Telestream Wirecast Gear 310 User Manual Download | Manualshive

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31

Support for

Wirecast Gear

Introduction

This section shows you how to obtain customer support for Wirecast Gear and how to

make returns.

Topics



Obtaining Support | Information | Assistance



Return Merchandise Authorization (RMA) Procedure

Obtaining Support | Information | Assistance

Support options for your Wirecast Gear are listed and briefly described below. Provide

your organization name, and contact information, and the serial number of the affected

unit. If the problem cannot be resolved remotely, request an RMA (Return Material

Authorization).

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Summary of Contents for Wirecast Gear 310

Page 1: ...Guide User Guide The latest version of the Wirecast Gear User Guide is available at http www telestream net pdfs user guides Wirecast Gear 2 User Guide pdf 2 0 Wirecast Gear User Guide 272965 October...

Page 2: ......

Page 3: ...cast Gear 10 Registering Wirecast Gear 11 Specifications 11 Operating System Specifications 11 Software Specifications 11 Hardware Specifications 12 Wirecast Gear Panels 13 Introduction 13 Front Panel...

Page 4: ...and Updating Wirecast Gear 27 Introduction 27 General 27 Drive Initialization 28 Windows Update Issues 29 Support for Wirecast Gear 31 Introduction 31 Obtaining Support Information Assistance 31 Retur...

Page 5: ...veyor are trademarks of Telestream LLC All other trademarks are the property of their respective owners Limited Warranty and Disclaimers Telestream LLC the Company warrants to the original registered...

Page 6: ...IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE No oral or written information or advice given by...

Page 7: ...ANY REMEDY PROVIDED FAILS OF ITS ESSENTIAL PURPOSE Further information regarding this limited warranty may be obtained by writing Telestream LLC 848 Gold Flat Road Nevada City CA 95959 USA You can cal...

Page 8: ...Preface 8...

Page 9: ...t is designed to provide an easy to operate experience and is based on a standard Windows personal computer Note Consult the Wirecast software User Guide included with Wirecast Gear You can also downl...

Page 10: ...ase GPU usage substantially Use with caution as this can negatively impact GPU heavy work flows High frame rate live icons Multi viewer etc Live source processing including scaling rotation color corr...

Page 11: ...Go to the Wirecast Gear registration web page http www telestream net telestream support Wirecast Gear register htm 2 Complete the Wirecast Gear registration 3 Click Submit to complete registration S...

Page 12: ...tures Intel USB 3 1 with USB Type C 115dB SNR HD Audio with Built in Rear Audio Amplifier Dual Intel GbE LAN RJ45 PS 2 Keyboard Mouse Port USB 3 0 Ports 4 rear 2 front Display outputs DVI D dual HDMI...

Page 13: ...to the unit Wirecast Gear is available in HDMI and SDI configurations Both configurations share the same front panel features but each configuration has a unique rear panel Wirecast Gear series 300 mo...

Page 14: ...and off When on a white light is displayed Rear Panel The Rear Panel connectors have the following functionality Audio Inputs Two combination mic XLR and line TRS audio inputs Aux SDI Input and Output...

Page 15: ...outputs These are not HDMI ports Note The bottom DP port on the 300 series cannot be adapted and needs to be connected to a native DP monitor The top DP can be adapted to HDMI or DVI but not the botto...

Page 16: ...irecast Gear model four HDMI inputs model 310 four SDI inputs models 320 or four SDI inputs and 4 Display Ports model 420 are provided on the right side of the rear panel The location and numbering of...

Page 17: ...D players computers editors graphics cards and other devices that produce a video output that you want to use as an input for live production SDI 1 SDI 2 SDI 3 SDI 4 Model 320 rear panel with SDI only...

Page 18: ...Wirecast Gear Panels Rear Panel Differences 18...

Page 19: ...hile making connectors and cables easily accessible Also included with all Gear systems are two pre mounted rack mount ears and screws that allow the system to fit into a standard 19 inch rack and tak...

Page 20: ...ables into the video input connectors on the right rear panel 3 Plug a standard computer monitor into either the DP model 310 320 or DVI model 420 monitor output ports on the back of the unit Note Eve...

Page 21: ...and mouse on using the power switch on each 8 After all connections have been made plug in the attached power cord to provide power to the unit For input power requirements see Specifications 9 Turn...

Page 22: ...Installation of Wirecast Gear Connections 22...

Page 23: ...Windows as explained in the First Time Boot topic below 3 Create individual Windows user accounts on the Wirecast Gear computer if desired You are now ready to start using Wirecast to stream your liv...

Page 24: ...nter a user name 8 Enter and re enter a password 9 Provide answers to three security questions as prompted 10 Respond to the Do more across devices prompt 11 Select Accept to choosing privacy After a...

Page 25: ...Registration 25 When the registration form from theTelestream website displays in your browser enter the required information check the I m not a robot box and respond accordingly then click Register...

Page 26: ...registered Wirecast Gear you will be provided with three license keys for Wirecast Pro Switch Player and NewBlue Titler Live Use these keys to license these products which are provided with Wirecast G...

Page 27: ...ternal peripheral bays Please do not open the chassis to try to diagnose the hardware failure yourself unless permitted to do so This will void your warranty with Telestream and our manufacturer Close...

Page 28: ...y hard drive in Windows but you can see it in Disk Management right click on the start button choose disk management the drive is just in need of initialization To do this follow these steps 1 Open Di...

Page 29: ...ark next to the capture devices you may be experiencing a Microsoft Windows update issue Microsoft issued a statement updates will cause Windows computers including Wirecast Gear to lose their drivers...

Page 30: ...Troubleshooting and Updating Wirecast Gear Windows Update Issues 30...

Page 31: ...ation Assistance Return Merchandise Authorization RMA Procedure Obtaining Support Information Assistance Support options for your Wirecast Gear are listed and briefly described below Provide your orga...

Page 32: ...h Telestream GearCare Premium Support Customers who bought GearCare Premium Support may request support as outlined below Includes a 3 year extended warranty and overnight replacement US Support Phone...

Page 33: ...tial level of Support our representatives will access and diagnose your device remotely You will need to grant us Internet access to your device 5 Upon a failed hardware diagnosis our representative e...

Page 34: ...Support for Wirecast Gear Return Merchandise Authorization RMA Procedure 34...

Page 35: ...duction This section presents the Regulatory Compliance Statements for the Wirecast Gear models 310 320 and 420 It also includes European Union and European Fair Trade Association Regulatory Complianc...

Page 36: ...nterference and 2 this device must accept any interference received including interference that may cause undesired operation Canadian ICES Statement Canadian Department of Communications Radio Interf...

Page 37: ...tung Dieses ist ein Ger t der Funkst rgrenzwertklasse A In Wohnbereichen k nnen bei Betrieb dieses Ger tes Rundfunkst rungen auftreten in welchen F llen der Benutzer f r entsprechende Gegenma nahmen v...

Page 38: ...co Aviso N o utilize este dispositivo perto da gua e limpe o somente com um pano seco Avviso Non utilizzare questo dispositivo vicino all acqua e pulirlo soltanto con un panno asciutto Warning Do not...

Page 39: ...na normalmente ou quando foi deixado cair Avviso Fare riferimento al personale qualificato per tutti gli interventi di assistenza L assistenza necessaria quando il dispositivo stato danneggiato in qua...

Page 40: ...ante longos per odos de tempo Avviso Utilizzare soltanto i collegamenti e gli accessori specificati e o venduti dal produttore quali il treppiedi e l esoscheletro Warning Disconnect the external AC po...

Page 41: ...ve para la conexi n a tierra La expiga ancha o la tercera espiga sirven para su seguridad Si el enchufe suministrado no encaja en el tomacorriente consulte con un electricista para reemplazar el tomac...

Page 42: ...zkabel getreten oder das Kabel geknickt wird insbesondere an den Steckern den Steckdosen und am Kabelausgang am Ger t Advertencia Proteja el cable de energ a para que no se le pise ni apriete en espec...

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