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Technicolor TG789vac v2, Installation Manual

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Technicolor TG789vac v2 Installation Manual Download Page 33

 

Page 33

 

33 

5 

 

 INSTALLATION TROUBLES 

In some cases the installation couldn't follow the general description done as described in this installation guide. Some 
problems are described in this chapter, please have a look.

 

5.1  

 

Installation menu did not appear 

In case the Installation menu didn't start up automatically, ensure the installation media is inserted in your computer 
and select the correct drive and directory.

 

 

Figure 33

 Directory contents of the configuration software for te TG789VAC v2.

 

Go to “My computer” on your desktop and select the software source or directory. Open the folder/drive and run 
“

setup.exe

”. This will start the standard Gateway setup program.

 

 

5.2  

 

Wizard did not detect the Gateway 

On occasion circumstances can cause the Gateway not to be detected by the software. If this happens, the following 
panel will appear on your computer:

 

Summary of Contents for TG789vac v2

Page 1: ...1 TECHNICOLOR TG789VAC V2 GATEWAY INSTALLATION GUIDE FOR AT T FIRMWARE VERSION 10 5 8 U AND LATER AT T MANAGED BROADBAND Document version 3 0 5 17 2018 ...

Page 2: ...Changes 0 1 Draft version 1 0 Final version 1 1 Fixed typos 1 2 Fixed typos 1 3 Update for AT T custom firmware 10 5 2 O with AT T specific embedded templates LAN port 4 is always management port Changed the name AT T Netgate into AT T VPN Gateway 2 0 ADSL VDSL FTTH router configurations basic wireless setup for firmware 10 5 2 O 3 0 TG789VAC v2 support IPv6 support in Router mode IPv6 transparent...

Page 3: ...onfigure my GATEWAY 21 4 2 1 Securing the gateway 24 4 2 2 Configuring the network access credentials 24 4 2 3 Access Line type 25 4 2 4 Network time Protocol 26 4 2 5 Wireless LAN configurations 26 4 2 6 Finalizing the configuration 29 4 3 The web interface to the gateway 30 5 Installation troubles 33 5 1 Installation menu did not appear 33 5 2 Wizard did not detect the Gateway 33 5 3 LED diagnos...

Page 4: ...ion for Ethernet connected VPN devices like the AT T VPN Gateway uCPE110 uCPE115 Flexware or Cisco Ethernet based routers e g 881 1921 Basic configurations for Home Office VPN users supporting AT T VPN based services using the AT T Global Network Client such as SD WAN Static Network Based fka ANIRA SD WAN Static OTT fka AVTS and AVPN Internet Aggregation In this configuration the TG789VAC v2 LAN c...

Page 5: ...TG789VAC v2 gateway its physical installation its configuration how to get support and a modem problem determination flow Welcome letter Package description Modem description Physical installation Modem configuration Most common configuration problems ...

Page 6: ...ave received the Do It Yourself installation package So following the installation guidelines included in this package you can install the xDSL modem The modem is pre configured so minimal configuration is required If you applied for AT T assisted installation the installation will be done for you at the agreed date Please note that 10 working days after we have enabled your DSL connection we will...

Page 7: ...em 4 ports Gigabit Ethernet auto sensing port for LAN connections An USB port to connect to a workstation or 3G USB stick 2 FXS ports and VOIP functionality Wi Fi IEEE 802 11b g n ac will not be used in standard configurations can be enabled via GUI and external software The TG789VAC v2 gateway is a versatile device which can be configured as a bridge or a router or gateway to suit all different D...

Page 8: ...e backside of the modem The layout of the ports is displayed in illustration 2 3 Illustration 2 3 The port layout of the TG789VAC v2 The ports used are the yellow 4 port switch and the gray DSL port In some circumstances the red GigabitEthernet port is used for FTTH support This connection must then be made to an external fiber optic modem The power socket is located next to the power switch on th...

Page 9: ...twork interface The configuration for specific countries will be done via external template files These allow configuration as router with support for Secure WiFi as well 2 3 External configuration software AT T needs to support access in over 20 countries and wants to present the same hand off and customer environment in all situations To support this AT T has made external configuration software...

Page 10: ...lization kit containing 3 RJ 11 Straight Cables 2x 3 meters 1x 5 meters 1 wall socket converter if applicable 1 Splitter 1 PSU socket converter if applicable 1 Welcome letter Examples of the RJ 45 and RJ 11 connectors Depending on the voice line present in the location analogue or ISDN the installation description differs In some countries the caretaker of the local loop the actual wire pair to th...

Page 11: ...3 3 3 3 1 1 1 S S S p p p l ll i ii t t tt t t e e e r r r l ll e e e s s s s s s Splitterless connectivity is also called naked DSL It means there is no spectrum on the line supporting the classic POTS phone service If the connection is intended to support phone services then these will consist of Voice over IP and the phone will use a fxp port on the xDSL modem This is not supported by AT T A di...

Page 12: ...modem supporting line sharing via a POTS splitter This picture in Figure 3 shows an example for a standard splitter The splitter can differ per country The splitter has 3 sockets visible at the bottom of the illustration The arrow on the left blue points to the socket for the phone line RJ 11 4 contacts which comes from your wall The arrow in the middle green points to the socket for the DSL modem...

Page 13: ... installation is done 3 3 3 3 3 3 3 3 3 I I I n n ns s s t t t a a a l ll l lla a a t t t i iio o o n n n o o o f f f a a an n n I I I S S S D D DN N N s s s p p p l ll i iit t t t t te e e r r r An ISDN installation normally has an NT1 unit installed which is the demarcation or end point of the Telecommunication company s responsibility of the ISDN line An ISDN splitter has to be installed direct...

Page 14: ...other end of the RJ 11 or RJ 45 cable to the DSL device using the grey connector see rear picture of the modem on page 9 3 Plug the RJ45 cable into your computer Ethernet port or into the WAN port on the AT T VPN Gateway or Cisco Ethernet based routers for multi user environments see AT T VPN Gateway user guide installation and connect the other end to the 1st yellow port of the modem see the rear...

Page 15: ...Figure 5 Main panel If this panel does not appear pls open the base directory and click on setup exe If this is the first time you configure the DSL device click on Initial setup If you already have configured the DSL device before and you want to change some settings select Reconfigure my gateway 4 1 Initial Setup When selecting Initial setup the following screen will appear ...

Page 16: ... the Setup Wizard Select Next to go to the next screen to select the DSL device A new screen with safety instructions and regulatory notices is displayed Figure 7 If the exact type of the device is not listed select Other ...

Page 17: ...Page 17 17 Figure 8 To continue confirm that you have read the instructions and notices by tagging the box This will show the Next button Figure 9 Click Next ...

Page 18: ...18 Figure 10 Click Next Figure 11 Click Next ...

Page 19: ...Page 19 19 Figure 12 Click Next Figure 13 Important To configure the modem connect to port 4 of the yellow LAN ports Port 4 is the management port and does not support standard network functions ...

Page 20: ...20 Figure 14 Click Continue The DSL device now needs to be configured with connection specific details so the menu will continue with the Reconfigure my gateway menu ...

Page 21: ...Page 21 21 4 2 Reconfigure my GATEWAY The CD software will now scan for DSL gateway device connected to the PC The screen will look like this Figure 15 Click Next Figure 16 Click Next ...

Page 22: ...heck it and verify its configuration Figure 17 The gateway has been found and its configuration is being checked If a DSL device is found the setup wizard will try to find the type and the screen will look like is shown in Figure 17 Sometimes the DSL device is protected by a password when the DSL device is used before Enter the correct user id and password to continue or perform a factory reset as...

Page 23: ...red service Figure 20 Country and Service option selection panel Each service has an individual description selecting the service will allow you to read the profile The service selection will not be made active until you click Next 1 AVG Cisco Ethernet based routers if AT T VPN Gateway or Cisco has to be installed AT T Multi user service ...

Page 24: ...depend on which option and which country is selected However the configuration always starts with securing the Gateway 4 4 4 2 2 2 1 1 1 S S S e e e c c c u u u r r ri ii n n n g g g t t t h h he e e g g g a a at t t e e e w w wa a a y y y In the panel shown in Figure 21 you are asked to submit and username and password to prevent unauthorized access to the DSL device You can choose anything you w...

Page 25: ...assword have been entered completely click Next 4 4 4 2 2 2 3 3 3 A A A c c c c c c e e e s s s s s s L L L i iin n n e e e t t t y y y p p pe e e This section is important to get right to get the best performance and LED indications from the gateway Figure 23 It is important to select the correct line type as to avoid performance impact ...

Page 26: ...ty is not as expected 4 4 4 2 2 2 4 4 4 N N N e e e t t t w w wo o o r r r k k k t t t i ii m m m e e e P P P r r ro o o t t to o o c c c o o o l ll In router mode the gateway supports a network time protocol client which can update the internal clock on the gateway This panel allows you to set the time client to connect to the closest server to adjust its gateway time Figure 24 Network Time proto...

Page 27: ...e of the label starting with MAC 10134573EE21 A resulting example SSID is e g ATTTG73EE21 The main reason for this is to avoid identical SSIDs But the field can be freely edited Both the 2 4 GHz and the 5GHz frequencies will use the same SSID Security type this has 3 options Disabled the LED indication at the front of the gateway of the WLAN is red This security level is dis advised as it offer no...

Page 28: ...n this panel please select your location Also you can enable power management for your WLAN interface This reduces the power utilization a little bit but can also reduce slightly slow your connection setup This is the last panel with settings to select If all is as preferred please click Next ...

Page 29: ... selection of configuration settings and the configuration you have created will be pushed in to the Gateway Figure 27 The configuration is being activated This process can take some time and possibly you will see a few reboots of the gateway The configuration becomes active during this phase When all has been pushed in the next panel will appear Figure 28 End of the configuration phase ...

Page 30: ...ow the basic access level to the web interface is shown The default user has view rights but cannot make any changes Figure 29 The main web interface to the TG789VAC v2 The basic access to the web interface uses the default user name ATTuser as applied to the modem To change your access level click on the user name in the left hand top corner Now a new browser frame opens ...

Page 31: ...king on Switch to another user opens another frame in which you can enter your user name inserted via the Configuration Wizard Figure 31 Enter the modem access credentials username and password This will change the access level to the gateway and allow you to make changes ...

Page 32: ...nistrative rights The interface shows more detailed information This also allows you to make a backup of the modem configuration This can be done via the menu steps MediaAccess Gateway Configuration in which panel you can find at the bottom Backup and Restore ...

Page 33: ...installation media is inserted in your computer and select the correct drive and directory Figure 33 Directory contents of the configuration software for te TG789VAC v2 Go to My computer on your desktop and select the software source or directory Open the folder drive and run setup exe This will start the standard Gateway setup program 5 2 Wizard did not detect the Gateway On occasion circumstance...

Page 34: ...omputer Remove all equipment connected between the modem and your computer your modem has to be connected directly with your computer without other equipment on the LAN Connect the PC to LAN port 4 A firewall is installed on your computer in this case de activate the firewall This is generally the case when the AT T Global Network Firewall has been installed on your PC The Internet protocol TCP IP...

Page 35: ... solidly light green Power and Broadband When service option 2 is selected AT T VPN services the Internet LED should also be green Service option 1 AT T VPN Gateway Cisco will not activate the Internet LED even when there is an active Internet connection In the table below an overview of the LED indications is available LED Color Indication Power off modem has no power green power on flashing The ...

Page 36: ... to the DSL device AT T VPN Gateway Cisco Multi user environment On the LAN side only the yellow LAN Ethernet port 4 is supported by the DHCP server on the Gateway and functions as management port The Gateway has as IP address 192 168 1 254 mask 255 255 255 0 You can browse to http 192 168 1 254 A user name and password is requested You have submitted this during the configuration phase If you hav...

Page 37: ...y and after each hardware reset to manufacturer defaults the Gateway features the following factory default settings LAN side IP address 192 168 1 254 Subnet mask 255 255 255 0 User name ATTuser password not set DHCP server enabled on LAN port 4 DNS server enabled Master firewall enabled Default Connection profile settings Transparent Bridging on VPI VCI 8 35 Transparent Bridging on VLAN ID 7 The ...

Page 38: ... 800 CALL 4 ATT Hong Kong at 00 800 2255 4288 800 CALL 4 ATT Italy at 00 800 2255 4288 800 CALL 4 ATT Netherlands at 00 800 2255 4288 800 CALL 4 ATT Spain at 00 800 2255 4288 800 CALL 4 ATT Switzerland at 00 800 2255 4288 800 CALL 4 ATT Taiwan at 00 800 2255 4288 800 CALL 4 ATT United Kingdom at 00 800 2255 4288 800 CALL 4 ATT Worldwide helpdesk phone numbers can be found here https www businessdi...

Page 39: ...Page 39 39 This is the last page of this document ...

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