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1

Now you get super fast Internet access so you have more freedom to 
stay connected when you’re on the go. 

The Telstra Turbo™ USB Modem includes a Telstra Pre-Paid Next G

®

 

SIM card and operates on our Next G

®

 network – Australia’s largest and 

fastest national mobile network, so you get the reliability, speed and 
coverage you need. 

Accessing the Internet, emails and staying in touch is now more conve-
nient and easier than ever before. 

This guide will help you activate your service, provide information 
on ways to manage your account and how to access the Internet wire-
lessly. 

For technical information about the USB Modem, please refer to Help 
Menu on the Connection Manager.

3 simple steps to get started: 

Step 1: 

Activate

 your Telstra Pre-Paid Next G

®

 SIM card 

Step 2: 

Plug in

 the Telstra Turbo™ USB Modem to self install the Con-

nection Manager 

Step 3: 

Recharge

 via the Connection Manager 

THANKS FOR CHOOSING TELSTRA TURBO™ 

PRE-PAID WIRELESS BROADBAND

Summary of Contents for TURBO

Page 1: ......

Page 2: ... touch is now more conve nient and easier than ever before This guide will help you activate your service provide information on ways to manage your account and how to access the Internet wire lessly For technical information about the USB Modem please refer to Help Menu on the Connection Manager 3 simple steps to get started Step 1 Activate your Telstra Pre Paid Next G SIM card Step 2 Plug in the...

Page 3: ...arted 3 Managing your account 7 Recharge options 8 Where to buy recharge vouchers 11 Wireless access to the Internet 12 Sending text messages 13 International Roaming 13 Things you need to know 14 INSIDE THIS GUIDE ...

Page 4: ... parent or a responsible adult to use this service Step 2 Self install the Telstra Pre Paid Wireless Broadband Connection Manager and the TelstraOne Experience The Telstra Turbo USB Modem has built in software which allows you to install the Telstra Pre Paid Wireless Broadband Connection Manager and TelstraOne Experience quickly and simply The Connection Manager is the application that allows you ...

Page 5: ...on Click Next to continue Your computer will automatically detect new hardware and start installing the appropriate software If your security settings prevent auto run then you will have to start the process manually Follow the instructions for your computer Windows users simply double click the Setup exe file and follow the prompts to complete the installation MAC users open Finder from your File...

Page 6: ...l now launch and the Telstra Turbo USB modem will con tinue the installation process for a few minutes The Connect button may take a few moments to load so please be patient Telstra Your Telstra Pre Paid Wireless Broadband Connection Manager is now installed and a shortcut has been cre ated on your desktop ...

Page 7: ... icon in the Connection Manager For details on My Account and recharge instructions refer to the next section in this guide Managing your account Mac users double click the Installer package and follow the on screen in structions You ll need to restart after installation To launch Telstra TurboTM Pre paid Wireless Broadband Connection Manager go to Applications Telstra Connection Manager and doubl...

Page 8: ...to be connected to the Internet to access My Account but you must have your USB Modem plugged into your computer My Account lets you Recharge Check your balance and credit expiry View your usage or recharge history MANAGING YOUR ACCOUNT Simply click the My Account icon in the Connection Manager Then click your pre ferred menu item and follow the prompts ...

Page 9: ...you recharge using your saved credit card To Delete your credit card details in the Recharge Menu click Credit Card then Delete saved credit card Schedule monthly recharges from the Recharge menu by nominating the preferred recharge amount and day of the month Electronic Voucher or Card To activate your voucher go to the My Account main menu Click Recharge Click Voucher Enter the 12 digit voucher ...

Page 10: ...t to your Telstra TurboTM Pre Paid Wireless Broadband service by using My Pre Paid on your mobile available from the BigPond portal on your phone or My Pre Paid online at www telstraprepaidplus com Charges may apply to use this service See www telstraprepaidplus com for applicable charges as well as credit expiry rules Credit Me2U lets you transfer up to 10 credit between your Telstra Pre Paid Wir...

Page 11: ...been added to your Pre Paid account The credit is usually applied one banking day after we receive your payment Recharge with BPAY by using Phone or Internet banking with your financial institution For more information go to www bpay com au PayPal From the My Account main menu Click Recharge Click PayPal Select the amount you would like to recharge Enter the PayPal recharge PIN you set up when you...

Page 12: ...ctronic vouchers can be used for your Pre Paid Mobile or Pre Paid Wireless Broadband service You can purchase recharge vouchers from retail outlets newsagents service stations and supermarkets nationally including WHERE TO BUY RECHARGE VOUCHERS ...

Page 13: ...urbo Connection Manager shortcut icon on your desktop Click Connect to logon WIRELESS ACCESS TO THE INTERNET Finishing your Internet session When you are finished using the Internet return to the Connection Manager and click Disconnect Refer to the online User Guide for operating instructions on the Connection Manager and safe removal of the USB Modem You will need to open your Internet browser Th...

Page 14: ...ess Broadband service to stay in touch with friends and family when travelling overseas For your convenience International Roaming is automatically available on your Telstra Next G Pre Paid SIM Card For a full list of countries and charges go to www telstraprepaidplus com Handy Hint When travelling overseas the best way to recharge is by using your credit card Remember to recharge before you go IN...

Page 15: ... www telstraprepaidplus com or see Our Customer Terms at www telstra com au customerterms Your pricing brochure contains a summary of the charges that apply to our Telstra TurboTM Pre Paid Wireless Broadband service 1 REGISTERING AND USING YOUR SERVICE 1 1 We provide the Telstra TurboTM Pre Paid Wireless Broadband service to you mainly for your personal use 1 2 We will connect your Telstra TurboTM...

Page 16: ...xpiry Date will remain with us 1 9 If your account balance is or becomes insufficient to cover or use a particular feature or Telstra service we will not provide the service to you and will terminate any session feature or service in progress except for calls to emergency services 000 or access to My Account 1 10 When you use the service we will debit your account balance in accordance with the ch...

Page 17: ...e supply services to you Generally subject to some exceptions if a change is not required by law or necessary for security or technical reasons and has more than a minor detrimental impact on you we will tell you at least 30 days beforehand If a change will have a detrimental impact we may also publish a notice in a relevant newspaper summarising the change 3 working days beforehand We will tell y...

Page 18: ...u for breach of contract or negli gence under the principles applied by the courts Some exceptions are set out below 6 3 As your service is provided to you for the primary purpose of personal use we do not accept liability for losses that result from the use of your service in connection with the conduct of a business However we will accept that liability if it cannot be excluded under any legisla...

Page 19: ...e to the col lection use and disclosure of your personal information in accordance with the Telstra Privacy Statement 8 TELSTRA FAIRPLAY POLICY 8 1 It is important to us that our customers can access our services therefore you must follow our FairPlay Policy when you use any of our special offers giving you calls or data usage for free or at rates lower than the standard rates for such as set out ...

Page 20: ... the Telecommunications Industry Ombudsman TIO The TIO is an office of last resort for complaints about tele phone and Internet services FREECALL 1800 062 058 TTY 1800 675 692 Translator and Interpreter Service 131 450 Email tio tio com au You can also contact the Australian Communications and Media Authority ACMA for information on telecommunications issues The ACMA is a Commonwealth government a...

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