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Technicolor DWA0120, Setup And User Manual

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Technicolor DWA0120 Setup And User Manual Download Page 15

11

1 Getting started

DMS3-CTC-25-552 v1.0

Ethernet LED 

TV LED

Colour

State

Description

Green

Solid on

At least one active network device is connected to the Ethernet switch.

Blinking

At least one network device is connected to the Ethernet switch and 
sending/receiving data.

Off

No active Ethernet devices connected to the Ethernet switch.

This 

Ethernet

 LED provides an overall status of the Ethernet connections. Additionally, each Ethernet port has its 

own LED to indicate link integrity (or activity). For more information, see 

“Ethernet switch” on page 6

.

Colour

State

Description

Green

Solid on

Your digital TV service is up.

Blinking

Your digital TV service is up and there is activity.

Off

Your digital TV service is down or the digital TV service is not included in 
your subscription .

Summary of Contents for DWA0120

Page 1: ...DWA0120 Setup and User Guide ...

Page 2: ...emark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Ethernet is a trademark of the Xerox Corporation EuroDOCSIS EuroPacketCable and PacketCable are trademarks of CableLabs Inc HomePNA and HPNA are trademarks of HomePNA Inc Linux is a trademark of Linus Torvalds Microsoft MS DOS Windows Windows NT and Windows Vista ar...

Page 3: ...Wi Fi 20 3 1 Connecting to the Wi Fi 21 3 1 1 Connecting to the Wi Fi using WPS 22 3 1 2 Connecting to the Wi Fi by scanning a QR code 25 3 1 3 How to manually connect a Wi Fi client 26 3 2 Wi Fi security 27 3 2 1 Configuring WPA 2 PSK encryption 28 3 2 2 Configuring WPA Enterprise encryption 29 3 3 Turning the Wi Fi off on at scheduled times 30 3 4 Enable Wi Fi band steering to optimise your Wi F...

Page 4: ...elay Setup 56 4 4 Backing up restoring your configuration 57 5 Content and Printer Sharing 58 5 1 Content sharing 59 5 1 1 Accessing the Samba server 61 5 1 2 Accessing the DLNA server 62 5 2 Printer sharing 63 5 2 1 Connect your USB printer to the DWA0120 63 5 2 2 Enable printer sharing on your DWA0120 64 5 2 3 Installing the printer on your computer 65 6 Internet security 66 6 1 Site blocking 67...

Page 5: ...ple If you want to know more about this Setup and User Guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folders Example On the File menu click Open to open a file T...

Page 6: ...he installation Before you start Carefully read the Safety Instructions and Regulatory Notices document included in your package before you continue with the installation of your DWA0120 Topics This chapter describes the following topics Do not connect any cables or power on your DWA0120 until instructed to do so in this Setup and User Guide Topic Page 1 1 Features at a glance 3 1 2 Product overvi...

Page 7: ... Fi on page 32 Wired access via Ethernet cable for your local network devices via the Ethernet interface For more information see 2 3 Connecting your wired devices on page 17 Sharing An Integrated media server allowing you to share your media with media players and other network devices For more information see 5 1 Content sharing on page 59 Turn your USB printer in a network printer thanks to the...

Page 8: ...552 v1 0 1 2 Product overview Overview This section provides an overview of the different components of your DWA0120 Topic Page 1 2 1 Power 5 1 2 2 Local network connections 6 1 2 3 Broadband connections 7 1 2 4 Buttons 8 1 2 5 LEDs 9 ...

Page 9: ... the power supply unit that is supplied with this product is supplied by your service provider or local product dealer or a replacement power supply unit provided by your service provider or local product dealer The use of other types of supplies is prohibited If you are not sure of the type of power supply needed consult the product s user documentation or contact your service provider or local p...

Page 10: ...t port has a maximum speed of 1 Gbps Gigabit per second Each Ethernet port has a LED to indicate link integrity or activity USB Port The Hi Speed USB USB 2 0 port can be used to Connect a USB mass storage device to share your content for example music movies For more information see 5 1 Content sharing on page 59 Connect your USB printer and share it with other users on your network For more infor...

Page 11: ... The Gigabit Ethernet WAN port allows you to use your DWA0120 as a local router For more information see 2 1 Connecting your DWA0120 to your service provider s network on page 13 Mobile Internet dongle optional If you purchased the optional mobile Internet dongle and you have a mobile Internet subscription you can set up a mobile data connection that can serve as a fallback Internet connection For...

Page 12: ...his when none of your devices is using the Wi Fi network To turn the Wi Fi on or off briefly press and hold the Wi Fi On Off button for at least five seconds WPS button The WPS button allows you to add new Wi Fi clients to your network in an easy yet secure way without the need to enter any of your wireless settings manually For more information see 3 1 1 Connecting to the Wi Fi using WPS on page ...

Page 13: ...lly deactivated To temporarily activate the other LEDs briefly press the Info button Info Ethernet Wireless 2 4 GHZ Wireless 5 GHZ Broadband Internet WPS TV Colour State Description Green Solid on All services are available Wi Fi is enabled Blue Solid on All services are available Wi Fi is disabled Red Solid on One or more services from your subscription are currently not available Orange Solid on...

Page 14: ... connected to the WAN device Colour State Description Green Solid on Connected to the Internet no activity Blinking Connected to the Internet sending receiving data Red Blinking Trying to connect to the Internet Off No Internet connection Colour State Description Green Solid on At least one device is connected to the Wi Fi access point no wireless activity Blinking At least one device is connected...

Page 15: ...thernet devices connected to the Ethernet switch This Ethernet LED provides an overall status of the Ethernet connections Additionally each Ethernet port has its own LED to indicate link integrity or activity For more information see Ethernet switch on page 6 Colour State Description Green Solid on Your digital TV service is up Blinking Your digital TV service is up and there is activity Off Your ...

Page 16: ...3 Wi Fi on page 20 A wired connection see 2 3 Connecting your wired devices on page 17 Setting up additional services When you subscribed you may have purchased additional services or items For more information on how to Set up a mobile data fallback connection using a mobile Internet dongle see 2 4 Set up a mobile fallback connection on page 18 for more information Always follow the specific inst...

Page 17: ...you can either Connect your DWA0120 to your service provider s DSL network In this setup your DWA0120 is used as a DSL gateway Follow the instructions from 2 1 1 DSL gateway setup on page 14 Place your DWA0120 behind another Internet access device for example an Optical Network Terminal ONT a cable gateway etc In this setup your DWA0120 is used as local router Follow the instructions from 2 1 2 Lo...

Page 18: ...he DSL cable into your telephone wall socket Includes a DSL splitter plug the other end of the DSL cable into the DSL Modem port of the DSL splitter Plug the LINE cable of the DSL splitter into your telephone wall socket Only use the DSL cable provided in your package Other DSL cables may not work optimally with the DSL subscription that you purchased A splitter filter is a box that typically has ...

Page 19: ...of your DWA0120 3 Plug the other end of the cable into the Ethernet port of your Internet access device for example an Optical Network Terminal ONT for Fiber If you use another Ethernet cable than the one included in your package make sure that the Ethernet cable is a fully wired CAT5E or CAT6 Ethernet cable The WAN port can only be used to connect your DWA0120 to an Internet access device You can...

Page 20: ...urns on Wait at least two minutes to allow your DWA0120 to complete the startup phase Only use the power supply unit that is supplied with this product is supplied by your service provider or local product dealer or a replacement power supply unit provided by your service provider or local product dealer The use of other types of supplies is prohibited If you are not sure of the type of power supp...

Page 21: ...mputer an Ethernet printer etc Procedure Proceed as follows 1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your DWA0120 2 Connect the other end of the Ethernet cable to your network device 3 Your device is now connected to your network To connect Wi Fi clients see 3 Wi Fi on page 20 To connect a set top box for digital TV first look for instructions in the documenta...

Page 22: ...an active mobile Internet subscription Connect your mobile Internet dongle to the DWA0120 Proceed as follows 1 Make sure that the SIM card is correctly inserted in your mobile Internet dongle 2 Plug the mobile Internet dongle into an available USB port of your DWA0120 3 Wait for two minutes to allow your DWA0120 to detect the mobile Internet dongle Configure the mobile Internet connection Proceed ...

Page 23: ... to select another mode PIN The PIN code of your SIM card 5 Under Network Authentication provide the user name and password provided by your service provider 6 Click Save and then click Connect 7 The mobile connection is now up but will not be used for Internet access unless your main Internet connection goes down Your main connection is always the preferred connection to the Internet This informa...

Page 24: ...llows you to connect IEEE802 11n Wi Fi clients and IEEE802 11b g Wi Fi clients Use this access point for Wi Fi clients that don t support 5 GHz Wi Fi band steering By enabling Wi Fi band steering the DWA0120 will try to make optimal use of the more performant 5 GHz frequency band Dual band clients that are connected to the 2 4 GHz Wi Fi access point will automatically be steered to the 5 GHz Wi Fi...

Page 25: ... the DWA0120 using WPS Windows computers Android devices Network devices like Wi Fi printers Wi Fi set top boxes Wi Fi extenders etc 3 1 1 Connecting to the Wi Fi using WPS on page 22 Scan a QR code containing that contains the wireless settings Tablets Smartphones 3 1 2 Connecting to the Wi Fi by scanning a QR code on page 25 Manually enter the settings All Wi Fi devices 3 1 2 Connecting to the W...

Page 26: ... the WPS button on both your Wi Fi client and your DWA0120 to connect them to each other See Connect your Wi Fi client using WPS PBC on page 23 PIN code entry on the Wi Fi client You enter the PIN code of your DWA0120 on the configuration utility of your Wi Fi client to connect them to each other See Connect your Wi Fi client using WPS PIN code entry on the Wi Fi client on page 23 PIN code entry o...

Page 27: ...tion failed For more information see Cannot connect via WPS on page 74 Connect your Wi Fi client using WPS PIN code entry on the Wi Fi client Proceed as follows 1 Check the label on your DWA0120 and note the following information For each Wi Fi access point a PIN code that is printed next to the WPS logo The Network Name These are the default values If you already changed these settings use the ne...

Page 28: ...formation see 4 1 1 Accessing the DWA0120 web interface from your local network on page 36 3 Click Wireless The Wireless page appears 4 On the left menu select the Wi Fi access point to which you want to connect the Wi Fi client to 5 In the WPS Device PIN code box under Access Point type the PIN code of your Wi Fi client and click Set PIN code In case of problems If you are having trouble connecti...

Page 29: ...he DWA0120 web interface instead On the DWA0120 web interface 1 Browse to the DWA0120 web interface For more information see 4 1 1 Accessing the DWA0120 web interface from your local network on page 36 2 Click Wireless The Wireless page appears 3 On the left menu select the Wi Fi access point that you want to connect to 4 Under QR code click Generate QR Code 5 The QR code appears You can now scan ...

Page 30: ...tings network name and wireless key of your Wi Fi access point If your DWA0120 is still using the default wireless settings use the network name SSID and wireless key that is printed on the label on your DWA0120 or product ID card if included You can always find back the current wireless settings via the DWA0120 web interface For more information see Forgot your wireless key on page 74 ...

Page 31: ...K Choose this option if not all of your Wi Fi clients support WPA2 PSK or if you are not sure Wi Fi clients that support WPA2 PSK will use WPA2 PSK the others will use WPA PSK WEP This is the oldest security mode We recommend you not to use WEP as it has been proven to be extremely vulnerable For more information on how to configure one of these security modes see Configuring WPA 2 PSK encryption ...

Page 32: ...his mode provides the highest security Choose this version if you are sure that all your Wi Fi clients support WPA2 PSK WPA WPA 2 PSK Choose this option if not all of your Wi Fi clients support WPA2 PSK or if you are not sure Wi Fi clients that support WPA2 PSK will use WPA2 PSK the others will use WPA PSK 5 In the Wireless Password box type a the key of your choice The key must consist of 8 to 63...

Page 33: ...u select the access point that you want to configure 4 In the Security Mode list under Access Point select one of the following modes WPA2 WPA WPA2 5 The following RADIUS settings are now available for configuration RADIUS Authentication Server s IP enter the IP address of your RADIUS server RADIUS Authentication Server s port enter the WPA RADIUS Port RADIUS Authentication Server s secret enter t...

Page 34: ...3 Click the Wireless Control tab and then click Add new rule 4 The Wireless Control settings appear 5 Make sure that Enabled is selected 6 In the MAC address box type the MAC address of the device 7 Enter the Start Time and Stop Time as h mm for example 8 10 23 59 8 Next to Day of week select the days of the week on which you want this rule to be applied 9 Click at the top right of the settings Ma...

Page 35: ...31 3 Wi Fi DMS3 CTC 25 552 v1 0 3 Click the Wireless Control tab and then click to edit an existing rule to delete an existing rule ...

Page 36: ...hreshold by default 80 Enabling Wi Fi band steering Proceed as follows 1 Browse to the DWA0120 web interface For more information see 4 1 1 Accessing the DWA0120 web interface from your local network on page 36 2 Click Wireless The Wireless page of the 2 4 GHz Wi Fi access point appears 3 Under Access Point click the Band Steering Enabled switch to put it in the position 4 Click Save 5 Wi Fi band ...

Page 37: ...page 36 2 Click Wireless The Wireless page appears 3 On the left menu click Analyzer 2 4 GHz to list the 2 4 GHz Wi Fi access points within reach of the DWA0120 Analyzer 5 GHz to list the 5 GHz Wi Fi access points within reach of the DWA0120 4 The DWA0120 displays an overview of the detected Wi Fi access points Monitoring a Wi Fi client Proceed as follows 1 Browse to the DWA0120 web interface For ...

Page 38: ...ction The DWA0120 web interface allows you to configure your DWA0120 using your web browser Overview This chapter contains the following topics Topic Page 4 1 Accessing the DWA0120 web interface 36 4 2 Account settings 38 4 3 Cards 39 4 4 Backing up restoring your configuration 57 ...

Page 39: ...llowing locations From your local network For more information see 4 1 1 Accessing the DWA0120 web interface from your local network on page 36 From the Internet Access from the Internet is disabled by default and can only be activated for a limited time For more information see 4 1 2 Accessing your DWA0120 from the Internet Remote Assistance on page 37 ...

Page 40: ...twice and then click Change Password 4 All settings are now available Forgot your password If you forgot your password proceed as follows 1 On the DWA0120 web interface click Sign In and then click Forgot Login Password 2 The DWA0120 prompts you to enter the access key Enter the ACCESS KEY that is printed on the product label of your DWA0120 and click Verify 3 Click Reset to confirm 4 The access k...

Page 41: ...connected to your local network and DWA0120 2 Browse to the web interface of your DWA0120 3 In the Assistance card click the switch to put it in the position 4 Your DWA0120 enables remote assistance and displays the connection details in the assistance card Pass the connection details to the person that will be accessing your DWA0120 from the Internet How to access your DWA0120 from the Internet I...

Page 42: ...our current password in the first box type your new password and confirm it Click Change Password Sign out Click this option to close the session and sign out Your new password must contain at least 12 characters including both upper and lower case letters at least one number and at least one special character Allowed special characters are _ and Choose a password that you can easily remember If y...

Page 43: ...N Services 4 3 7 WAN Services on page 46 Firewall 4 3 8 Firewall on page 47 Diagnostics 4 3 9 Diagnostics on page 48 Assistance 4 3 10 Assistance on page 49 Mobile 4 3 11 Mobile on page 50 Management 4 3 12 Management on page 51 Content Sharing 5 1 Content sharing on page 59 Printer Sharing 5 2 Printer sharing on page 63 Parental Controls 4 3 15 Parental Controls on page 54 IP Extras 4 3 16 IP Ext...

Page 44: ...ut your DWA0120 View or change the time settings used by your DWA0120 Restart your DWA0120 Reset your DWA0120 to factory defaults For more information see 7 4 Reset to factory defaults on page 76 Export your current configuration For more information see 4 4 Backing up restoring your configuration on page 57 Import a previously saved configuration For more information see 4 4 Backing up restoring ...

Page 45: ...switch is set to then the broadband interface is enabled Clicking the switch will disable your broadband interface then the broadband interface is disabled Clicking the switch will enable your broadband interface The Broadband page To open the Broadband page click the Broadband card header The Broadband page displays information about your broadband connection In the upper right corner you can cli...

Page 46: ... Internet Access switch In the Internet Access card header you can see whether your broadband interface is enabled or not If the switch is set to then your main Internet connection is enabled Clicking the switch will disable your main Internet connection then your main Internet connection is disabled Clicking the switch will enable your main Internet connection Viewing additional settings Click In...

Page 47: ...he neighbourhood of your DWA0120 For more information see 3 5 Analysing your wireless performance on page 33 Monitor Wi Fi clients that are connected to the DWA0120 For more information see 3 5 Analysing your wireless performance on page 33 The Wireless Control tab allows you create rules to turn Wi Fi off at specific times For more information see 3 3 Turning the Wi Fi off on at scheduled times o...

Page 48: ...e local IP address and netmask of your DWA0120 The Local Network page To open the Local Network page click the Local Network card header On the Local Network you can View or change the IP address of your DWA0120 View or change the DHCP settings of your DWA0120 Add or remove static DHCP leases for devices To view advanced settings click show advanced in the upper right corner ...

Page 49: ... interface The Wi Fi Viewing additional settings Click Devices card and click The Devices page appears and allows you to View a list of devices that are or recently were connected to your local network in the Device List tab View the devices grouped by interface in the Device Map tab To view update the list click refresh data in the upper right corner ...

Page 50: ...ing additional settings Click WAN services The WAN Services page appears and allows you to View or change port forwarding rules View active UPnP rules In the upper right corner you can click show advanced to Configure a DMZ host For more information see 6 3 DMZ on page 69 Enable or disable UPnP services Configure Dynamic DNS The dynamic DNS service allows you to assign a fixed DNS host name for ex...

Page 51: ...the firewall to your needs The default mode is normal In normal mode the firewall will Allow all outbound connections and will silently drop all unknown incoming connections Protect your DWA0120 and local network against intrusions The Firewall card The Firewall card displays current firewall level used Viewing additional settings Click Firewall The Firewall page appears and allows you to Change t...

Page 52: ...agnostics card displays the following troubleshooting tools Click on the icon to open the corresponding tool Tool Function Icon Name ｘDSL View DSL connection statistics Ping Traceroute Run ping and trace route test Connection Run connection checks Network View port state and network statistics ...

Page 53: ...2 v1 0 4 3 10 Assistance Introduction Remote assistance allows you to make your DWA0120 web interface temporarily accessible from the Internet For more information see 4 1 2 Accessing your DWA0120 from the Internet Remote Assistance on page 37 ...

Page 54: ...matically switch to the mobile Internet connection when your main Internet connection is down The Mobile card The Mobile card displays The status of your mobile connection The public IP address of the DWA0120 The Mobile page To open the Mobile page click Mobile The Mobile page allows you to View information about the connection and the mobile network status Configure you mobile connection For more...

Page 55: ... DMS3 CTC 25 552 v1 0 4 3 12 Management The Management card The Management page To open the Management page click Management The Management page allows you to Manage the user accounts of the DWA0120 web interface View event logs ...

Page 56: ...g Introduction If you connect a USB storage device to the USB port of your DWA0120 you can share the content of your USB storage device s with other devices that are connected to your local network mostly computers For more information see 5 1 Content sharing on page 59 ...

Page 57: ... The Printer Sharing card The Printer Sharing page To open the Printer Sharing page click Printer Sharing The Printer Sharing page allows you to Enable or disable printer sharing View a list of the connected printers For more information see 5 2 Printer sharing on page 63 ...

Page 58: ... of the website blocking feature The number of site blocking rules that are currently defined The Parental Controls page To open the Parental Controls page click Parental Controls The Parental Controls page allows you to configure Site blocking For more information see 6 1 Site blocking on page 67 Access control see 6 2 Access control on page 68 ...

Page 59: ... v1 0 4 3 16 IP Extras The IP Extras card The IP Extras card displays The number of IPv4 routes The number of DNS servers The IP Extras page To open the IP Extras page click IP Extras The IP Extras page displays The IPv4 routes The DNS servers ...

Page 60: ...address of your DWA0120 The status of the DHCP relay function The DHCP Relay Setup page To open the DHCP Relay Setup page click Relay Setup The DHCP Relay Setup page allows you to Change the PPP user name and password Change the LAN IP address of your DWA0120 Configure a DHCP relay agent This function is intended for technicians and network administrators only ...

Page 61: ...ateway page appears 3 In the Export Configuration section click Export 4 The DWA0120 prompts you to save your backup file 5 Save your file to a location of your choice Restoring your configuration Proceed as follows 1 Browse to your DWA0120 web interface For more information see 4 1 1 Accessing the DWA0120 web interface from your local network on page 36 2 Click Gateway The Gateway page appears 3 ...

Page 62: ...58 5 Content and Printer Sharing DMS3 CTC 25 552 v1 0 5 Content and Printer Sharing Topics This chapter describes the following topics Topic Page 5 1 Content sharing 59 5 2 Printer sharing 63 ...

Page 63: ...ervers Your DWA0120 offers two types of services to share your content The following table gives a you a brief overview of the main functions How to set up content sharing Both the Samba and the DLNA server are enabled by default The only thing that you need to do is to plug your USB storage device in one of the USB port s of your DWA0120 Samba server DLNA server Function Store and access your dat...

Page 64: ...a devices under this name Samba enabled Allows you to enable or disable the Samba file sharing server DLNA enabled Allows you to enable or disable the DLNA service DLNA name Your DWA0120 will share the content with other DLNA devices under this name 3 When you click show advanced you will be able to configure the Samba name and DLNA name On top of that you can also change the Samba workgroup Enter...

Page 65: ...d then click Network 2 The Network window appears Double click Technicolor 3 The storage devices that are attached to your DWA0120 are listed as folders 4 If you plan to frequently use this folder it might be useful to map this folder as a network drive For more information see the help of your operating system Accessing the Samba server on Mac OS X Proceed as follows 1 Open a Finder window Under ...

Page 66: ...ows 7 Windows 10 Windows 8 and Windows 7 have native support for DLNA They automatically detect DLNA and make your media files available for playback on your Windows Media Player and Windows Media Center Proceed as follows 1 Open File Explorer and then click Network 2 The Network window appears Under Media Devices you will find the DLNA media server displayed as OpenWrt DLNA Server of your DWA0120...

Page 67: ...Customizing the content sharing settings on page 60 Procedure Proceed as follows 1 Connect your USB printer to the DWA0120 For more information 5 2 1 Connect your USB printer to the DWA0120 on page 63 2 Configure the printer sharing service on your DWA0120 For more information see 5 2 2 Enable printer sharing on your DWA0120 on page 64 3 Install the printer on your computer For more information se...

Page 68: ...ows 1 Browse to the DWA0120 web interface For more information see 4 1 1 Accessing the DWA0120 web interface from your local network on page 36 2 Click Printer Sharing The Printer Sharing page appears If needed switch Enabled to and click Save 3 The DWA0120 prompts you that printer sharing was successfully enabled ...

Page 69: ...nected to the DWA0120 2 Open File Explorer and then click Network 3 The Network window appears Double click Technicolor 4 Your printer should now appear Double click your printer 5 Windows prompts you that it could not find a driver Click OK 6 Follow the instruction from Windows to select or install the correct driver You can also access the device by entering 192 168 1 1 in the address bar ...

Page 70: ...ernet security DMS3 CTC 25 552 v1 0 6 Internet security Overview The DWA0120 offers various options to secure your network and network connection Topic Page 6 1 Site blocking 67 6 2 Access control 68 6 3 DMZ 69 ...

Page 71: ...Under Device type either The IP address of the device for which the exception is valid for example dad s computer All with captital A if you want this exception to be valid for all devices 4 Click add The site is now blocked 5 Click Close 6 Parental control is now active When a user tries to access a blocked website he will be redirected to a page that informs him that access to this website has b...

Page 72: ...C address box type the MAC address of the device 7 In the Mode list click Allow if you want to specify at what time frames the device should have access the Internet Block if you want to specify at what time frames the device should not have access the Internet 8 Enter the Start Time and Stop Time as h mm for example 8 10 23 59 9 Next to Day of week select the days of the week on which you want th...

Page 73: ...amic IP address the device might get a new IP address after some time and the port forwarding rule will no longer be applied to the device and another device may unexpectedly be acting as the DMZ host How to configure a device as DMZ host 1 Browse to the DWA0120 web interface For more information see 4 1 1 Accessing the DWA0120 web interface from your local network on page 36 2 Click WAN Services ...

Page 74: ...e installing configuring or using your DWA0120 If the suggestions do not resolve the problem contact your service provider Topics This chapter describes the following topics Topic Page 7 1 General DWA0120 troubleshooting 71 7 2 Ethernet connection troubleshooting 73 7 3 Wi Fi troubleshooting 74 7 4 Reset to factory defaults 76 ...

Page 75: ... see 2 1 2 Local router setup on page 15 Make sure that Internet access device is correctly working Check the Broadband settings on the web interface Proceed as follows 1 Browse to the DWA0120 web interface For more information see 4 1 1 Accessing the DWA0120 web interface from your local network on page 36 2 In the Broadband card header make sure that the switch is in the position 3 Click Broadba...

Page 76: ... advanced Make sure that DHCP routed mode is selected 4 Click Switch connection mode 5 After a few minutes the Status should switch to Connected If needed click refresh data first DWA0120 unreachable If you cannot access your DWA0120 via your web browser you might consider a hardware reset as described in 7 4 Reset to factory defaults on page 76 ...

Page 77: ...eshooting Ethernet LED does not light up Make sure that The Ethernet cable is correctly connected to the Ethernet port on your DWA0120 and your computer You are using the correct cable type for your Ethernet equipment which is at least UTP CAT5 with RJ 45 connectors ...

Page 78: ...right corner click show advanced 6 Under Access Point make sure that Broadcast SSID is switched to WPS is switched to Security mode is not WEP 7 If you made changes click Save If the problem persists configure your Wi Fi client manually For more information see 3 1 3 How to manually connect a Wi Fi client on page 26 Forgot your wireless key If you have changed the wireless settings manually and yo...

Page 79: ...twork name SSID security settings Make sure that no Wireless Control rules apply 3 3 Turning the Wi Fi off on at scheduled times on page 30 Make sure that the DWA0120 s Wi Fi is enabled 1 Browse to the DWA0120 web interface For more information see 4 1 1 Accessing the DWA0120 web interface from your local network on page 36 2 In the Wireless card header make sure that the switch is Poor Wireless C...

Page 80: ...ult configuration and restarts Reset the DWA0120 via the Reset button Proceed as follows 1 Make sure the DWA0120 is turned on 2 Use an unfolded paper clip or other to push the Reset button for at least 7 seconds and then release it 3 The DWA0120 restarts Restore your settings If you previously backed up your configuration you can now restore this configuration on your DWA0120 For more information ...

Page 81: ... 25 552 v1 0 All tradenames referenced are service marks trademarks or registered trademarks of their respective companies Specifications subject to change without notice TECHNICOLOR 1 5 rue Jeanne d Arc 92130 Issy les Moulineaux France www technicolor com ...

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