Product Warranty
Telstra Guarantees your product for 12 months from
the date of purchase against any defect in materials or
workmanship under conditions of normal use and
service and subject to proof of the date of the
purchase being provided and subject to the conditions
specified below.
The benefits conferred by this warranty are in addition
to all other rights and remedies in respect of the
product that the consumer has under the Trade
Practices Act and similar State and Territory laws.
Warranty Service Conditions
Subject to your statutory right referred to the above,
Telstra expressly limits its liability with respect to its
products to the person who purchases the product
from the Telstra authorised retailer.
Subject to your statutory right referred to the above,
Telstra expressly limits its liability with respect to its
products to whichever is the lowest amount out of:
A. The cost of having the goods repaired
B. The cost of replacing the goods, or
C. The cost of obtaining equivalent goods.
Subject to your statutory right referred to the above, in
the event of the goods requiring service under
warranty, the owner is responsible for the cost of
transportation to the authorised service organization.
Whilst in transit the goods are at the owner’s risk.
Subject to your statutory right referred to the above,
should the goods be found to be in sound working
order by the authorised service organization the
owner may be charged a service fee.
Subject to your statutory right referred to the above,
the goods will not be eligible for service under this
warranty if:
A.
Proof of date of purchase cannot be provided;
B.
The goods are not branded Telstra;
C.
The goods have been rented to another person;
D.
The defect was caused by an accident, misuse,
abuse, improper installation or operation, lack of
reasonable care, unauthorised modification, loss of
parts, tempering or attempted repair by a person
not authorised by Telstra;
E.
The product has been damaged by lightning or a
mains power surge.
Do you really need service?
Before calling for service under this warranty have you:
Check that all cables are securely connected as
detailed in the User Guide.
Refer to the User Guide to ensure that the features are
being used correctly.
If you are trying to access a network service such as
Call Waiting, confirmed with your network provider
that you have access to this feature.
If You Require Warranty Service
To obtain service during the terms of this warranty:
Call Product Information on1300 302 699 for advice
and assistance on the repair of your product.
After consulting our operators, should it be deemed
necessary to have the product serviced, the operator
will inform you of your nearest authorised service
organization and provide a Return Authority Number.
Please ensure that:
A.
You provide proof of the date of purchase.
B.
That your product is suitably packaged (Preferably
in original packaging).
C.
That you have included all components from the
original purchase.
D.
That you provide details of the Return Authority
Number.
IMPORTANT
Please retain this booklet with your sales receipt as
proof of the date of purchase.
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Product warranty & Customer service
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