TELES VoIP Box BRI Series, Reference Manual

Page: 195 / 226

9 Troubleshooting
VoIPBox DSL / VoIPBox BRI – version 21.0.009 Page 195
ISDN access
|
The dial-in number is missing or wrong (please refer to
Chapter 9.1.5
→
).
|
The ISDN port is not loaded correctly / not active (please
refer to Chapter 9.1.6
→
).
9.1.1 System does not start correctly
The system is not accessible at all or it restarts approximately
every two minutes.
Reasons
|
A software update failed. For more information on
software update problems, refer to
Chapter 9.3 Software update problems
→
.
|
Modifications in the
pabx.cfg
cause the problem.
|
A hardware issue causes the problem.
Symptoms
|
The system is not accessible via GATE Manager or FTP.
|
The system is accessible, but restarts approximately
every 2 minutes.
Solution
|
Make sure that FTP is allowed in your network.
|
Check whether you have access to the system using FTP.
|
If you cannot access your VoIPBox, the operating system
is no longer accessible. In that case you need to contact
your service partner for help.