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ENGLISH
2.1 - GENERAL INSPECTION
ATTENTION! Check the package upon delivery and make sure it is intact and does
not present signs of impact. Otherwise, follow the indications in paragraph 2.2 or 2.3.
2.2 - IN-TRANSIT DAMAGES FOR DELIVERIES IN ITALY
Upon delivery, if the package/parcel shows visible signs of damage, the recipient must
or may sign the delivery note conditionally, reserving the right to claim for any damages.
The Italian law stipulates that “the receipt of goods by paying the amount due without
reserving the right to claim for any damages, renders the rights of the recipient deriving
from the contract void, except in cases of willful misconduct or negligence of the carrier”
(art. 1698 CC). To reserve the right to claim for any damages, fill in the dedicated fields on
the delivery note handed to you by the carrier before signing it. Each carrier has his own
procedure for conditional delivery, therefore you need to ask him how to proceed.
If the package presents clear signs of damage upon delivery, proceed as follows:
1. Check the appearance and the condition of the packages. Make sure they are intact
and complete: if the document mentions several packages, make sure you received
them all. The recipient and the carrier must sign the delivery note subject to verification
after clearly writing down the reason:
- “delivery refused/accepted subject to verification”
- “package with packing tape pulled off, delivery refused/accepted subject to
verification”
- “package with visible signs of damage, cardboard bent, delivery refused/accepted
subject to verification”
- “package extremely damaged and/or partially open, delivery refused/accepted
subject to verification”
2. Leave the product and the packaging as they are. Take a photo and/or a video of the
damaged package/parcel.
3. Do not use the product.
4. Report the damages to the transport company.
5. Report the damages to Tecnomed Italy srl ([email protected]).
6. Do not return the product to Tecnomed Italy srl before receiving an answer and an
authorisation to do so.
7. Send the signed delivery note to Tecnomed Italia srl.
8. Leave the product and the packaging as they are.
9. Do not use the product.
Note: if you suspect that the product might present hidden damages, not visible
from the outside, sign the delivery note conditionally.
If the product is damaged but the packaging presents no visible signs of damage,
proceed as follows:
1. Inform the transport company no later than 7 days after delivery.
2. Report the damages to Tecnomed Italy srl ([email protected]).
3. Leave the product and the packaging as they are.
4. Do not use the faulty product.
ATTENTION! If the recipient fails to comply with any of the aforementioned provisions,
the damage shall be considered as if arising after delivery.
