55
Customer service & Product warranty
IMPORTANT
Please retain this booklet with your
sales receipt as proof of the date of
purchase.
Customer Service
If you require assistance in operating
this product please call the TecHelp
Information Line on 1300 369 193 or
contact Vtech by e-mail at:
[email protected].
If you are trying to access a Telstra
Network Service and require
assistance specifically related to the
network service or would like to
subscribe to the service, contact
Telstra on 13 22 00 for residential or 13
20 00 for business.
Voluntary Product Warranty
In addition to your Statutory Rights
and subject to the conditions below,
VTech warrants that this product will
be free from any defect in materials or
workmanship under conditions of
normal use for a period of 12 months
from date of purchase.
VTech do not warrant that the
product will be free from defects if
defects are caused by an accident,
misuse, abuse, improper installation
or operation, vermin infestations, lack
of reasonable care, unauthorised
modification, loss of parts, tampering
or attempted repair by a person not
authorised by VTech; or where the
product has been damaged by
lightning or a mains power surge.
Where a valid claim is made under this
Voluntary Product Warranty, VTech
will, at no cost to you, repair or
replace the product within a
reasonable time. Subject to your
Statutory Rights, if your claim under
this Voluntary Product Warranty is
not valid, you may be charged a fee
under this Voluntary Product
Warranty for the service and for any
direct costs associated with having
the product delivered for service.
To make a claim under this Voluntary
Product Warranty you must call the
TecHelp Information Line on 1300 369
193 or contact VTech by e-mail at:
[email protected] where a
Customer Service Representative will
inform you of the product return
process.
