Routed PPP
: This enables the gateway as router using PPPoE or PPPoA protocols
Voice router
: Not supported on this model.
AT&T supports only bridge mode on the gateway model.
5.5.3
5.5.3
Wrong configuration profile selected
Wrong configuration profile selected
It can always happen, that during the configuration the wrong profile is selected for the service
requested. If this happens the wrong profile is loaded on the DSL device. This can be corrected
by resetting the Gateway to the factory defaults, then running the setup program supplied in
the configuration software. This software can be downloaded from the AT&T ftp server at:
ftp://ftp.attglobal.net/pub/MoW_Broadband/
Alternatively the embedded templates can be used, which will result in an AT&T standard
bridging configuration. The required ATM or Ethernet data should then be requested from
AT&T.
5.6
5.6
Helpdesk contact phone numbers
Helpdesk contact phone numbers
The AT&T Help Desk can help you case of installation problems and is reachable at the normal
AT&T country number:
•
Australia at 0011 800 2255 4288 (+ 800 CALL 4 ATT)
•
Austria at 00 800 2255 4288 (+ 800 CALL 4 ATT)
•
Belgium at 00 800 2255 4288 (+ 800 CALL 4 ATT)
•
Canada at 1-800-268-3100
•
Czech Republic at 00 800 2255 4288 (+ 800 CALL 4 ATT)
•
France at 00 800 2255 4288 (+ 800 CALL 4 ATT)
•
Germany at 00 800 2255 4288 (+ 800 CALL 4 ATT)
•
Hong Kong at 00 800 2255 4288 (+ 800 CALL 4 ATT)
•
Italy at 00 800 2255 4288 (+ 800 CALL 4 ATT)
•
Netherlands at 00 800 2255 4288 (+ 800 CALL 4 ATT)
•
Spain at 00 800 2255 4288 (+ 800 CALL 4 ATT)
•
Switzerland at 00 800 2255 4288 (+ 800 CALL 4 ATT)
•
Taiwan at 00 800 2255 4288 (+ 800 CALL 4 ATT)
•
United Kingdom at 00 800 2255 4288 (+ 800 CALL 4 ATT)
Worldwide helpdesk phone numbers can be found here:
https://www.businessdirect.att.com/portal/exclude/att_help_desk_numbers.jsp
then select your geography on the map.
ATT_TG650s_Quick_Install_Guide Page 28
