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If you have any problems or queries please call our Customer Relations team irst for expert help and advice:
0845 602 1454 - UK
(01) 677 4003 - Ireland
or consult our website - www.tefal.co.uk
Problems with your steam generator?
PROBLEMS
CAUSES
SOLUTIONS
The steam generator does not switch on
or the iron indicator light and the
«ON-OFF» light are not lit up.
The appliance is not switched on.
Check that the appliance is plugged in
correctly to a working power socket and
that it is switched on. Press the «ON-OFF»
button.
The «AUTO-OFF» system has activated
after 30 minutes of non-use and has
switched off your steam generator.
Press the «ON-OFF» restart button located
under the control panel.
Water runs out of the holes in the
soleplate.
The soleplate is not hot enough.
Wait for the thermostat light to stop
lashing before activating the steam
control.
The water has condensed in the pipes
because you are using steam for the
irst time or you have not used it for a
few minutes.
Press the steam button while holding your
iron away from the ironing board until the
steam starts to come out.
Water streaks appear on the linen.
Your ironing board cover is soaked with
water as it is not suited to the power of a
steam generator.
Ensure you use a vented/mesh ironing
board.
White streaks come through the holes in
the soleplate.
Scale is coming out of the boiler because
it is not being rinsed regularly.
Rinse the collector (see § descaling your
steam generator).
Brown streaks come through the holes in
the soleplate and stain the linen.
You are using chemical descaling agents
or additives in the water for ironing.
Never add any products to the water tank
(see § What water can I use?).
Your linen is not rinsed suficiently or
you have ironed a new garment before
washing it.
Ensure linen is rinsed thoroughly to
remove any soap deposits or chemicals
on new garments which may be sucked
up by the iron.
The soleplate is dirty or brown and may
stain the linen.
You are using starch.
Always spray starch on the reverse side of
the fabric to be ironed.
There is no steam or there is little steam.
The water tank is empty (red warning
light lashing).
Fill the water tank and press the «OK»
until the light goes out.
The red «tank empty» button is lashing
even though the tank has been illed.
You have not pressed the «OK» restart
button.
Press the «OK» restart button on the
control panel.
Steam comes out around the collector.
The collector is not tightened correctly.
Tighten the collector but do not
overtighten it.
The collector seal is damaged.
Contact an Approved Service Centre.
Steam or water is coming out from under
the appliance.
The appliance is faulty.
Stop using the steam generator and
contact an Approved Service Centre.
The «Anti-scale» button is lashing even
though the collector has been rinsed.
You have not pressed the «OK» restart
button.
Press the «OK» restart button located
under the control panel.
The soleplate is scratched or damaged.
You have put your iron down on a metal
iron rest or ironed over zips or metal
fasteners.
Always stand the iron upright or on the
iron rest and do not iron over zips or metal
fasteners.
Your have cleaned your soleplate with an
abrasive or metal pad.
See chapter «Cleaning the soleplate».
The red «tank empty» light is lashing and
the «ON-OFF» button does not work.
The appliance has been stored in a cold
place (approximately <10C°).
Unplug the appliance.
Wait 3 hours for the appliance to reach
room temperature.
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