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TROUBLESHOOTING
If you have any problems with your connection or modem please consult the
manual and check this section. If the problem still exists contact your service
provider or check our website for more details at ztemobiles.com.au
Problem
Possible Causes
Suggested Solution
The user interface
doesn’t start after
the modem is
plugged in.
PC configuration is not
correct.
(No autorun)
Start the program manually by
going Start > Program Files or
use the shortcut on the
desktop.
The modem has
no signal.
SIM Card is locked
You have no
network coverage.
Try moving location until you
get good reception.
Move the modem to a higher
position or different
orientation.
Network coverage is low
Consider purchasing a dual
external antenna. The device
uses TS9 connectors.
SIM card requires a PIN or
PUK number.
SIM is not inserted
correctly
Contact your service provider
to obtain the PIN or PUK key.
Check the SIM card is inserted,
is active and is a valid SIM.
Data connection
failed.
You have no
network coverage.
Try moving location until you
get good reception.
The modem
cannot connect to
the internet when
overseas
You don’t have
international roaming
enabled on your plan.
Consult your service provider
before you go overseas to
enable roaming.
PRECAUTIONS AND SAFETY INFORMATION
•
Some electronic devices are susceptible to electromagnetic interference. The
modem is a transmitting device and may cause interference to sensitive
electronic equipment such as audio systems, vehicle systems and medical
equipment. Please consult the manufacturer of the other device before using
the modem.
•
Operating of laptop or desktop PCs with the modem may interfere with medical
