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Telstra IP Telephony Media Phone VVX500 Feature Guide May 2012

 

 

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Telstra IP Telephony - Media Phone VVX 500 Feature Guide 

 

30. From another phone in your group: 

 

Tap the 

Messages icon

 

or dial the 

Voice Portal extension. 

 

Press the star key (*) during the greeting. 

 

Enter your mailbox ID (your extension).  

 

Enter your passcode followed by the hash 

key (#). 

31. From a phone outside of your group: 

 

Dial the Voice Portal phone number. 

 

Enter your mailbox ID (your extension) 

followed by the hash key (#). 

 

Enter your passcode followed by the hash 

key (#). 

32. Voice Portal main menu 

1  Access your Voice Mailbox 

2  Change your CommPilot Express profile

 

3  Record your name 
4  Change your Call Forwarding options 
8  Change your passcode 
9  Exit the Voice Portal 
#  Repeat this menu 

† Only available if assigned

 

33. Change your mailbox Busy greeting 

 

Tap the Messages icon

 

 

 

Enter your passcode and press # 

 

Press 1 to access your voice mailbox 

 
 

 

Press 2 to change your Mailbox Busy 

greeting 

1  Record new Busy Greeting 
2  Listen to current Busy Greeting 
3  Revert to system default Busy Greeting 
*  Return to Voice Messaging main menu 
#  Repeat menu

 

34. Change your mailbox No Answer greeting 

 

Tap the Messages icon

 

 

 

Enter your passcode and press # 

 

Press 1 to access your voice mailbox 

 

Press 3 to change your Mailbox No Answer 

greeting 

1  Record new No Answer Greeting 
2  Listen to current No Answer Greeting 
3  Revert to system default No Answer 

Greeting 

*  Return to Voice Messaging main menu 
#  Repeat menu 

35. Listen to Messages 

Your phone may indicate you have Voicemail 

messages by the following: 

 

A message counter in the Home View 

 

 

A message icon in the status bar 

 

 

If you have more than one message, the 

icon will display a counter indicating the 

number of messages 

        

 

 

A message icon also scrolls under the Date 

and Time display 

 

To listen to Voicemail 

 

On the Status Bar, 

tap 

 (this will direct  

you to your voicemail, where you will 

follow the prompts to retrieve your 

messages

 

OR 

 

From Home View page 

tap

 

 

 

Tap 

Message Centre (this will  direct you to 

your voicemail, where you will follow the 

prompts to retrieve your messages 

 

36. Voice Messaging main menu 

Listen to your messages 

2  Change your mailbox Busy greeting 
3  Change your mailbox No Answer greeting 
5  Compose and send a new message 
7  Delete all messages 
*  Go to the CommPilot Voice Portal 

Repeat this menu

 

Summary of Contents for VVX500

Page 1: ... that display on the touch screen To access further screens swipe the screen move your finger across the screen either left or right to display further screens 3 Navigating the Touch screen To enter the Home View main menu press To return to the Line View press To select a menu item tap the menu icon To select a soft key tap the soft key To select an option in a list tap the option To scroll throu...

Page 2: ... you can Tap a phone line to access the Dialer Swipe to switch between Line View and Idle browser if available If your phone has calls the phone line indicates the number of calls you have and if they are active or held An active call displays a green bar A held call displays a flashing red bar 7 Active Call View This view displays the name and number of the person you are talking with and the dur...

Page 3: ... hold to select it Tap the Resume soft key or press the Hold button To join all three parties onto an impromptu conference call With 2 calls in progress 1 call on hold and 1 call active Tap Join 13 Muting the microphone While Mute is activated you can hear all other parties however they cannot hear you During a call press the mute button The mute button is illuminated in red To turn off mute press...

Page 4: ...umber if you are engaged on a call Tap the Forward soft key Tap Busy Enter the required number to which to forward your calls Tap the Enable soft key Call Forward Busy deactivation Tap the Forward soft key Tap Busy Tap Disable Call Forwarding is not available on Shared Lines 17 Do Not Disturb activation When you enable Do Not Disturb DND you prevent your phone from ringing and send all incoming ca...

Page 5: ...u do not want to answer the second incoming call Tap the Reject icon call will go directly to Voice Mail OR Tap Ignore soft key this will re direct call to Voice Mail after a nominated amount of rings OR Tap Forward then enter a number you wish to forward the incoming call to then tap forward incoming call will be forwarded to nominated number You cannot receive additional calls while both lines a...

Page 6: ...Yes to confirm deletion 22 Call History Your phone maintains lists of Missed Received and Placed calls Each list can hold up to 100 entries Call History icons Missed Calls Received Calls Placed Calls Tap History icon in active call view will show call history starting from most recent call To scroll through Recent call list touch screen and drag list in required direction From recent call list tap...

Page 7: ...an switch to handset or speaker mode Tap Settings icon Tap Basic Tap Preferences Tap Headset Tap Headset memory Tap Enabled soft key Press To access Headset memory mode press headset key twice The headset button will flash when enabled 27 Warning icon If your phone is unable to perform certain tasks a warning icon will display in the status bar The warning icon lets you know that your phone has on...

Page 8: ...rn to Voice Messaging main menu Repeat menu 34 Change your mailbox No Answer greeting Tap the Messages icon Enter your passcode and press Press 1 to access your voice mailbox Press 3 to change your Mailbox No Answer greeting 1 Record new No Answer Greeting 2 Listen to current No Answer Greeting 3 Revert to system default No Answer Greeting Return to Voice Messaging main menu Repeat menu 35 Listen ...

Page 9: ...ter the assigned code 72 Type the phone number to which calls will be forwarded followed by Replace the telephone handset The Call Forwarding Always service is on 39 Call Forwarding Always Deactivation Lift the telephone handset Enter the assigned code 73 Replace the telephone handset The Call Forwarding Always service is off 40 Call Forwarding Busy Activation Lift the telephone handset enter the ...

Page 10: ...on Hold Enter the assigned code 68 Type the extension of phone on which the call is to be parked Replace the telephone handset The call is parked at the indicated extension 51 Call Park Retrieve Lift the telephone handset enter the assigned code 88 Dial the number where the call was parked followed by You are connected with the call you parked 52 Call Pickup Lift the telephone handset enter the as...

Page 11: ...ft the telephone handset enter the assigned code 50 Dial the intended phone number The Push to Talk call is connected Note This feature can be used between 2 users This feature needs to be configured by the Customer Group Administrator in CommPilot 64 Clear Voice Message Waiting Indicator Lift the telephone handset Enter the assigned code 99 The visual message waiting indicator light on your phone...

Page 12: ...Press the shared line to activate Enter the assigned code 12 To deactivate a shared line location Press the shared line to deactivate Enter the assigned code 13 Note When a shared line location has been deactivated the line indicator will still flash red for an incoming call however the phone will not ring and the call cannot be answered from the flashing line With a shared line location being dea...

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