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Reference
Frequently Asked Questions
Q:
Burning failure rate is high.
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Try a lower writing speed such as normal or safe.
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Use different brand blank discs.
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Check power source.
Q:
Disc jam during operation.
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Check if the disc is standard size. (120mm)
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Make sure that discs are leveled in the input hopper.
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Reduce the quantity of disc per load. Some discs are too weak or soft.
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Use different brand blank discs.
Q:
The power switch does not work every time.
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Allow 30-second interval between turn on/off.
Q:
Robotic arm fails to pick up the discs.
-
Check if the disc is standard size. (120mm)
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Make sure the discs are not out of shape.
Q:
Dropping 2 or more discs at the same time.
-
Check if the disc is standard size. (120mm)
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Make sure discs are leveled when inserted.
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Loosen discs before use. Discs may stick together in package.
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Use discs of the same brand/lot. Do not mix different brand/lot discs.
-
Reduce the quantity of discs per load. Som e discs are too weak or soft.
-
Use different brand blank discs.
Q:
Discs cannot be dropped onto the rod.
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Make sure the unit is placed on a flat area.
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Make sure the output bin is attached to the unit properly.
