TELES VoIP Box BRI Series, Reference Manual

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9 Troubleshooting
VoIPBox DSL / VoIPBox BRI – version 21.0.009 Page 194
This chapter discusses problems that you may encounter
when operating your VoIPBox and offers solutions. The rea-
sons are listed that may cause the different problems. Every
reason is described in detail, the symptoms are identified
and suggestions are made for solving the issue. If you can-
not solve a problem using these instructions, please con-
tact your service partner.
Troubleshooting suggestions exist for the following problem
areas:
|
No connection to the system possible (please refer to
Chapter 9.1
→
)
|
No calls are possible (please refer to Chapter 9.2
→
)
|
Software update problems occurred (please refer to
Chapter 9.3
→
)
9.1 No connection to the system
The system cannot be accessed via GATE Manager, the Web
interface, or FTP. There can be different reasons for this:
General
|
The system does not start correctly (please refer to
Chapter 9.1.1
→
).
|
The web interface is not accessible (please refer to
Chapter 9.1.2
→
).
IP access
|
IP address settings cause that behavior (please refer to
Chapter 9.1.3
→
).
|
Firewall issues cause that behavior (please refer to
Chapter 9.1.4
→
).
|
NAT / PAT settings cause the problem (please refer to
Chapter 9.1.4
→
).