Service Information
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10 TEGAM WAY ● GENEVA, OHIO 44041 ● 440-466-6100 ● FAX 440-466-6110 ●
Preparation for Calibration or Repair Service
Once you have verified that the cause of the malfunction cannot be solved in the field and
the need for repair and calibration service arises, contact TEGAM customer service to obtain
an RMA (Returned Material Authorization) number. You can contact TEGAM customer service
or by calling 440-466-6100 (All Locations) or 800-
666-1010 (United States Only).
The RMA number is unique to your instrument and will help us identify you instrument and
to address the particular service request by you which is assigned to that RMA number.
Of even greater importance, a detailed written description of the problem should be attached
to the instrument. Many times repair turnaround is unnecessarily delayed due to a lack of
repair instructions or a detailed description of the problem.
This description should include information such as measurement range and other
instrument settings at the time of the malfunction, type of components being tested,
frequency of the symptoms (intermittent or continuous), conditions that may cause the
symptoms, changes to the test setup or operating environment that may affect the
instrument, etc. Any detailed information provided to our technicians will assist them in
identifying and correcting the problem in the quickest possible manner. Use a copy of the
Repair and Calibration Service form provided on the next page.
Once this information is prepared and sent with the instrument to our service department,
we will do our part to make sure that you receive the best possible customer service and
turnaround time possible.
