TELE System
14
5
Troubleshooting guide
SYMPTOM
POSSIBLE CAUSE
REMEDY
The LED on the external IR sensor will
not turn on.
The receiver is disconnected from the
mains power supply.
Check that the receiver is plugged in.
The power supply is plugged in but it
doesn't work anyway.
Make sure the power supply is working.
ATTENTION: risk of electric shock!
The external IR sensor is not connected
or is not inserted properly.
Insert the plug of the IR sensor in the
receiver by pressing it gently up as far as
it will go.
Lack of signal.
Antenna cable not connected to the
receiver.
Connect the antenna wire to the receiver.
Damaged antenna system.
Verify the integrity of your system
(antenna, coaxial cable, signal distribution
devices, etc.). It is advisable to have
qualified personnel verify the installation.
The tuned channel is not broadcasting or
is obsolete.
Change channels and/or upgrade or
reinstall the channel list (para. 3.3).
Absence of sound and/or images.
Audio volume low or mute.
Increase the level of audio volume of the
receiver and the TV.
The receiver is in standby.
Switch the receiver on.
TV is turned off or positioned on the
wrong channel.
Turn on the TV screen and/or place it on
the correct audio-video channel.
HDMI cable is not connected to your TV
or is damaged.
Restore the audio-video connection.
The receiver's HDMI resolution is not
compatible with the resolution of the
connected screen.
Try connecting another screen/TV via
HDMI.
You are trying to view an outdated or
incompatible encoded channel.
Change channels and/or upgrade or
reinstall the channel list (para. 3.3).
The remote control does not work.
The external IR sensor is not entered or
it is not connected properly.
Insert the plug of the IR sensor in the
receiver by pressing it gently up as far as
it will go.
IR sensor and remote control are unable
to communicate with each other.
Remove any obstructions and point the
remote control at the IR sensor.
The remote control is in the wrong mode.
Press the STB to gain control of the
receiver.
Batteries not inserted or exhausted.
Insert the batteries or replace them.
Batteries inserted with incorrect polarity.
Insert the batteries in the correct
direction. Follow the signs inside the
battery compartment.
The remote fell and some components
are damaged.
Contact your dealer to purchase a new
remote control.
The adjustments made in the menu
are not saved.
No confirmation after changing the
settings.
After each edit, press the appropriate
button to confirm/save.
The program information is not
displayed.
The program concerned does not
transmit information about the event.
The receiver clock is not set correctly.
Adjust the receiver clock (para. 3.4.3).
The timer does not start or function
properly.
The broadcaster transmits incorrect data
and/or date.
The receiver's clock is set incorrectly.
Adjust the receiver clock (para. 3.4.3).
The receiver does not respond to the
action buttons.
The receiver is temporarily blocked.
Disconnect the receiver power supply and
reconnect it after a few seconds.
Current channel sends inappropriate
data that are blocking the receiver.
Disconnect the antenna cable, restart the
receiver, switch channels, then reconnect
the antenna.
Problems with the remote.
See relevant suggestions listed in this
table.
The table continues on next page ...
