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Telstra IP Telephony 450/550/560/650/670 Handset Features Guide

 

1. Adjusting the Ringer, Handset/Headset 

Volume 

 

Press the (+) or (-) volume key to adjust 

the volume to the desired level: on hook 
adjusts ring volume; off hook adjusts 
handset/ headset/speaker

 

2. Calling 

Placing a Call 

On-hook dialling

 

 

Enter the required number and press the 

Dial soft key 

or

 lift the handset

, OR

 

 

Lift the handset and enter the required 

number

 

Answering a Call 

 

Lift the handset 

OR

 

 

Press the 

Answer

 soft key 

OR

 

 

Press the 

green light

 on the ringing line  

 

Pressing the 

Reject

 soft key will send the 

call directly to voicemail.  (If you do not 
have voicemail your caller will hear an 

engaged tone) 

Ending a Call 

 

Hang up the handset 

OR

 

 

Press the 

EndCall

 soft key 

3. Lights on the phone 

 

When a line is in use the light next to 
the line button is  

solid green 

light 

 

 

When a call is on 

Hold

 the light next to 

the line button will 

flash red

 

4. Placing a Call on Hold 

 

Press the 

Hold

 soft key or the 

Hold

 

button 

To return to the call 

 

Press the 

Resume

 soft key or the 

Hold

 

button 

To make another call while the original 

caller is on hold 

 

 Press the 

New Call

 soft key 

 

Enter the required number 

If multiple calls are on hold 

 

Use the scroll key to select the desired 

call  

 

Press 

Resume

 

To join all three parties onto an impromptu 
conference call 

 

With 2 calls in progress (1 call on hold 

and 1 call active) 

 

Press 

More 

soft key 

 

Press 

Join 

5. Muting a call 

Muting a call prevents the caller from 

hearing you (mutes the microphone); 
however you can still hear the caller. 

 

During a call press the 

Mute 

button 

(the Mute button is illuminated in red) 

On the Telstra 450 phone the Mute icon 
appears on the phone screen

 

 

To turn Mute off, press the 

Mute

 button 

6. Transferring a Call 

Transfer call - 

Blind

 

Blind Transfer enables you to transfer a call 

to another party with announcing the call 
prior to transfer. 

 

During a call press the 

Trnsfer

 soft key 

or the 

Transfer

 button  

The Telstra 450 phone does not have a 
Transfer button

 

 

Press the 

Blind

 soft key 

 

Enter the transfer destination number  

Your call is automatically transferred 

Transfer call - 

Supervised

 

Supervised Transfer enables you to transfer 
a call to another party with consultation. 

 

During a call press the 

Trnsfer

 soft key 

or the 

Transfer

 button 

(The Telstra 450 phone does not have a 
Transfer button)

  

 

Enter

 the transfer destination number  

 

Press the

 

Send

 

soft key (if dialling 

internally, to reduce the time delay) 

 

Telstra 450/550/560/650/670 IP Telephony Features Guide – May 2011

 

 

Page 1 of 9 

Summary of Contents for 450

Page 1: ...umber If multiple calls are on hold Use the scroll key to select the desired call Press Resume To join all three parties onto an impromptu conference call With 2 calls in progress 1 call on hold and 1 call active Press More soft key Press Join 5 Muting a call Muting a call prevents the caller from hearing you mutes the microphone however you can still hear the caller During a call press the Mute b...

Page 2: ...or select No Answer Enter the required number to forward your calls to Scroll down to the Forward After Rings field and enter the required number of rings 3 rings is the default Press the Enable soft key Call Forward No Answer deactivation Press the Forward soft key Select Call Forward No Answer Select Disable Call Forward Busy activation To forward your calls to another number if you are engaged ...

Page 3: ...that is on hold Press the Resume soft key to resume your conversation You cannot receive additional calls while both lines are engaged Note Call Waiting needs to be turned on either from the Services button on the Telstra Telephony Toolbar or via CommPilot user in the Incoming Calls menu 11 Configuring Speed Dail buttons To configure a speed dial Press the required Line button for a few seconds En...

Page 4: ...key to listen to the tune Press the Select soft key to make that ring type your default ring Press the Back soft key to return to the previous screen Contrast To change the Contrast of the phone screen Press the Menu button Select the Settings or press 3 Select the Basic or press 1 Select the Contrast or press 2 Press the Up or Down soft key to adjust the screen contrast Press OK Backlight display...

Page 5: ...hen re enter the new passcode It is essential your passcode be changed for security reasons It is important to keep your new passcode private Record your name when prompted Press the hash key Follow the prompts to save the recording or re record your name 16 Login to the Voice Portal From your own phone Press the Messages button or dial the Voice Portal extension Enter your passcode followed by th...

Page 6: ...ypad as follows to browse your messages you can interrupt the message or envelope to perform any function 1 2 3 4 5 6 7 ERASE 8 CALL BACK 9 MORE OPTIONS BACK TO MAILBOX 0 Save this message 7 Erase this message 2 Repeat this message 4 Return to previous message 5 Play the message envelope 6 Go to the next message 8 Call back the caller 9 Hear additional options Go back to the previous menu Feature ...

Page 7: ...set enter the assigned code 61 Replace the telephone handset 30 Call Forwarding Always to Voice Mail Activation Lift the telephone handset enter the assigned code 21 Replace the telephone handset The Call Forwarding Always to Voice Mail service is on 31 Call Forwarding Selective Activation Lift the telephone handset enter the assigned code 76 Replace the telephone handset The Call Forwarding Selec...

Page 8: ...king Lift the telephone handset enter the assigned code 67 Dial the intended phone number The call is placed and your calling line ID is not displayed 44 Calling Line ID Delivery Per call Lift the telephone handset enter the assigned code 65 Dial the intended phone number The call is placed and your calling line ID is not displayed for this call 45 Anonymous Call Rejection To activate Anonymous Ca...

Page 9: ...rieve and Location Control The ance Call Retrieve nother The Shared Call Appearance Call Location tion Note When a shared line location has been ot be e ability 51 Reset the Phone Shared Call Appear feature allows a user to dial a FAC to retrieve an existing active call from a phone Lift the telephone handset Enter the assigned code 11 Control feature enables the user to activate or deactivate a s...

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