Technicolor TG588v v2 Page 56 Setup And User Manual Download

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6 Support

DMS3-CTC-25-42 v1.0

6.2 Ethernet connection troubleshooting

Ethernet LED does not light up

Make sure that:

• The Ethernet cable is correctly connected to the Ethernet port on your TG588v v2 and your computer.

• You are using the correct cable type for your Ethernet equipment, which is at least UTP CAT5 with RJ-45 connectors.

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Summary of Contents for TG588v v2

Page 1: ...TG588v v2 Setup and User Guide N i c k D J c o u k ...

Page 2: ...SI DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Ethernet is a trademark of the Xerox Corporation EuroDOCSIS EuroPacketCable and PacketCable are trademarks of CableLabs Inc HomePNA and HPNA are trademarks of HomePNA Inc ...

Page 3: ...nect a wireless client 22 3 3 Connecting your wireless client by scanning a QR code 23 3 4 Securing your wireless connection 24 3 4 1 Configuring WPA 2 PSK encryption 25 3 4 2 Configuring WPA Enterprise encryption 26 4 TG588v v2 web interface 27 4 1 Accessing the TG588v v2 web interface 28 4 1 1 Accessing the TG588v v2 web interface from your local network 29 4 1 2 Accessing your TG588v v2 from th...

Page 4: ...rity 47 5 1 Time of Day ToD access control 48 5 2 DMZ 49 6 Support 50 6 1 General TG588v v2 troubleshooting 51 6 2 Ethernet connection troubleshooting 52 6 3 Wireless connection troubleshooting 53 6 4 Reset to factory defaults 55 N i c k D J c o u k ...

Page 5: ...u want to know more about this Setup and User Guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folders Example On the File menu click Open to open a file The danger...

Page 6: ...ion Before you start Carefully read the Safety Instructions and Regulatory Notices document included in your package before continuing with the installation of your TG588v v2 Topics This chapter describes the following topics Do not connect any cables to or power on your TG588v v2 until instructed to do so in this Setup and User Guide Topic Page 1 1 Features at a glance 3 1 2 Product overview 4 N ...

Page 7: ...iety of eco friendly attributes Next to carefully selected plastics and packaging to minimize our ecological footprint our products benefit from a unique combination of hardware and software features that reduce energy consumption substantially The accompanying product documentation not only provides useful information on all the features of your product but also on its energy consumption We stron...

Page 8: ...oduct overview Overview This section provides an overview of the different components of your TG588v v2 Topic Page 1 2 1 Power 5 1 2 2 Local network connections 6 1 2 3 Broadband connection 7 1 2 4 Buttons 8 1 2 5 Status LEDs 9 N i c k D J c o u k ...

Page 9: ...wer switch allows you to power on off your TG588v v2 TG588v v2 SN CPYYWWPPXXX SN CPYYWWPPXXX MAC AAABCCCDDEEE ACCESS KEY A1B2C3D4 CPYYWWPPXX1234X CPYYWWPP45XX1234X CPYYWWPP5XX1234X CPYYWWP1234X wireless user codes Network Name TNCAPVVVVVV 1234 5678 Wireless Key 1234ABCDEF Only use the power supply unit delivered with your TG588v v2 N i c k D J c o u k ...

Page 10: ...r more information see 2 4 Connecting your wired devices on page 15 USB Port The USB port can be used to Connect a USB mass storage device to share your content for example music movies Connect a mobile Internet dongle to set up a mobile Internet connection that can work as a backup for your main Internet connection For more information see 5 Sharing content on page 1 TG588v v2 SN CPYYWWPPXXX SN C...

Page 11: ...ternet dongle optional If you purchased the optional mobile Internet dongle you can set up a mobile data connection that can serve as a fallback Internet connection For more information see 2 6 Set up a mobile fallback connection on page 17 TG588v v2 SN CPYYWWPPXXX SN CPYYWWPPXXX MAC AAABCCCDDEEE ACCESS KEY A1B2C3D4 CPYYWWPPXX1234X CPYYWWPP45XX1234X CPYYWWPP5XX1234X CPYYWWP1234X wireless user code...

Page 12: ...S button allows you to add new wireless clients to your network in a swift and easy yet secure way without the need to enter any of your wireless settings manually For more information see 3 1 Connecting your wireless client via WPS on page 20 Reset pinhole button The Reset pinhole button allows you to reset your TG588v v2 to factory defaults For more information see 6 4 Reset to factory defaults ...

Page 13: ... failed indicating device malfunction Orange Solid on Your TG588v v2 is starting up Off Your TG588v v2 is powered off Colour State Description Green Solid on DSL line synchronised Blinking Trying to detect carrier signal or pending DSL line synchronisation Off No DSL line connected or Your TG588v v2 powered off Colour State Description Green Solid on Connected to the Internet no activity Blinking ...

Page 14: ...registration ongoing Red Blinking Error occurred Colour State Description Green Solid on At least one active network device is connected to the Ethernet switch Blinking At least one Network device is connected to the Ethernet switch and sending receiving data Off No active Ethernet devices connected to the Ethernet switch Colour State Description Green Solid on Your Digital TV service is up Blinki...

Page 15: ...ion see 3 Wireless networking on page 19 A wired connection see 2 4 Connecting your wired devices on page 15 5 Configure your TG588v v2 using the built in web interface For more information see 2 5 Configure your TG588v v2 services on page 16 Setting up additional services When you subscribed you may have purchased additional services or items For more information on how to Set up a mobile data fa...

Page 16: ... your TG588v v2 DMS3 CTC 25 42 v1 0 2 1 Attach the vertical stand Procedure Place the locking catches of the vertical stand into the slots on the TG588v v2 and slide the mountable stand into place N i c k D J c o u k ...

Page 17: ... of your TG588v v2 3 If your delivery Does not include a DSL splitter plug the other end of the DSL cable into your telephone wall socket Includes a DSL splitter plug the other end of the DSL cable into the DSL Modem port of the DSL splitter Plug the LINE cable of the DSL splitter into your telephone wall socket Only use the DSL cable provided in your package Other DSL cables may not work with the...

Page 18: ...et port 2 Plug the power supply unit into a nearby power outlet 3 Press the power button to turn on your TG588v v2 4 The LED turns on Wait at least two minutes to allow your TG588v v2 to complete the startup phase Only use the power supply unit that is supplied with your TG588v v2 If your current power supply unit is broken contact your service provider or reseller N i c k D J c o u k ...

Page 19: ...rinter etc Procedure Proceed as follows 1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your TG588v v2 2 Connect the other end of the Ethernet cable to your network device 3 Your device is now connected to your network To connect wireless clients see 3 Wireless networking on page 19 To connect a set top box for digital TV first look for instructions in the documentat...

Page 20: ...nnected click Internet Access enter the Username and Password for your Internet connection and then click Save Step 3 Configure your wireless access points 1 Click Wireless The Wireless page appears 2 Change the following settings under Access Point a In the SSID name box type the network name that you want to use for this access point if you do not want to use the default one b In the Security Mo...

Page 21: ...istered Security Identity Module SIM card Connect your mobile Internet dongle to the TG588v v2 Proceed as follows 1 Make sure that the SIM card is correctly inserted in your mobile Internet dongle 2 Plug the mobile Internet dongle into the USB port of your TG588v v2 3 Wait for two minutes to allow your TG588v v2 to detect the mobile Internet dongle Configure the mobile Internet connection Proceed ...

Page 22: ...another mode PIN The PIN code of your SIM card 5 Under Network Authentication provide the username and password provided by your service provider 6 Click Save and then click Connect 7 The mobile connection is now up but will not be used for Internet access unless your main Internet connection goes down Your main connection is always the preferred connection to the Internet This information should ...

Page 23: ...ireless client on page 22 3 3 Connecting your wireless client by scanning a QR code on page 23 Secure your wireless connection By default the wireless access point of your TG588v v2 is not secured This means that everyone who is within the range of your TG588v v2 can access your network with the possible consequences that Your personal data on devices in your local network can be exposed and compr...

Page 24: ...eless client You enter the PIN code of your TG588v v2 on the configuration utility of your wireless client to connect them to each other See Connect your wireless client using WPS PIN code entry on the wireless client on page 21 PIN code entry on your TG588v v2 You enter the WPS PIN code of your wireless client on the TG588v v2 web interface to connect them to each other For more information see C...

Page 25: ...twork Name These are the default values If you already changed these settings use the new settings instead 2 Go to the WPS PIN code entry page of your wireless client Consult the documentation of your wireless client for more information 3 Enter the PIN code 4 Your wireless client may prompt you to select your access point If this is the case your access point will be listed with its Network Name ...

Page 26: ...s network name and wireless key of your access point If your TG588v v2 is still using the default wireless settings use the network name SSID and wireless key that is printed on the product label of your TG588v v2 or product ID card if included You can always find back the current wireless settings via the TG588v v2 web interface For more information see Forgot your wireless key on page 53 N i c k...

Page 27: ...key These settings are also printed on the product label Your TG588v v2 must use WPA PSK WPA2 PSK encryption A camera to scan the code An application app to interpret the QR code and connect to a wireless network Procedure Proceed as follows 1 Browse to the TG588v v2 web interface For more information see 4 1 1 Accessing the TG588v v2 web interface from your local network on page 29 2 Click Wirele...

Page 28: ...secured with a pre shared key that has been defined by the user Wireless clients must be configured with this key before they can connect to your TG588v v2 Your TG588v v2 supports the following WPA PSK versions ordered by descending security WPA2 PSK the most recent and most secure version of WPA PSK Choose this version if you are sure that all your wireless clients support WPA2 PSK WPA WPA2 PSK t...

Page 29: ...Access Point select one of the following modes WPA2 PSK WPA PSK WPA2 PSK For more information see Encryption types on page 24 4 In the Wireless Password box type a the key of your choice The key must consist of 8 to 63 alphanumeric characters For example MyKey123 5 Click Save 6 Reconnect your wireless client s to your TG588v v2 using the new security settings For more information see 3 1 Connectin...

Page 30: ...rity Mode list under Access Point select one of the following modes WPA2 WPA WPA2 For more information see Encryption types on page 24 4 The following RADIUS settings are now available for configuration RADIUS Authentication Server s IP enter the IP address of your RADIUS server RADIUS Authentication Server s port enter the WPA RADIUS Port RADIUS Authentication Server s secret enter the WPA RADIUS...

Page 31: ...588v v2 web interface allows you to configure your TG588v v2 using your web browser Overview This chapter contains the following topics Topic Page 4 1 Accessing the TG588v v2 web interface 29 4 2 Account settings 31 4 3 Cards 32 4 4 Backing up restoring your configuration 46 N i c k D J c o u k ...

Page 32: ...cations From your local network For more information see 4 1 1 Accessing the TG588v v2 web interface from your local network on page 29 From the Internet Access from the Internet is disabled by default and can only be activated for a limited time For more information see 4 1 2 Accessing your TG588v v2 from the Internet Remote Assistance on page 30 N i c k D J c o u k ...

Page 33: ... appears By default you are logged in as guest This means that some items may be hidden To view all items click Sign In and enter your user name and password 3 All cards are now available 192 168 1 1 is the default IP address of your TG588v v2 If you have changed the IP address of your TG588v v2 use this IP address instead If you did not change the default credentials the user name is admin and th...

Page 34: ...l network and TG588v v2 2 Browse to your TG588v v2 web interface 3 In the Assistance card click the switch to put it in the position 4 Your TG588v v2 enables remote assistance and displays the connection details in the assistance card Pass the connection details to the person that will be accessing your TG588v v2 from the Internet How to access your TG588v v2 from the Internet If someone wants to ...

Page 35: ...our password The Change Password page appears Type your current password in the first box type your new password and confirm it Click Change Password Sign out Click this option to close the session and sign out It is recommended to change the default password settings Choose a password that you can easily remember If you forget your password the only option is to reset your TG588v v2 For more info...

Page 36: ...etwork on page 37 Devices 4 3 6 Devices on page 38 WAN Services 4 3 7 WAN Services on page 39 Firewall 4 3 8 Firewall on page 40 Diagnostics 4 3 9 Diagnostics on page 41 Assistance 4 3 10 Assistance on page 42 Mobile 3G 4G 4 3 11 Mobile 3G 4G on page 43 Management 4 3 12 Management on page 44 Content Sharing 4 3 13 Content Sharing on page 45 Button Description Click this button to view additional ...

Page 37: ...the Gateway card header The Gateway page allows you to View basic information about your TG588v v2 View or change the time settings used by your TG588v v2 Restart your TG588v v2 Reset your TG588v v2 to factory defaults For more information see 6 4 Reset to factory defaults on page 55 Export your current configuration Import a previously saved configuration Upgrade the firmware of your TG588v v2 if...

Page 38: ... set to then the broadband interface is enabled Clicking the switch will disable your broadband interface then the broadband interface is disabled Clicking the switch will enable your broadband interface The Broadband page To open the Broadband page click the Broadband card header The Broadband page displays information about your broadband connection In the upper right corner you can click show a...

Page 39: ...t Access switch In the Internet Access card header you can see whether your broadband interface is enabled or not If the switch is set to then your main Internet connection is enabled Clicking the switch will disable your main Internet connection then your main Internet connection is disabled Clicking the switch will enable your main Internet connection Viewing additional settings Click Internet A...

Page 40: ...less page On the left of the Wireless page you can select the access point that you want to configure For each access point you can View or change the wireless interface settings View or change the access point settings Start a WPS push button configuration Generate a QR code to connect a wireless client Configuration examples In this Setup and User Guide you can find information on how to Change ...

Page 41: ...dress and netmask of your TG588v v2 The Local Network page To open the Local Network page click the Local Network card header On the Local Network you can View or change the IP address of your TG588v v2 View or change the DHCP settings of your TG588v v2 Add or remove static DHCP leases for devices To view advanced settings click show advanced in the upper right corner N i c k D J c o u k ...

Page 42: ...Viewing additional settings Click Devices card and click The Local network page appears and allows you to View a list of all devices in your local network Configure Internet access rules for the devices in your local network For more information see 5 1 Time of Day ToD access control on page 48 To view update the list click refresh data in the upper right corner N i c k D J c o u k ...

Page 43: ...ervices on that device Viewing additional settings Click WAN services The WAN Services page appears and allows you to View or change the port forwarding rules View the active UPnP rules In the upper right corner you can click show advanced to Configure a DMZ host For more information see 5 2 DMZ on page 49 Enable or disable UPnP services Configure Dynamic DNS The dynamic DNS service allows you to ...

Page 44: ...all to your needs The default mode is normal In normal mode the firewall will Allow all outbound connections and will silently drop all unknown incoming connections Protect your TG588v v2 and local network against intrusions The Firewall card The Firewall card displays current firewall level used Viewing additional settings Click Firewall The Firewall page appears and allows you to Change the fire...

Page 45: ...ys the following troubleshooting tools Click on the icon to open the corresponding tool Alternatively you can click Diagnostics and then select the required tool Tool Function View DSL connection statistics Run ping and trace route test Run connection checks View port state and network statistics N i c k D J c o u k ...

Page 46: ... 4 3 10 Assistance Introduction Remote assistance allows you to make your TG588v v2 web interface accessible from the Internet For more information see 4 1 2 Accessing your TG588v v2 from the Internet Remote Assistance on page 30 N i c k D J c o u k ...

Page 47: ...ally switch to the mobile Internet connection when your main Internet connection is down The Mobile card The Mobile card displays The status of your mobile connection The public IP address of the TG588v v2 The Mobile page To open the Mobile page click Mobile The Mobile page allows you to View information about the line and the mobile network status Configure you mobile connection For more informat...

Page 48: ...25 42 v1 0 4 3 12 Management The Management card The Management page To open the Management page click Management The Management page allows you to Manage the user accounts of the TG588v v2 web interface View event logs N i c k D J c o u k ...

Page 49: ...ction If you connect a USB storage device to the USB port of your TG588v v2 you can share the content on your USB storage device s with other devices that are connected to your local network mostly computers For more information see 5 Sharing content on page 1 N i c k D J c o u k ...

Page 50: ...r more information see 4 1 1 Accessing the TG588v v2 web interface from your local network on page 29 5 The TG588v v2 prompts you to save your backup file 6 Save your file to a location of your choice Restoring your configuration Proceed as follows 1 Browse to your TG588v v2 web interface For more information see 4 1 1 Accessing the TG588v v2 web interface from your local network on page 29 2 Clic...

Page 51: ...curity DMS3 CTC 25 42 v1 0 5 Internet security Overview The TG588v v2 offers various options to secure your network and network connection Topic Page 5 1 Time of Day ToD access control 48 5 2 DMZ 49 N i c k D J c o u k ...

Page 52: ...pears and lists all devices that have been connected to the TG588v v2 3 Click the button of the device for which you want to create a rule 4 The Time of day access control section appears 5 Switch Enabled to 6 In the Mode list click Allow if you want to specify at what time frames the device should have access the Internet Block if you want to specify at what time frames the device should not have...

Page 53: ...ress the device might get a new IP address after some time and the port forwarding rule will no longer be applied to the device and another device may unexpectedly be acting as the DMZ host How to configure a device as DMZ host 1 Browse to the TG588v v2 web interface For more information see 4 1 1 Accessing the TG588v v2 web interface from your local network on page 29 2 Click WAN Services The WAN...

Page 54: ...588v v2 If the suggestions do not resolve the problem contact your service provider Topics This chapter describes the following topics Topic Page 6 1 General TG588v v2 troubleshooting 51 6 2 Ethernet connection troubleshooting 52 6 2 Ethernet connection troubleshooting 52 6 3 Wireless connection troubleshooting 53 6 4 Reset to factory defaults 55 N i c k D J c o u k ...

Page 55: ...ce is enabled on your telephone line For more information contact your Internet Service Provider Check the Broadband settings on the web interface Proceed as follows a Browse to the TG588v v2 web interface For more information see 4 1 1 Accessing the TG588v v2 web interface from your local network on page 29 b In the Broadband card header make sure that the switch is in the position TG588v v2 unre...

Page 56: ...hernet LED does not light up Make sure that The Ethernet cable is correctly connected to the Ethernet port on your TG588v v2 and your computer You are using the correct cable type for your Ethernet equipment which is at least UTP CAT5 with RJ 45 connectors N i c k D J c o u k ...

Page 57: ...r right corner click show advanced e Under Access Point make sure that Broadcast SSID is switched to WPS is switched to Security mode is not WEP f If you made changes click Save If the problem persists configure your wireless client manually For more information see 3 2 How to manually connect a wireless client on page 22 Forgot your wireless key If you have changed the wireless settings manually ...

Page 58: ...apter is enabled message like radio on Make sure that the wireless client is still using the correct wireless settings network name SSID security settings Poor Wireless Connectivity or Range Try the following Check the signal strength indicated by the wireless client manager If the signal is low try to reposition the TG588v v2 for optimal performance Change the wireless channel Use WPA 2 PSK as en...

Page 59: ... page 29 2 Click Gateway The Gateway page appears 3 Click Reset 4 The TG588v v2 restores the factory default configuration and restarts Reset the TG588v v2 via the Reset button Proceed as follows 1 Make sure the TG588v v2 is turned on 2 Push the Reset button for at least 7 seconds and then release it 3 The TG588v v2 restarts A reset to factory default settings deletes all configuration changes you...

Page 60: ... 0 All tradenames referenced are service marks trademarks or registered trademarks of their respective companies Specifications subject to change without notice TECHNICOLOR 1 5 rue Jeanne d Arc 92130 Issy les Moulineaux France www technicolor com N i c k D J c o u k ...

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