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Tips on troubleshooting
Technical support
We offer our customers free support in the event of questions or issues with
our products
.
Important:
in order to answer your questions, we require the device serial number
in every case
.
If you are unable to locate the serial number, help with finding it is available on our homepage:
/www.ta.co.at/en/faq/serial-numbers/
You can submit your request on our homepage using the following link:
.
As an alternative to the contact form, you can also call us during office hours on the following num
-
ber: +43 (0)2862 53635
However, before contacting our support services, please try the following solutions:
No display
points to a power failure. Therefore, initially check the fuse (6.3 A, (fast)) that protects the
device and the outputs (pumps, valves, etc.) from short circuits and from voltage surges in connec
-
tion with the integrated surge protection.
The
glass tube fuse
is located on the back of the module.
Realistic temperatures but faulty operation of the outputs
indicates incorrect settings or termina
-
tion. The device is in good order if it is possible to switch the outputs ON and OFF in manual mode;
check all settings and termination.
• Do constant running and idle periods at the output result in a corresponding response? In other
words, does this pump really run if the solar pump is activated manually, or does the heating cir
-
cuit pump start instead of the solar pump?
• Are all of the sensors connected at the appropriate terminals (heat up the sensor using a lighter
and check the temperature display)?
If you still cannot find any faults in the system, we recommend installing a datalogger (C.M.I. or
D-LOGG) and recording the temperature curves and switching states. If the DL BUS is used for data
logging, enable "data output" in "DL settings".
