™ Trade mark of Telstra Corporation Limited ABN 33 051 775 556
® Registered trade mark of Telstra Corporation Limited
•
damages our reputation or brand; and
•
attempts to manipulate any limitations of our service.
Full details of the policy are available in Our Customer Terms which can be
found at
www.telstra.com.au/customerterms
10. COMPLAINTS
10.1 We aim to resolve all problems and complaints quickly and effectively.
If you have any concerns, please visit your nearest Telstra Shop or call
us on
125 8880
. If we are unable to resolve this matter to your satisfac-
tion you can contact the Telecommunications Industry Ombudsman
(“TIO”). The TIO is an offi ce of last resort for complaints about tele-
phone and Internet services.
FREECALL™
1800 062 058
TTY
1800 675 692
Translator and Interpreter Service:
131 450
Email:
You can also contact the Australian Communications and Media
Authority (“ACMA”) for information on telecommunications issues. The
ACMA is a Commonwealth government agency responsible for regulat-
ing the telecommunications industry.
For calls from Melbourne:
(03) 9963 6988
For calls outside Melbourne:
1300 850 115
For further information,please go to
www.telstra.com.au/customerterms/docs/premium_servicesinfo.pdf
Call
125 8880
Click
www.telstraprepaidplus.com
Come in
to a Telstra Shop or participating Telstra Dealer
2131240, Rev. 1.0 (August 2009)
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