Teladoc Health MA-20068 Quick Start Manual Download Page 3

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Before You Begin

The Teladoc Health TV should be installed by an IT Professional to ensure proper setup

and network configuration.

Before setting up your Teladoc Health TV, review the Teladoc Health Telehealth Network

Specifications document (MB-14011) to configure your network to optimize the telehealth

consultation experience. If you do not have the Telehealth Network Specifications

document, please contact your local Teladoc Health Product Specialist.

It is not recommended that the Teladoc Health TV be shut down, but if shut down is

required, follow the procedure

Teladoc Health TV Quick Start Guide

Summary of Contents for MA-20068

Page 1: ...P N MA 20068 004 Copyright October 2021 Teladoc Health TV Quick Start Guide...

Page 2: ...TV What s in the Box 2 Teladoc Health TV Quick Start Guide...

Page 3: ...ations document MB 14011 to configure your network to optimize the telehealth consultation experience If you do not have the Telehealth Network Specifications document please contact your local Telado...

Page 4: ...TV Hardware Setup Step Action Image 1 Remove the cap from TV 4 Teladoc Health TV Quick Start Guide...

Page 5: ...th TV into available HDMI port on television or monitor use the extender cable if necessary l Note the HDMI port number for use when setting up the software 3 Plug the power cord into the Teladoc Heal...

Page 6: ...Step Action Image 4 Plug the power cord into the power adapter 6 Teladoc Health TV Quick Start Guide...

Page 7: ...once connected to power A blue light will appear on the Teladoc Health TV indicating the power is ON Connect your Keyboard USB Webcam speaker and microphone For more details refer to the Intel Comput...

Page 8: ...ardware is connected before completing the following steps NOTE If software has already been installed go to Schedule a Test Session on page 17 Step Action Image 1 Turn on the television or monitor 8...

Page 9: ...isplay l The Teladoc Health TV will start up Wait for any software updates to complete For Televisions consult your television s user guide for instructions to adjust the screen s aspect ratio if the...

Page 10: ...TV Slide the power switch on the keyboard to turn on the Bluetooth keyboard A solid light means the keyboard is connected NOTE If the keyboard loses connectivity toggle the on off switch and then pres...

Page 11: ...Step Action Image 4 Use the keyboard to navigate the application screen and connect to Wi Fi 5 Click anywhere on the idle screen to open the device option screen 11 Teladoc Health TV Quick Start Guide...

Page 12: ...t hand corner of the screen 7 Click the Wi Fi icon and select the connection to be used l Consult your IT department for the Wi Fi password 8 AV Wizard Click the AV icon in the top left corner to run...

Page 13: ...tion Image 9 Click Begin Setup when the Audio Video Wizard welcome screen appears 10 Select the Logitech Webcam C930efrom the camera setup page if not already selected 13 Teladoc Health TV Quick Start...

Page 14: ...s attached to the Teladoc Health TV l TV and TV Pro select Phnx MT202pcs 12 Speak normally to test the microphone and to ensure the microphone picks up your voice The audio bar will fluctuate to indic...

Page 15: ...adoc Health TV l TV and TV Pro select Phnx MT202pcs Click Test Speakers to test the audio Adjust the blue slider bar to raise or lower the volume as necessary Click Next 14 Click Finish when green che...

Page 16: ...ivity to the Teladoc Health Telehealth Network 16 Confirm the status is Registered under the Server Connectivity Status for the l SIP l FMS l WebRTC 17 Click the icon on the lower left corner of the s...

Page 17: ...ll areas where the Teladoc Health TV is are to be used are available at the time of the test 1 Email SystemTest ITH teladoc com for Performance Verification of the Teladoc Health TV installation 2 You...

Page 18: ...2 Click the icon 3 Click the power icon 4 Select Shut down l Select Yes to confirm shutdown If the is not available using an attached keyboard 1 Press the key 2 Select the power icon 3 Select Shut do...

Page 19: ...he display s manufacturer s procedures verify the display is set to the HDMI input that corresponds to where the Teladoc Health TV is connected to the display l Verify the Teladoc Health TV is plugged...

Page 20: ...tact us E mail Support l ITHSupport intouchhealth com Teladoc Health 7402 Hollister Avenue Goleta CA 93117 Ph 1 805 562 8686 Fax 1 805 562 8663 www intouchhealth com 2021 Teladoc Health Inc InTouch He...