10 TEGAM WAY • GENEVA, OHIO 44041 440-466-6100 • FAX 440-466-6110 • www.tegam.com
1-4
Section I – Introduction
Preparation For Calibration Or Repair Service
Once you have verified that the cause for the Coaxial RF Power Standards malfunction cannot be solved in
the field and the need for repair and calibration service arises, contact TEGAM customer service to obtain
an RMA, (Returned Material Authorization), number. You can contact TEGAM customer service via the
or by calling 440.466.6100 (All Locations) OR 800.666.1010 (United
States Only).
The RMA number is unique to your instrument and will help us identify you instrument and to address the
particular service request by you which is assigned to that RMA number.
Of even importance, a detailed written description of the problem should be attached to the instrument.
Many times repair turnaround is unnecessarily delayed due to a lack of repair instructions or of a detailed
description of the problem.
This description should include information such as measurement range, and other instrument settings,
type of components being tested, are the symptoms intermittent, conditions that may cause the
symptoms, has anything changed since the last time the instrument was used, etc. Any detailed
information provided to our technicians will assist them in identifying and correcting the problem in the
quickest possible manner. Use a copy of the Repair and Calibration Service form provided on the next
page.
Once this information is prepared and sent with the instrument to our service department, we will do our
part in making sure that you receive the best possible customer service and turnaround time possible.