30
58-723-004 Rev A01
New Hardware
Found Dialog
Box Does Not
Appear
If the New Hardware Found dialog box does not appear after installing a new interface card:
1.
Make sure the new interface card is inserted in an expansion slot according to the
computer manufacturer’s instructions.
2.
Ensure the Kinetix camera is connected and powered on at least 30
seconds
before starting the computer when using the PCIe interface.
3.
When using the USB 3.2 interface, wait for the LED on the back of the camera to
stop blinking before checking for “New Hardware Found” and the application.
It is possible that due to the power states settings of your computer, the PCI Express card
was not properly detected. Follow this boot up procedure to see if the camera is detected
when using the PCI Express interface:
1.
Turn on the camera.
2.
Wait for the LED to stop blinking.
3.
Turn on the computer.
4.
When the computer has booted, power cycle the camera.
5.
When the LED stops blinking, restart the computer.
If the New Hardware Found dialog box still does not appear,
contact Teledyne
Photometrics
Customer Service.
Images Not
Displayed
If no images appear:
1.
Confirm the camera switch is set to on.
2.
Confirm that the Kinetix camera is selected in the imaging software
application.
3.
Power off the camera and the host computer and check all system connections
(particularly the PCIe and power cables), then restart.
4.
Confirm the camera is operational by taking an image with a lens attached to
the camera. Using normal room lighting, place the camera on a table about
three meters away from an object and acquire an image.
If the problem persists, contact Teledyne Photometrics Customer Service.
Camera
Running Too
Warm
It is normal for the camera to be slightly warm to the touch while in operation. However, if it
is more than slightly warm to the touch (and at least one inch of space has been left around
the camera for airflow), switch off the camera immediately and contact
Teledyne
Photometrics
Customer Service.
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