User Interface Arcata 2203 13 User Guide The Main Menu The Main Menu is where you will find all of your basic phone functions and setup options...

Page 36: ...me and Date Ring Tone and Phone Volume 4 Messages Select Messages to change the number you enter to retrieve voice messages Consult with your System Administrator before changing your voice messaging...

Page 37: ...ccess options using a combination of DTMF keypad soft keys and the navigation keys Using Phone DTMF Keypad Most options have a number You can press the number on the phone s DTMF keypad to access the...

Page 38: ...y to proceed with an action There are some screens where not all of the available options are shown Use the navigation key to scroll down and see additional options Procedures in this manual will prov...

Page 39: ...il the cursor on the display starts blinking and then enter the next character Use the alpha numeric mode soft key to choose how characters are entered Each time you press the key it toggles through t...

Page 40: ...ey The IP Address MAC address and Firmware Version are shown 2 Press 4 to access More options then the number of the category you want to view 1 Network status IP Address MAC Address WAN LAN Gateway a...

Page 41: ...EDs Power Status Indication LED LED Status Description Steady Green Account is active Blinking Green fast Incoming call Blinking Green slow On hold Off Idle status registered or unregistered LED Statu...

Page 42: ...Account Registration Failed Call on Hold Account Registering Voice Message Account Registration Successful Auto Answer Enabled Missed Call s DND Do not Disturb Enabled Incoming Call In Headset Mode Ou...

Page 43: ...nes see Customizing Your Phone starting on page 45 You access options using a combination of the phone s DTMF keypad soft keys and the Navigation Keys Usually there is more than one method for perform...

Page 44: ...et is connected You can also dial the number first and then press the Send Headset or Speakerphone button Dialing Options Dial the number you want to call using the DTMF keypad and then press Send Wit...

Page 45: ...or soft key If you do not have Live Dialpad enabled and you dial a number when the phone is on hook you must lift the receiver press the Dial key or press the Speakerphone button to initiate the call...

Page 46: ...ss Option to get more details or delete a contact To search for a contact press the Search soft key See Searching Contacts on page 25 Step Item Press Notes 1 Soft Key Dir 2 Soft Key Enter Opens Contac...

Page 47: ...tering characters see Using DTMF Keypad in Alpha numeric Mode on page 26 Step Item Press Notes 1 Soft Key Dir 2 Soft Key Search 3 Keypad Enter characters to search on 4 Soft Key OK 5 Navigation Keys D...

Page 48: ...answered the phone will automatically redial the number Using Auto Redial When you dial a number and the call is not answered or sent to voice mail the Auto Redial screen appears To activate Auto Redi...

Page 49: ...Functions Answering a Call Arcata 2203 27 User Guide Answering a Call If you are not on an active call you can answer a call by simply lifting the handset To answer in Hands Free mode press the Answe...

Page 50: ...ions Answering a Call Arcata 2203 28 User Guide Other Options for Incoming Calls 1 Press Fwd to forward the call to another extension 2 Press Silence to mute the ring tone 3 Press Reject to send the c...

Page 51: ...es in press the Answer soft key to answer the call You can also answer a call by pressing the flashing line key This will place the active call on hold and answer the ringing call Alternatively you ca...

Page 52: ...ults but may be different for your system Directed Pick Up You can answer a call that comes in on another extension by dialing 71 and then the extension number Group Pick Up You can answer a call that...

Page 53: ...you can park another call Parking a Call To park a call so that anyone in the group can pick up the call press the Transfer button dial 73 and then hang up the handset or press the OK button or the S...

Page 54: ...ou can only have one call parked at a time Once a call is picked up by another extension you can park another call Parking a Call To park a call on specific extension press the Transfer button dial 74...

Page 55: ...umber 01 50 For example to page zone 4 dial 7004 See your System Administrator for information about your paging zones If your phone is on hook not being used you will receive pages sent to any zones...

Page 56: ...Adjusting the Ring Volume Arcata 2203 34 User Guide Adjusting the Ring Volume Idle State To adjust the Ring Volume when you are not on an active call press the Volume Adjustment Bar The volume level a...

Page 57: ...justing the Volume on an Active Call To adjust the volume of the handset headset or speaker on an active call press the Volume Adjust Bar The volume level appears on the display To adjust the default...

Page 58: ...Basic Phone Functions Denying an Incoming Call Arcata 2203 36 User Guide Denying an Incoming Call Press the Reject soft key to deny an incoming call and send it to voice mail...

Page 59: ...ot Disturb DND To automatically reject incoming calls press the DND soft key on the Idle screen to enable DND Mode The icon appears in the top right of the LCD screen Press the DND soft key again to d...

Page 60: ...e mute NOTE You can also use the Mute button on the Navigation Keys Placing a Call on Hold To place an active call on hold press the Hold soft key or the HOLD button on the phone To return to the call...

Page 61: ...tem Press Notes 1 Soft Key Tran 2 Keypad Enter number 3 Soft Key Tran You can hang up now and the call will be transferred If you want to make sure the other party answers or you want to speak with th...

Page 62: ...ial other party 4 Soft Key Send When call is answered you are connected to the third party only 5 Soft Key SWAP Optional to toggle between parties before establishing conference 6 Soft Key Conf Establ...

Page 63: ...wo parties connected Step Item Press Notes 1 Soft Key Split This places both parties on hold 2 Soft Key Tran This opens the Transfer to screen 3 Navigation Keys Down This selects the other line in the...

Page 64: ...ss the MESSAGE button to access your mailbox You will be prompted to enter your password default password is 5555 Accessing your Voice Mailbox To access your mailbox when you do not have a new message...

Page 65: ...ys By default All Calls are shown Use the right left navigation keys to change the category Missed Calls Dialed Calls Received Calls or Forwarded Calls 3 Navigation Keys Down Highlight entry 4 Soft Ke...

Page 66: ...ssed Calls Arcata 2203 44 User Guide Viewing Missed Calls 1 Press the View soft key to see missed calls 2 Message indicates you have missed call s 3 Press the Exit soft key to return to main idle scre...

Page 67: ...omizing Your Phone Arcata 2203 45 User Guide CUSTOMIZING YOUR PHONE This section provides instructions on how to Manage Contacts Blacklist Configure Features Modify Basic Settings Modify Advanced Sett...

Page 68: ...Name Office phone number Mobile number Other number Account setting the Line that will be used to dial out when you dial the contact Ring Tone tone to play when you receive a call from the contact You...

Page 69: ...ey Dir 2 Soft Key Enter Contacts or Blacklist 3 Soft Key Add 4 Keypad Navigation Keys Enter information in screens as required Use the Down Navigation Key to scroll through other screens and enter inf...

Page 70: ...acklist 3 Navigation Key Highlight contact blacklist 4 Soft Key Option 5 Soft Key OK Opens Detail screen 6 Edit information in each screen as required Use the Back soft key to delete existing informat...

Page 71: ...ata 2203 49 User Guide Deleting a Contact Blacklist Step Item Press Notes 1 Soft Key Dir 2 Soft Key Enter Contacts or Blacklist 3 Navigation Keys Down Highlight contact 4 Soft Key Option 5 Navigation...

Page 72: ...ta 2203 50 User Guide Moving a Contact to the Blacklist Step Item Press Notes 1 Soft Key Dir 2 Soft Key Enter Contacts 3 Navigation Keys Down Highlight contact 4 Soft Key Option 5 Navigation Keys Down...

Page 73: ...Customizing Your Phone Configuring Features Arcata 2203 51 User Guide Configuring Features This section includes information on configuring the following features Auto Redial Call Forward Call Waiting...

Page 74: ...Auto Redial Before you can use the Auto Redial feature you must enable it and configure the Redial Interval default 10 sec and the number of Redial Times default 10 Step Item Press Notes 1 Soft Key Me...

Page 75: ...Change Redial Interval Optional a Soft Key Del Delete current value for Redial Interval b Keypad Enter value for Redial Interval 7 Navigation Key Down 8 Change Redial Times Optional a Soft Key Del De...

Page 76: ...phone number or voice mailbox The following call forwarding events can be configured Always Incoming calls are immediately forwarded Busy Incoming calls are immediately forwarded when the phone is bu...

Page 77: ...cata 2203 55 User Guide Call Forward continued Step Item Press Notes 1 Soft Key Menu 2 Keypad 2 Features 3 Keypad 1 Call Forward 4 Keypad Select mode 5 Soft Key Switch Change to Enable 6 Navigation Ke...

Page 78: ...03 56 User Guide To change the Forward to number Step Item Press Notes 1 Soft Key Menu 2 Keypad 2 Features 3 Keypad 1 Call Forward 4 Keypad Select mode 5 Navigation Keys Down 6 Soft Key Back Delete ex...

Page 79: ...lls on an extension already in an active call Call waiting is enabled by default You will hear an audible tone when there is an incoming call Step Item Press Notes 1 Soft Key Menu 2 Keypad 2 Features...

Page 80: ...ta series phones is English The following languages are also supported Chinese Simplified Chinese Traditional English French German Italian Polish Portuguese Spanish Turkish Note The languages availab...

Page 81: ...ide Changing the Language continued The language you choose will now appear on the LCD display Step Item Press Notes 1 Soft Key Menu 2 Keypad 3 Settings 3 Keypad 1 Basic Settings 4 Keypad 1 Language 5...

Page 82: ...e phone cannot obtain a time and date from the call server please contact your System Administrator You may need to change the time and date settings on your phone if you are located in a different ti...

Page 83: ...me Zone Step Item Press Notes 1 Soft Key Menu 2 Keypad 3 Settings 3 Keypad 1 Basic Settings 4 Keypad 2 Time Date 5 Keypad 1 SNTP Settings 6 Soft Key Switch Select desired Time Zone 7 Soft Key Save Cau...

Page 84: ...u 2 Keypad 3 Settings 3 Keypad 1 Basic Settings 4 Keypad 2 Time Date 5 Keypad 2 Manual Setting 6 DTMF Keypad Enter values for Date Use right Navigation key to move to next cell 7 Navigation Key Down M...

Page 85: ...03 63 User Guide Adjusting the Volume Step Item Press Notes 1 Soft Key Menu 2 Keypad 3 Settings 3 Keypad 1 Basic Settings 4 Keypad 4 Phone Volume 5 Keypad See Notes Select volume to change 6 Volume Ba...

Page 86: ...ng the Ring Tone Or enter the number for the tone using the keypad and press Save Or press Save soft key Step Item Press Notes 1 Soft Key Menu 2 Keypad 3 Settings 3 Keypad 1 Basic Settings 4 Keypad 3...

Page 87: ...you System Administrator for more information Accessing Advanced Settings To access Advanced Settings 1 Press the Menu soft key 2 Press 3 for Settings 3 Press 2 for Advanced Settings 4 Enter password...

Page 88: ...rver Static IP Client If your phone cannot contact a DHCP Server select this option to enter the network settings manually PPPoE IP Client If you are using the xDSL Modem you can connect your phone to...

Page 89: ......

Page 90: ...Arcata 2203 User Guide Teltronics Inc 2511 Corporate Way Palmetto FL 34221 8478 941 753 5000 Part Number 610 0000 0848 Rev E...

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