Telecom R1 User Manual Download Page 43

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6 Troubleshooting, Technical and Warranty

Information

6.1 Troubleshooting and FAQ’s

Please check the manual thoroughly before contacting your service provider

Symptom

Solution

No incoming ring

or alarm tone

Check the ring tone and ring volume settings under

Profiles.

Check the handset is not muted (Long press the

# key

)

(No) keytones when

pressing keys

Check the key tone settings in the current profile.

Menu > Profiles > Edit

How do I extend the

incoming ring time?

This is not a handset setting. Please contact your Serv-

ice Provider to extend the ringing time.

How do I change the

Ringtone?

Edit the current profile and select a new tune from the

Ring or Audios directory.

A phone number can-

not be dialled

Check for network coverage

Check whether any call restrictions are set.

Menu > Settings > Call > Call barring

Summary of Contents for R1

Page 1: ...HELLO ...

Page 2: ...lated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of ZTE Corporation The manual is published by ZTE Corporation We reserve the right to make modi fications on print errors or update specifications without prior notice Version 0 October 20 ...

Page 3: ...arising out of or in connection with using this product whether or not ZTE had been advised knew or should have known the possibility of such damages The user should refer to the enclosed warranty card for full warranty and service information Declaration of Conformity SAR Specific Absorption Rate We declare that the product s detailed in this manual and in combination with our accessories conform...

Page 4: ...1 4 Charge your phone 14 1 5 Tips to maximise battery life 15 1 6 How do I set the time and date 16 1 7 How to make a voice call 16 1 8 How to answer an incoming call 16 1 9 How to navigate the Menu 17 1 10 How to change your Ringtone 17 1 11 How to configure Shortcuts 18 1 12 How to send a Text Message SMS 18 1 13 Call Features Summary 19 2 Contacts 22 3 Messages and Emails 25 3 1 How to send a T...

Page 5: ...P Push Messages 30 3 9 Message Settings 30 3 10 How to send an Email 31 3 11 How to retrieve an Email 32 3 12 How to set up automatic Email Retrieval 32 3 13 What are User Folders 33 3 14 How to create a new Mailbox 33 4 Handset Features Applications 35 5 Installing the Join Me Computer suite 41 6 Troubleshooting Technical and Warranty Information 42 6 1 Troubleshooting and FAQ s 42 6 2 Error Mess...

Page 6: ...eded and may shorten talk and idle times Radio Frequency Energy The handset is a low power radio transmitter and receiver When switched on it intermittently transmits radio frequency RF energy radio waves The transmit power level is optimized for best performance and automatically reduces when there is good quality reception Maximum power is only used at the edge of net work coverage so under most...

Page 7: ...all C Key Step back in menus Clear text Display Key Switch to Meeting Mode Change text modes Camera key Left Right Soft Keys Performs the function shown on the display Call Key Call a number answer a call show Call History Speaker key Key Access text symbols Insert a Pause or Wait command ...

Page 8: ...7 Handset Overview Side View Home Screen Volume Up Down Power USB and Headset port Signal bars Left soft key for Contacts OK key for Main Menu Right soft key for TWorld Battery level ...

Page 9: ...is set New SMS Message Missed Call Message Memory is Full Missed Video Call New MMS Message Bluetooth ON CTM Silent Mode New E mail Vibrate mode enabled Headset and Vibrate Mode Call Forward is Active New Wap Push Message Data channel available GPRS Headset Mode Data channel active PDP Roaming ...

Page 10: ...9 Menu Quick Reference Guide ...

Page 11: ... 0 Menu Quick Reference Guide Continued ...

Page 12: ...ber Interface Module is the small plastic smart card with gold contacts It holds account and contact information and can be used to store text messages It can be moved between different phones if re quired Open the back cover using the thumb notch at the base of the handset ...

Page 13: ...y slide it under the bar observing the correct orientation If your handset displays Enter Handset unlock code The default code is 0000 Enter U SIM PIN Code Enter the PIN supplied with your U SIM card No U SIM detected Check the U SIM is inserted correctly Enter PUK code Contact your Service Provider ...

Page 14: ...3 1 2 Insert the battery Insert the battery with the contacts located against the gold springs 2 Press the battery down flush into the case 3 Line the battery cover up correctly and push gently to close ...

Page 15: ...er lead carefully Check the plug and socket are aligned Do NOT use excessive force which may damage the USB port Be careful to avoid tripping or pulling on the lead whilst it is plugged in Damage to the USB port is NOT covered by warranty The phone can also be charged by con necting it to a computer using the USB lead supplied The phone can be charged in the ON or OFF state If the phone is off aft...

Page 16: ...e the battery more quickly The battery will not charge when over 45 C Normal charge time is 3 4 hours Do not leave on charge for more than 24hrs After 2 3 charge discharge cycles the battery life will improve From then on use top up charging to recharge frequently and always charge promptly when flat When not using the phone for long periods charge to approx 40 and re move the battery With poor ne...

Page 17: ...s Handset Time and Date 1 7 How to make a voice call Enter the number on the keypad and press the green key to make the call Press OK or the Speaker button to activate Speaker Handsfree mode Press the red key to end the call 1 8 How to answer an incoming call Press the green key or OK to answer the call OK or Speaker button to activate Speaker Handsfree mode Press the red key or Reject to end the ...

Page 18: ... the grid below Eg Menu 5 Messages The icons are described at the bottom of the screen Icon description 1 10 How to change your Ringtone From the home screen press Menu Settings arrow right to Profiles Edit Voicecall ringtone OK OK OK to get to the Ring folder then select from the available list QUICK TIP Enable Vibrate mode by selecting Ringing type from the Profiles menu ...

Page 19: ...Text Message SMS Press the Left Arrow t for Messages Press OK for New message Press OK for Text message Enter the phone number directly or press OK to select from Contacts Add Select the Contact then press OK for Done Or select multiple contacts using the mark button The Contact number is displayed press OK Press the Down Arrow q once to move the cursor into the text field Type the message using t...

Page 20: ...l up or down to chose a Contact Call Key Call Barring Restrict various categories of incoming or outgoing calls Menu Settings arrow right to Call Call barring Call Divert Divert incoming calls to another number Menu Settings arrow right to Call Call divert Call Waiting If you are already on the phone you hear pips to indicate another incoming call Press Options to switch between the two callers Me...

Page 21: ...rval to remind you of a missed call Menu Settings arrow right to Handset Missed calls alert Open flip to answer Enable opening the flip to answer for an incoming call Menu Settings arrow right to Call Open flip to answer Set Speed Dial Set your Contacts to be called directly from the idle screen Menu Contacts Select the Contact Options Scroll down Speed Dial Speakerphone Use the phone in hands fre...

Page 22: ...pad to quickly call a Speed Dial Contact From the idle screen press and hold a number key Voice Call Enter the number press the Green key to originate a call Enter the number Press to End the call Volume Use the side volume keys to adjust the volume during a call During a call press the side keys for Volume ...

Page 23: ...on Description Menu Selection Add a Contact from a received call Access your All Calls list and create a new Contact from an incoming call record Press the Call Key Select the call record Press the Right Soft Key to Save Add a Contact from an SMS Go to your Inbox and select the required SMS Highlight the embedded number or object then select Use highlighted object from the Options menu Menu Messag...

Page 24: ... the number on the keypad and press the left soft key to Save Number Entry Left Soft Key Save Follow the prompts Insert a Pause or Wait character while dialling P inserts a 3 seconds delay W waits indefinitely until you enter the next character Used to dial internal extension numbers or for phone banking type applications When dialling manually press the key three times for a Pause or four times f...

Page 25: ...eft Soft Key for Contacts Scroll down or press a letter key to search Set a unique Ringtone or im age to a Contact Add a dedicated image and a ringtone to a Con tact The Contact must be stored in the handset memory see Copy Con tacts from U SIM above Menu Contacts Select the Contact stored on the handset View Edit Options Add ring and photo Add Navigate to the folder Save Save ...

Page 26: ...once to confirm Multiple contacts can be selected using the Mark key Press the Down Arrow to move into the text field The default text mode is abc indicated by abc in the top right corner of the display Enter text by pressing the corresponding multi tap keys for each letter Press the key once for the st letter shown on the keys twice for the 2nd letter etc Press the key to toggle between 123 En Pr...

Page 27: ...ages Inbox OK to view received messages Scroll to the desired message and press OK to View 3 3 How to use Predictive Text Predictive text allows words to be entered more efficiently using a single key press for each letter as opposed to multiple keypresses in multi tap text mode Compare how to write the word the Traditional multi tap text mode ABC abc Predictive Text Mode En Press 8 tuv once to se...

Page 28: ... and press OK to confirm or choose Spell Word to insert a new word and save to My Words Unknown words default to Spell Word In Multi tap modes ABC abc if the next letter is on the same key wait until the cursor appears or press the Right arrow uto move the cursor To insert a space press the 0 key To delete letters press the C key Press the 1 key for common punctuation marks Press the key for speci...

Page 29: ... press OK to Add a new word Type the new word using the ABC abc or 123 modes then press OK to Save it In My Words you can press the Options key to Edit Delete or Delete all words 3 5 Special Characters and SMS Message Length SMS Message count Number of characters A single SMS message is limited to 60 characters If you exceed 60 characters the message is sent as multiple messages and you are charge...

Page 30: ...Audio or video files You can also send an MMS directly to an Email address Menu Messages New message Multimedia message Enter the number email or press OK for Contacts Press the down arrow qto enter the subject field Press the down arrow qto enter the main message From the text area press OK to Insert an Image Au dio or Video file Browse the folders to select the required file Press OK When finish...

Page 31: ...nager 3 8 WAP Push Messages Menu Messages Settings MMS Settings Push Message Accept or Reject A WAP push message is a formatted SMS that displays a message to the user giv ing the option of connecting directly to a website using the browser WAP Push Messages are indicated by the icon on the top bar Use the Browser to view Push Messages Set to Reject to disable Push Mes sages 3 9 Message Settings M...

Page 32: ...m See How to Create a new Mailbox to Add alternate providers e g internet based mail Sending an Email Menu Messages arrow right u to Email New Email Enter the sender address e g user domain com Press the down arrow to access the Copy To Field Press the down arrow to access the Subject Field Press the down arrow to enter the Text Field Press OK to Insert attachments if required Browse to the folder...

Page 33: ...hould be the full address user domain com It is possible to Add other providers under Mailbox Settings Configure the POP Server details SSL settings IP Address etc by reference to the other provider Menu Messages arrow right u to Email Inbox Options Retrieve New Email messages are delivered to the handset 3 12 How to set up automatic Email Retrieval Menu Messages arrow right u to Email Settings Au...

Page 34: ...iew the contents Rename your folders if required e g Work Personal etc 3 14 How to create a new Mailbox Create a new Mailbox to set up alternate Email providers Menu Messages Email Scroll down to Settings Mailbox Settings Add Complete all the required fields for your service provider example shown is for Gmail The fields in bold should not be changed as they are linked to your phone serv ice provi...

Page 35: ...Type SSL Receive Only Sending options Foreground sending SMTP Authenti cation OFF Consult your email provider for these settings and make sure everything is set correctly SMTP Username SMTP Password Automatic signature Optional Signature Optional Mail type POP3 Incoming server pop gmail com Incoming port 995 Mail to retrieve Header or All Save to server Save APN APNWap ...

Page 36: ...cklight tim ers Brightness Change the display brightness Menu Settings Display Bright ness Bluetooth Switch on Search and Connect to compatible devices nearby Used for File transfer wireless headsets and car kits Menu Tools Bluetooth Bluetooth manager Calculator Apply basic maths calculations Menu Tools Calculator Calendar View and set calendar events Menu Tools Calendar Add ...

Page 37: ... people with impaired sight or hearing Menu Settings arrow right to Handset CTM Currency Conver sion Access the Currency Converter function Menu Tools Currency Conver sion File Man ager Access and manage your files Menu File Manager Games Apps Access the Games and Applica tions area Menu Tools Games Apps Greeting Displayed during start up Menu Settings Greeting Keypad Light Set the Keypad Backligh...

Page 38: ...de Change the Handset Lock code This protects the Handset Menu Settings arrow right to Security Activate security codes Handset lock code Meeting Mode Quickly engage Meeting mode Long Press the Key Message Tone Change the incoming message tone Menu Settings arrow right to Profiles Edit Message tone My Audio Play your audio files Menu File Manager Audios My Audios Owner name Displayed on the idle s...

Page 39: ...ght to Security Activate security codes PIN code Profiles Group handset behaviours for ringing vibrate etc Menu Settings arrow right to Handset Profiles Restore Defaults Restore your phone to factory default settings Menu Settings arrow right to Handset Restore default settings 0000 default Handset lock code Ringtone Change the incoming ring Menu Settings arrow right to Profiles Edit Voicecall rin...

Page 40: ...e Menu Multimedia Slide show Add Photos My Pictures Stopwatch Activate the Stopwatch timer Menu Tools Stopwatch Vibrate Mode Switch on vibrate mode Menu Settings arrow right to Profiles Edit Ringing type Video Camera Use the Video Camera Menu Multimedia Video Cam era Shortcut Press the Camera key press the Left Right arrow to change between Video or Still View Pictures View your photos Menu File M...

Page 41: ...id eos View your videos Menu File Manager Videos My Videos Voice Recorder Record voice memos Menu Multimedia Voice recorder Wallpaper Set your background image Menu Settings Wallpaper World Time Access the World Time function Menu Tools World Time ...

Page 42: ...and above Download the software then follow the prompts to install which could take up to 5 minutes to complete After Join Me has installed please insert your device into the computer using the USB lead supplied Please see the Join Me help file from within the application for examples of how to use the features The MAC version has limited functionality compared to the PC version MAC users can use ...

Page 43: ... Long press the key No keytones when pressing keys Check the key tone settings in the current profile Menu Profiles Edit How do I extend the incoming ring time This is not a handset setting Please contact your Serv ice Provider to extend the ringing time How do I change the Ringtone Edit the current profile and select a new tune from the Ring or Audios directory A phone number can not be dialled C...

Page 44: ... I cannot connect to Join Me Check Menu Settings Handset PC Connection USB Press Help in Join Me for more instructions Uninstall and re install the software See FAQ s at zte co nz for more assistance My phone is slow to re spond handset storage problems Restart your phone to refresh the memory Delete or archive old SMS messages and other content Restore default settings Menu Settings Handset Resto...

Page 45: ...y The battery may be worn out Tip Charge the phone using the supplied USB cable How do I enter text in an SMS From the phone number field press the down arrow to move into the text area Use predictive text or abc mode to type words using the keypad The handset switches off after charging The handset is charging in the off state Press and hold the Red key to switch the handset ON or charge it in th...

Page 46: ...th devices Turn Bluetooth on Set visibility to Show Possible com patibility issues Manufacturers incorporate different Bluetooth profiles Not all functionality is supported Web pages are not displayed clearly Change Smart fit mode in Browser Settings Ad vanced settings ...

Page 47: ...t your service provider to get the PUK code Enter handset lock code The default handset lock code is 0000 File does not exist or is in the wrong format Check the file type is supported by the handset On your PC or MAC make sure the file is closed Re send the file using Join Me or Bluetooth trans fer Insufficient Memory Handset memory is full Delete unwanted files messages emails videos to create m...

Page 48: ...uetooth 2 0 Stereo CTM approx 44MB user memory Battery 900mA hours Lithium ion Li ion Continuous idle time Up to 200 hours 20 subject to network conditions Continuous talk time Up to 50 minutes talk time 20 subject to network conditions Charge time Approximately 3 4 hours Battery Life Approximately 400 charge cycles The phone s talk and idle time are based on ideal working environments The use of ...

Page 49: ...a Normal wear and tear misuse mishandling and physical damage b Exposure to water or any other liquids or solvents c Any unauthorised disassembly repair or modification d Power surges lightning fire flood or other natural events e Use with unauthorised third party products such as generic chargers f Any other cause beyond the range of normal usage for products The end user shall have no right to r...

Page 50: ...r damaged Do not leave the handset or bat tery in direct sunlight or near other heat sources where tem peratures could exceed 45 C Keep the handset and all acces sories away from children In the unlikely event of a battery leak avoid contact with your eyes or skin Flush with water and consult a doctor Observe and obey warning signs at petrol stations airports and hospi tals The operation of some m...

Page 51: ...not attempt to dismantle the handset or any of its accessories Do not place the handset close to the edge of a table in case it moves when set on vibrate mode Do not put the handset into a microwave oven dryer or high pressure container Don t use the handset immedi ately after a sudden temperature change eg from an air conditioned environment to high temperature and humidity outside In such cases ...

Page 52: ...er to make backup copies of all important data on the handset It is normal for the handset to be come warm while the battery is be ing charged Under poor network conditions bat tery life is considerably reduced Please recycle the packaging and all parts Emergency service coverage is dependant on network availabil ity and battery status It is always good practice to switch off the handset regularly...

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