TelcoBridges TMP6400 Installation Manual Download Page 53

Page: 53 / 58

Chapter 6

Troubleshooting Tools

This chapter provides guidance in what actions to take when encountering system
problems prior to contacting TelcoBridges Customer Support.

The following topics are covered:

•

Reporting a Problem

•

Preparing your setup information

•

tblogtrace or Udplisten Log

•

TbDebug Dump Files

•

Backdoor Tools

•

tbsigtrace signaling traces

•

General Debugging Tips

Summary of Contents for TMP6400

Page 1: ...Tmedia System Installation Guide for TMP6400 and TMS1600 9010 00172 1A Issue 2 3...

Page 2: ...TelcoBridges is committed to continually improving product designs as a result product specifications may be subject to change without notification 2003 2009 TelcoBridges All rights reserved TelcoBri...

Page 3: ...umentation please send an E mail to support telcobridges com Terminology Description Tmedia Control Network The network link between Tmedia units the Toolpack application server and stream servers Tme...

Page 4: ...iv Tmedia System Installation Guide for TMP6400 and TMS1600...

Page 5: ...sites 12 2 4 2 Interconnections 13 2 4 3 Connecting to the Serial Port of the Tmedia Unit 14 2 5 Connecting to the PSTN 16 2 5 1 Prerequisites 16 2 5 2 RJ48 Type Interface T1 E1 J1 17 2 5 3 SCSI Inter...

Page 6: ...alling a New License 45 Chapter 6 Troubleshooting Tools 47 6 1 Reporting a Problem 48 6 2 Setup Information 48 6 3 tblogtrace Mandatory 48 6 4 Tbdebug Dump Files Mandatory 49 6 5 Backdoor Tools 49 6 5...

Page 7: ...is chapter provides an introduction to the installation and setup of a Tmedia system using the TMP6400 and the TMS1600 The following topics are covered Installation overview Installation prerequisites...

Page 8: ...the following order Rack mounting the Tmedia units Connecting TMP6400 s to the TMS1600 s Connecting to the Tmedia control network Connecting to the VoIP network Connecting to the PSTN Powering Up Ins...

Page 9: ...igabit Ethernet switches must be used to support full control redundancy In its lab studies TelcoBridges has not encountered problems with a large variety of switches available in the market The follo...

Page 10: ...idges Tmedia units and have been trained to work with the equipment If you have any technical questions please contact TelcoBridges technical support or send an E mail to support telcobridges com Othe...

Page 11: ...00 to a Tmedia control network and their interface with a PSTN and IP network Topics covered are Verifying the list of materials Rack mounting the Tmedia equipment Connecting to the Tmedia Control net...

Page 12: ...s This is optional and only provided if the PSTN interface on your TMP6400 features SCSI connectors Three RJ45 CAT5 Ethernet straight cables male male three meters in length One can be used to connect...

Page 13: ...TMS1600 and a TMP6400 One warranty sheet One packing slip One TMS1600 Quick Installation guide A one or two page sheet that provides a pictorial view of equipment setup Not included with the TMS1600 A...

Page 14: ...rovide for enough room on the equipment rack to allow for the installation of each Tmedia unit Consider the available space on your equipment rack and the individual heights of each Tmedia unit Due to...

Page 15: ...om the front as shown in figure 2 1 on page 9 Repeat the same for the angle bracket on the right hand side Repeat this procedure for each Tmedia unit 2 Starting with the TMP6400s start mounting equipm...

Page 16: ...ndancy with one Ethernet link active and the other in a hot standby mode 2 3 1 Prerequisites To connect the TMP6400s to the Tmedia Control network you will need Customer provided gigabit Ethernet swit...

Page 17: ...f the same CAT5 cable to the Gigabit Ethernet switch 2 If your system employs a second Gigabit Ethernet switch for control redundancy connect a second CAT5 Ethernet straight cable to ETH2 at the rear...

Page 18: ...00 will exceed 100 Mbps therefore 1000 Mbps is recommended 2 4 1 Prerequisites To connect the TMP6400s to the VoIP network you will need Gigabit Ethernet switch A second one is required to support red...

Page 19: ...TMP6400 Connect the other end of the same CAT5 cable to the Gigabit Ethernet switch 2 If your system has a second VoIP access point connect a second CAT5 Ethernet cable to VoIP2 at the rear of the TM...

Page 20: ...of the Tmedia unit as shown in figure 2 4 on page 14 See Section 2 6 Console pinout on page 15 for a RJ 45 pinout description 2 If your computer s serial port features a DB9 connector use the DB9 to R...

Page 21: ...Equipment Connections 15 Figure 2 6 Console pinout 1 N C 2 Rx 3 Tx 4 N C 5 GND 6 N C 7 N C 8 N C 9 N C 1 N C 2 N C 3 N C 4 GND 5 Tx 6 Rx 7 N C 8 N C DB 9 RJ 45 2 3 5 1 8...

Page 22: ...lines You will need one cable for each T1 E1 J1 interface on the TMP6400 If you are making your own cables refer to figure 2 8 on page 18 for crossover or straight cable wiring connections Your TMP640...

Page 23: ...r to figure 2 8 on page 18 for crossover or straight cable wiring connections Note All ports may not be active T1 E1 J1 ports are activated by software license the number of active ports depends on th...

Page 24: ...T1 E1 J1 Wiring Schematic Crossover Cable 1 8 RX Ring 1 RX Tip 2 Not Connected 3 TX Ring 4 TX Tip 5 Not Connected 6 Not Connected 7 Not Connected 8 1 RX Ring 2 RX Tip 3 Not Connected 4 TX Ring 5 TX T...

Page 25: ...e activated by software license the number of active ports depends on the licenses purchased To connect the TMP6400 SCSI to the PSTN 1 Start with the SCSI ports 1 16 located at the bottom right as sho...

Page 26: ...00 and TMS1600 Figure 2 9 SCSI Interface to the PSTN 1 2 15 16 17 18 31 32 TMP6400 with SCSI connectors ETH VoIP TMS 1 2 1 1 2 2 49 64 33 48 17 32 1 16 17 32 1 16 17 32 1 16 SCSI patch panel 1 rear SC...

Page 27: ...icense the number of active ports depends on the licenses purchased To connect the TMP6400 DS3 to the PSTN 1 Start with the Dual BNC port pair 1 right most as shown in figure 2 10 on page 21 Connect o...

Page 28: ...itching The APS port is used for OC3 STM 1 redundancy Switchover occurs automatically based on configurable parameters It is recommended that APS be used if the installation provides this feature To c...

Page 29: ...2 6 2 Interconnections The resources of the TMP6400s are made available to each other by the connection to one or optionally two TMS1600s as shown in figure 2 13 on page 24 See figure 2 12 on page 23...

Page 30: ...nd standby TMS1600 ETH VoIP TMS 1 2 1 1 2 2 ETH VoIP TMS 1 2 1 1 2 2 1 2 15 16 14 12 10 8 6 4 13 11 9 7 5 3 ETH 1 2 3 RS232 BIT1 BIT2 1 2 15 16 14 12 10 8 6 4 13 11 9 7 5 3 ETH 1 2 3 RS232 BIT1 BIT2 T...

Page 31: ...uired Simply connect the TMS1 ports of each unit together using a CAT7 shielded cross over cable with RJ45 male male terminations Do the same for the TMS2 ports of each unit See figure 2 14 on page 25...

Page 32: ...r connectors figure 2 15 on page 27 To connect the Tmedia units to AC Power 1 Connect one AC power cable between the AC connector of the Tmedia unit and an AC supply See figure 2 15 on page 27 If the...

Page 33: ...BIT1 BIT2 To power To power Power socket Power switch Audible alarm button TMP6402 ETH VoIP TMS 1 2 1 1 2 2 To power To power Power switch Power socket Audible alarm button 1 9 8 16 15 14 13 12 11 10...

Page 34: ...6401 to DC power 1 Connect a ground wire to the ground lug located at the rear of the TMP6401 as shown in figure 2 18 on page 30 2 Connect a 14 AWG wire between the positive terminal of a DC power sou...

Page 35: ...the positive terminal of the DC power source as shown in figure 2 17 on page 29 3 Connect the black lead of the DC power cable to the negative side of the DC power source 4 Repeat steps 1 3 for the se...

Page 36: ...positive terminal of a DC power source and the terminal on the TMP6400 labelled as 3 Connect a 14 AWG wire between the negative terminal of a DC power source and the terminal on the TMP6400 labelled...

Page 37: ...procedures the following will be displayed in an alternating fashion as described in Table 2 3 on page 31 Table 2 3 Tmedia Unit Displays Figure 2 19 Front display and LEDs Display Order Display First...

Page 38: ...32 Tmedia System Installation Guide for TMP6400 and TMS1600...

Page 39: ...re required in order for you to be able to use the Tmedia Web portal to configure your Tmedia units The following topics are covered Configuring the terminal emulation application Using the set_boot a...

Page 40: ...nal emulator or console application to communicate with one of the Tmedia units in order to configure initial settings Available terminal emulation software includes HyperTerminal Putty Minicom To con...

Page 41: ...mand the System ID also known as gateway port can be configured Settings will be applied on the next reboot of the platform Alternatively you can use the default IP address of ETH1 or ETH2 to configur...

Page 42: ...Name of the Tmedia unit This character string must uniquely identify the Tmedia unit The default value is the serial number of the Tmedia unit DHCP Dynamic IP address is used when the Tmedia unit is...

Page 43: ...act TelcoBridges Technical Support Note The management interface is reserved for future use eth0 eth1 VoIP0 VoIP1 NetMask When you are not using DHCP the network mask is used for ports Ethernet 0 Ethe...

Page 44: ...38 Tmedia System Installation Guide for TMP6400 and TMS1600 To view the results of a set_boot command 1 Type print_boot...

Page 45: ...l reset the Tmedia unit and add the enable and disable shell password commands to the console commands list Once the shell password has been set it cannot be changed unless you are in the Enabled mode...

Page 46: ...mmand reboot This will restart the platform with the new settings taking effect 3 5 Tmedia Default IP Addresses All Tmedia units are shipped with default IP addresses as follows Eth0 ip address 192 16...

Page 47: ...brief introduction of Toolpack software and provides a listing of the various versions of Toolpack Installation guides geared towards your specific operating system The following topics are covered T...

Page 48: ...Fedora Core 7 FC7 x86 x86_64 Windows XP Vista Server 2003 x86_32 Solaris 5 9 sparc_32 Solaris 5 10 x86_32 TBLinux ppc 32 bits Depending upon your choice of operating system you must consult a Toolpack...

Page 49: ...structions in the Toolpack Installation guide Otherwise you must install the firmware package that you will be using If you are unsure of which firmware release to install please contact TelcoBridges...

Page 50: ..._XX_RCX_license dat that you received from the TelcoBridges support group It is important that you use the license file intended for the major version of the package You must know the serial number of...

Page 51: ...ion 2 of the installation program The installed license can be verified only if the firmware loaded is the same as the running firmware same versions This can be verified using option 10 To verify a l...

Page 52: ...46 Tmedia System Installation Guide for TMP6400 and TMS1600...

Page 53: ...ake when encountering system problems prior to contacting TelcoBridges Customer Support The following topics are covered Reporting a Problem Preparing your setup information tblogtrace or Udplisten Lo...

Page 54: ...rface details Telecommunication connectivity diagram for example E1 T1 J1 DS3 STM 1 OC 3 VoIP Ethernet switch etc Application description Remote access to system SSH VPN VNC Remote desktop etc For a s...

Page 55: ...er the problem is reproduced This will aid in identifying the problem quickly For further information about tbdebug refer to the TelcoBridges TB Wiki at http docs telcobridges com mediawiki index php...

Page 56: ...ic Capture When troubleshooting VoIP related issues a direct Ethernet connection can be established between the host s Gigabit Ethernet interface and the VoIP1 interface on the TMP6400 Wireshark is co...

Page 57: ...running the tbstreamserver application The conversion tool streamserver_pkt_to_wav can be found at the following location tb bin release OS version 6 5 7 tbsigtrace Signaling Traces The tbsigtrace pro...

Page 58: ...lication can be changed To set the system_ID on the Tmedia units do the following Telnet to the hardware and execute the set_boot command Change the system_ID through the gateway port parameter The de...

Search results

Summary of Contents for TMP6400

Reviews:

Related manuals for TMP6400

Brands by name

Popular brands

TelcoBridges TMP6400, Installation Manual

Search results

Summary of Contents for TMP6400

Reviews:

Related manuals for TMP6400

Brands by name

Popular brands