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TECOM Cloud2door, User Manual

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TECOM Cloud2door User Manual Download Page 2

User Manual 

2 

 

Index 

0 Doorbell Camera Installation........................ 3

 

1 Smartphone Setup ........................................ 3

 

1.1 Download Smartphone App ....................................................................................3

 

1.2 Create an Account ..................................................................................................3

 

1.3 Doorbell Camera Connection .................................................................................5

 

1.4 Troubleshooting ....................................................................................................10

 

2 Operation ......................................................11

 

2.1 Cloud2door Home Page ....................................................................................... 11

 

2.2 Notifications .......................................................................................................... 11

 

2.3 Call Answer...........................................................................................................13

 

2.4 Doorbell Functions................................................................................................14

 

3 Menu ............................................................. 18

 

3.1 System Settings....................................................................................................18

 

3.2 Account Management ...........................................................................................23

 

3.3 About Devices.......................................................................................................25

 

3.4 Where to Buy ........................................................................................................27

 

3.5 Feedback..............................................................................................................27

 

3.6 Log out..................................................................................................................28

 

3.7 Log In....................................................................................................................29

 

3.8 Forgot Password...................................................................................................29

 

4 Add more Smartphones to Doorbell.......... 29

 

4.1 Install App and Create Account ...........................................................................29

 

4.2 By using the Doorbell Camera Password ............................................................30

 

4.3 Request access to the Doorbell Camera .............................................................32

 

 

Summary of Contents for Cloud2door

Page 1: ...Cloud doorbell Camera User manual Date 2017 1 20 ...

Page 2: ...r Home Page 11 2 2 Notifications 11 2 3 Call Answer 13 2 4 Doorbell Functions 14 3 Menu 18 3 1 System Settings 18 3 2 Account Management 23 3 3 About Devices 25 3 4 Where to Buy 27 3 5 Feedback 27 3 6 Log out 28 3 7 Log In 29 3 8 Forgot Password 29 4 Add more Smartphones to Doorbell 29 4 1 Install App and Create Account 29 4 2 By using the Doorbell Camera Password 30 4 3 Request access to the Door...

Page 3: ...your Doorbell Camera 1 Smartphone Setup 1 1 Download Smartphone App Please download and install Could2Door App from App Store For iOS or Google Play For Android 1 2 Create an Account 1 With the Smartphone connected to Internet via Home WiFi router click Cloud2door icon to open the App 2 Please read the Terms of Service terms Click Accept if you agree these terms 3 Select Log in then Create Account...

Page 4: ...User Manual 4 4 Enter a name valid email address and password for the account then select Create Account 5 Check your email to receive authentication code Enter the PIN code and click OK ...

Page 5: ...tically click Log In 1 3 Doorbell Camera Connection The Doorbell Camera should be in Discovery mode and the button indicator should flash red and green If the Indicator does not flash please pressing the call button for ten to fifteen seconds to enter Discovery mode ...

Page 6: ... jump to Wi Fi setup page iOS phone Press the Home key to back to home screen of iOS phone and then select Settings Wi Fi 2 Select Doorbell Camera from SSID list The Doobell Camera SSID is Doorbell Camera_XXX Where XXX is the last 3 digits of the MAC address After it is connected go back to Cloud2door App Button indicator Call button ...

Page 7: ...id Smartphone iPhone 3 Click Next button and then select or custom a name to your doorbell 4 Set the Time Zone and if you live in the region that observes Daylight Saving Time DST you should check the Daylight Saving Time ...

Page 8: ...l related operation Ex add remove user account with doorbell MAKE SURE TO MAKE A NOTE OF YOUR PASSWORD 6 Home router connection Choose the Choose home router from SSID list and then enter the password If the home router doesn t show in the list please slide down to refresh the SSID list once ...

Page 9: ...phone It will auto reconnect to Home Wi Fi router If not please go to Settings Wi Fi page to choose home Wi Fi router and then back to App Smartphone may take a few seconds for registration Once registration is successful the doorbell icon with a green tick will display on the screen Slide down to refresh the SSID list ...

Page 10: ...doorbell icon A When the button indicator flashes red slowly it means that doorbell doesn t connect to network It usually happens what a wrong password entered to cause Home WiFi router connection failed Please follow these steps to reconnect Doorbell Camera to Home WiFi router again Step 1 Click menu at upper right corner then select System Settings Cloud2door Settings you need to wait for connec...

Page 11: ...Camera status 2 2 Notifications 1 Missed Calls Log A yellow circle with the number of missed calls shows on doorbell icon It will be removed when user views the Call Logs Click the doorbell icon then select Call Logs 2 Network Lost When the DBC Network is lost the Red Circle with a X appears Doorbell status Connected Disconnect Menu Doorbell functions Add second doorbell ...

Page 12: ...rs Your account may be removed by other members You need to re establish the doorbell connection if you want to use it again 4 New Firmware Ready When new doorbell firmware is ready on server a Red circle with information mark appears by About Device You click About Devices Doorbell to upgrade doorbell firmware ...

Page 13: ...n appears it will take three pictures automatically Click Answer button to speak with your visitor Function Keys Take a snapshot of the view Take a snapshot of the view Start End recording the video Speaker mode To switch Handset mode click the icon once ...

Page 14: ...doorbell 2 4 Doorbell Functions Click Doorbell icon to enter Doorbell function menu 1 Live View To monitor Doorbell the microphone will be set to mute You can see live image and hear the voice from Doorbell but no voice to Doorbell mute 2 Video Clips To view the all the video recorded list To play the video by clicked ...

Page 15: ...User Manual 15 3 Snapshots Click the item to view the picture 4 Call Logs Check and manage the incoming call record ...

Page 16: ...User Manual 16 5 Motion Detection Log When motion is detected the detected time will be recorded 6 PIR Detection Logs PIR detected log is showed in the page ...

Page 17: ...User Manual 17 ...

Page 18: ...te ringtone from the provided list Once ringtone is selected it will play once for your confirmation Microphone Gain Allow user to adjust Smartphone s microphone volume Echo Cancellation Some Smartphones don t support echo cancellation function If echo is appeared while conversation try to enable the feature to improve echo issue ...

Page 19: ...nst ambient noise Both default settings are 5 Video Settings Motion Detection PIR Passive Infrared Sensor Alert Once the Motion Detection or PIR is configured Smartphone iPhone will receive a notification when someone is moving in the front of Doorbell Camera Alert notification is received when a Cloud2door icon appeared on status bar Slide down status bar then click the Cloud2door message to quic...

Page 20: ... can setup PIR detection distance or disable it Set to High that you can get longer detection distance Resolution Doorbell Camera supports 360x240 720x480 and 1280x720 three types of image resolution The higher resolution can get clearer image Frame Rate High frame rate guarantees smooth image display NOTE The higher image resolution and frame rate would require more bandwidth of image transmissio...

Page 21: ...User Manual 21 Image Adjustments To adjust the image quality related parameters Device Settings ...

Page 22: ...oorbell Once you remove Doorbell Camera you need to re register with Doorbell Camera if you want to use it again Do Not Disturb The DND Do Not Disturb feature can silence your door chime when Doorbell Camera is pressed To avoid you forgot to turn on door chime again after DND is set You can assign a DND time limit 15 min 2 hours Once time limit is expired the DND will be auto disable Note If you d...

Page 23: ...nd PIR logs Daylight Saving Time If it observes Daylight Saving time DST in the region where the Doorbell Camera is You should enable this feature Ring time set the ring time the range is from 15 sec to 60 sec If you can t always pick up calls because the ring is time out you can try to adjust the ring time to fix this issue 3 2 Account Management ...

Page 24: ...word All Account Status All accounts are displayed in this page The icon indicates the account is online The icon indicates the account is offline Click icon to delete the account from this Doorbell Camera Once account is removed the user will not be able to monitor and receive any notification with this Doorbell Camera ...

Page 25: ... by clicked The procedure please refers to section 4 3 Request access to the Doorbell Camera P32 for details 3 3 About Devices Software Information Cloud2door App version Hardware information Smartphone iOS device hardware information Doorbells It shows Doorbell related information in this screen Doorbell Version Doorbell Firmware version ...

Page 26: ...is used for issue diagnostic It only needs to be enable when the technical supports to ask you Firmware update When the new doorbell Firmware is availability on cloud server the icon is showed by About Devices There are two new buttons Release Notes and Update Firmware are appeared in the Doorbell information page Click Release Notes button to view the new Firmware information or click Update Firm...

Page 27: ... 27 Terms of Service 3 4 Where to Buy Show the web page 3 5 Feedback If you have any question or trouble with Cloud2door App or Doorbell Camera please write your question or trouble and send back to TECOM by email ...

Page 28: ...ut Once you log out the App you will not receive any notification from Doorbell Camera If you still want to receive notifications you should leave App by Home key or Back key by Android Clicked Android iPhone Home Key Back Key ...

Page 29: ... to reset password via your email 4 Add more Smartphones to Doorbell One Doorbell Camera can support up to four Smartphones registered After you finished your Smartphone registered your family members can register their Smartphone to Doorbell Camera their self or by your help 4 1 Install App and Create Account 1 Install Cloud2door App by Google play or App Store 2 Run the App create a new account ...

Page 30: ...is connected with the home router which is Doorbell Camera is connected Refer to Section 4 2 2 The member doesn t have doorbell password or his her Smartphone is connected to different router with Doorbell Camera connected or via 3G 4G network connection Refer to Section 4 3 4 2 By using the Doorbell Camera Password ...

Page 31: ...User Manual 31 1 Click Connect to an existing Doorbell Camera button 2 Click By using the Doorbell Camera password button 3 Enter Doorbell password then click OK to finish the setup ...

Page 32: ...User Manual 32 4 3 Request access to the Doorbell Camera 1 Click Connect to an existing Doorbell Camera button 2 Click Request access to the Doorbell Camera button ...

Page 33: ...orbell s password to add your account Once he she added your account the App will auto jump to main page Following procedure has to be performed by other family member who knows the doorbell password 1 Log in Cloud2door App then select Menu Account Management All Accounts Status Doorbell ...

Page 34: ...User Manual 34 2 Click icon then enter the new account and the doorbell password Click OK 3 The message Add account OK pops out once the new account is added ...

Page 35: ...User Manual 35 ...

Page 36: ...ause harmful interference to radio communication However there is no grantee that interference will not occur in a particular installation If this equipment dose cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocat...

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