Telestream Wirecast Gear 110 User Manual Download | Manualshive

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Troubleshooting and Updating WC Gear

Windows Update Issues

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Summary of Contents for Wirecast Gear 110

Page 1: ...irecast Gear User Guide 1 0 The latest version of the Wirecast Gear User Guide is available at http www telestream net pdfs user guides Wirecast Gear User Guide pdf Wirecast Gear User Guide 229961 Sep...

Page 2: ......

Page 3: ...st Gear 10 Registering Wirecast Gear 11 Specifications 11 Operating System Specifications 11 Software Specifications 11 Hardware Specifications 12 WC Gear Panels 13 Introduction 13 Front Panel 14 Rear...

Page 4: ...Compliance Statements for the Wirecast Gear models 110 210 220 and 230 39 Local Restrictions on 802 11a 802 11b 802 11g and 802 11n Radio Usage Caution 39 Federal Communications Commission FCC Complia...

Page 5: ...and European Fair Trade Association Regulatory Compliance 43 Declaration of Conformity 44 Warning 44 Achtung 44 Attention 45 National Restrictions 45 Indoor Operation 45 Antenna 45 Power Level Control...

Page 6: ...Contents 6...

Page 7: ...ased additional warranty periods The Product hardware components including equipment supplied but not manufactured by the Company but NOT including any third party equipment that has been substituted...

Page 8: ...f this Limited Warranty or create any new warranties Geographical Limitation of Warranty This limited warranty is valid only within the country in which the Product is purchased licensed Limitations o...

Page 9: ...easy to operate experience and is based on a standard Windows 10 personal computer Note Consult the Wirecast User Guide included with Wirecast Gear You can download this user guide from the Telestrea...

Page 10: ...patible with industry standard applications such as Adobe CC Microsoft Office and most standard Windows 10 compatible applications utilities System Refresh allows quick recovery to factory settings in...

Page 11: ...tp www telestream net telestream support Wirecast Gear register htm 2 Complete the Wirecast Gear registration 3 Click Submit to complete registration Specifications The following topics summarize Wire...

Page 12: ...ures Intel USB 3 0 with USB Type C 802 11ac 867 Mbps dual band wireless including antenna Bluetooth 115dB SNR HD Audio with Built in Rear Audio Amplifier Dual Intel GbE LAN RJ45 PS 2 Keyboard Mouse Po...

Page 13: ...tion of WC Gear topic for steps to install and connect to the unit Wirecast Gear is available in HDMI and SDI configurations Both configurations share the same front panel features but each configurat...

Page 14: ...ut for Microphones Many live producers choose to use a USB based external audio configuration with either a simple A D device with professional connectors or a full audio mixer panel for tactile contr...

Page 15: ...Out Black This jack can be used to connect speakers in a 4 5 1 7 1 channel audio configuration 6 Line In Blue Line in jack Use this for external audio devices other than microphones 7 Line Out Green...

Page 16: ...DMI port is HDCP compliant and supports Dolby True HD and dts HD Master Audio formats It also supports up to 192KHz 24bit 8 channel LPCM audio output You can use this port to connect your HDMI support...

Page 17: ...our video sources such as cameras DVD players computers editors graphics cards and other devices that produce a video output that you want to use as an input for live production SD HD 3G SDI BNC Input...

Page 18: ...WC Gear Panels Rear Panel Differences 18...

Page 19: ...easily accessible Also included with all Gear systems are two rack mount ears and screws that allow the system to fit into a standard 19 inch rack and take up 1 3 RU Rack Units This configuration is...

Page 20: ...he 4 video input connectors on the right rear panel 4 Plug a standard computer monitor into either the HDMI or DVI monitor output ports on the back of the unit Note Every Wirecast Gear unit has two HD...

Page 21: ...nd mouse on using the power switch on each 9 After all connections have been made plug in the attached power cord to provide power to the unit For input power requirements see Specifications 10 Turn o...

Page 22: ...Installation of WC Gear Wireless Connections 22...

Page 23: ...telestream net telestream support wire cast help htm 2 Personalize Windows as explained in the First Time Boot topic below 3 Create individual Windows user accounts on the Wirecast Gear machine if de...

Page 24: ...Using WC Gear First Time Boot 24 1 Select Location Language and Time 2 When the Microsoft License Acceptance displays read and click Accept...

Page 25: ...ave a specific requirement click Use Express settings 4 When the Create Account window displays enter your user name and password and click Next After a brief period of configuration your Wirecast Gea...

Page 26: ...connectors on the Blackmagic DeckLink Duo card This enables the card to capture from all four inputs simultaneously in Wirecast Setup To configure the SDI connectors on the Blackmagic card follow thes...

Page 27: ...window displays logical input 1 is selected Click on the configure button in the middle of the window to setup this logical input 3 When logical input 1 setup window displays click the Connectors tab...

Page 28: ...p down menu then click Save 5 When the setup window displays click the right arrow to select the setup page for the DeckLink Duo 2 input Then click the Configure button in the center of the page to op...

Page 29: ...to make sure they are assigned to SDI 2 and SDI 3 and not to a dual connector setting like SDI 3 SDI 4 NOTE Even though you are configuring logical input 2 you are assigning physical connector SDI 3...

Page 30: ...his is often used when the video output needs to be synced up with other video outputs The reference adjustment can be accurately timed down to the sample level To adjust the reference input move the...

Page 31: ...nal peripheral bays Please do not open the chassis to try to diagnose the hardware failure yourself unless permitted to do so This will void your warranty with Telestream and our manufacturer Close an...

Page 32: ...ard drive in Windows but you can see it in Disk Management right click on the start button choose disk management the drive is just in need of initialization To do this follow these steps 1 Open Disk...

Page 33: ...ft Windows update issue Microsoft issued a statement updates will cause Windows computers including Wirecast Gear to lose their drivers to capture devices The fastest way to resolve this is to downloa...

Page 34: ...Troubleshooting and Updating WC Gear Windows Update Issues 34...

Page 35: ...Assistance Return Merchandise Authorization RMA Procedure Obtaining Support Information Assistance Support options for your Wirecast Gear are listed and briefly described below Provide your organizati...

Page 36: ...stream GearCare Premium Support Customers who bought GearCare Premium Support may request support as outlined below Includes a 3 year extended warranty and overnight replacement US Support Phone 1 844...

Page 37: ...vel of Support our representatives will access and diagnose your device remotely You will need to grant us Internet access to your device 5 Upon a failed hardware diagnosis our representative escalate...

Page 38: ...Support for WC Gear Return Merchandise Authorization RMA Procedure 38...

Page 39: ...Usage Caution Due to the fact that the frequencies used by 802 11a 802 11b 802 11g and 802 11n wireless LAN devices may not yet be harmonized in all countries 802 11a 802 11b 802 11g and 802 11n prod...

Page 40: ...ence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference...

Page 41: ...d National Information Infrastructure U NII Bands Operation Statement Within the 5 25 5 35 GHz band U NII devices will be restricted to indoor operations to reduce any potential for harmful interferen...

Page 42: ...appareil est destin fonctionner l int rieur et l ext rieur des fen tres pour assurer un blindage maximal L quipement ou son antenne d mission install l ext rieur est soumis l octroi de licences et n e...

Page 43: ...er radars are allocated as primary users i e priority users of the bands 5250 5350 MHz and 5650 5850 MHz and that these radars could cause interference and or damage to LE LAN devices Fonctionnement d...

Page 44: ...2013 EN 61000 4 2 2009 EN 61000 4 3 2006 A1 2008 A2 2010 EN 61000 4 4 2012 EN 61000 4 5 2006 EN 61000 4 6 2009 EN 61000 4 11 2004 Note The products are licensed as required for additional country spe...

Page 45: ...30 is determined by the host access point As such it is important that the host access point is correctly configured to meet the local regulations The above symbol on the product or its packaging indi...

Page 46: ...personnel Servicing is required when the device has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the device the device has b...

Page 47: ...wer cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the device Warning Do not open the chassis There are no user serviceable parts...

Page 48: ...Regulatory Compliance Statements Warning and Caution Messages 48...

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