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104
Troubleshooting
If you encounter problems while using the phone, or if it performs
abnormally, you can refer to the chart below. If your particular
problem cannot be resolved, contact the dealer where you
purchased the phone, search our FAQ’s at zte.co.nz
Problem
Possible causes
Possible solution
Poor
reception
The network signal is
low for example, in a
basement or lift.
Move to a location
where the network
signal is stronger.
Your are in an area of
low coverage.
Check with your
service provider for
coverage issues.
Some call
features are
not working
Some features like Call
Barring, PIN2 are
network dependant
Contact your service
provider.
Battery not
charging
The charger may be
damaged
Try charging from a
computer USB port.
Temperature is below
0°C or above 45°C.
Avoid extremes
temperatures.
Poor contact on USB
socket.
Always handle the
USB port with care.