20
Problem
Possible Cause
Solution
No sound/tone when
buttons are pressed or
when I present my
credentials.
Sound is muted.
Turn sound ON.
See page 19.
I hear a long steady tone
with a green light after I
enter or present my
credentials.
Low battery.
Check and replace
batteries, if necessary.
I hear a long steady tone
with a red light after I enter
or present my credentials.
Invalid user code.
Add user. See page 14.
Emergency Lockdown
– Mode 0 is active.
Change mode. See
page 16.
Permanent Passage - Mode
9 is active.
Change mode. See
page 17.
The red and green lights
alternately flash.
The unit has been
factory reset.
Enter new master code.
See page 13.
The lock remains unlocked
after I enter/present my
credentials.
Permanent Passage - Mode
9 is active.
Change mode. See
page 17.
There is a long tone and the
red light illuminates with
every button press or
credentials presentation.
More than 3 invalid
credentials were entered
in a row.
Wait 30 seconds depending
on configuration) and try
again. See Lockout Delay
Time on page 18.
Unlocks, but locks again
too quickly.
Unlock delay time too short.
Lengthen Unlock Delay
Time. See page 18.
The lock will not accept the
code I am trying to add.
Code already exists in
the lock.
Enter a different code.
Code length is too short or
too long.
Enter a 4-8 digit code.
You are not in
program mode.
Refer to Managing Users
section. See page 14.
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