Page 14 of 16
11. TROUBLESHOOTING
IMPORTANT: the dispenser was designed for internal use and must therefore not be used
outside.
The jar unit of the
dispenser does not
heat
Check that the plug is inserted in the power socket.
Make sure the I/0 button has been pressed.
The dispenser is positioned in a place where the room
temperature is higher than the heating temperature
of the dispenser itself.
The temperature limit switch has cut in; if required
switch the appliance off and back on again,
disconnecting and re-inserting the electrical plug. If the
problem persists contact the technical assistance
service.
The pumping unit
does not extract the
Nutella
Check the available amount of Nutella in the
Ferrero drum.
The pumping unit is empty: repeat the
initial pump filling procedure as described in the
manual in point 5c (first use).
The Nutella is too cold and is therefore too dense to be
extracted: wait for it to heat up and proceed with
extraction. WARNING: to use the dispenser correctly
the Nutella must be kept and inserted in the dispenser
at room temperature (20-24°C) and not
at a low temperature and excessively dense (as
indicated in the manual in point 5C)
The Ferrero drum was not correctly
inserted: follow the sequence described
in point 6b carefully (drum insertion description)
The pumping unit
does not easily extract
the Nutella because the
levering movement
is hardened/
blocked
The Nutella is too cold and is therefore too dense to be
easily extracted: wait for it to heat up and proceed with
extraction. WARNING: to use the dispenser correctly
the Nutella must be kept and inserted in the dispenser
at room temperature (20-24°C) and not
at a low temperature and excessively dense (as
indicated in the manual in point 5C)
The drum was not correctly inserted: follow the
sequence described in point 6b carefully (drum
insertion description)
The pumping unit must be cleaned as indicated in the
manual in point 7.
