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Technical customer service
In the event of technical problems, please take the following steps:
Provide the technical service with the following basic information:
PHOTO of the assembly site
Diameter of electric cables and their length
Device serial number
The value shown by the pressure gauge when the device is turned off
The value shown by the pressure gauge when the device is running
ON / OFF button setting and whether the button is illuminated
Value and pictograms displayed on the digital controller
Values of the settings made
Whether the fan is running or not
Location of bypass valves
Please contact the seller and provide him with the information listed, including pool dimensions, contact details
(address, telephone number) and a description of the problem.
After providing all the information, the service technician will be able to determine the cause of the failure as
precisely as possible. Then apply the solutions as soon as possible.
IMPORTANT: Failure to comply with the above requirement will invalidate the warranty.
The device contains fluorinated greenhouse gases covered by the Kyoto protocol, sealed in an airtight system:
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R32:
CH2F2 100%
After the expiry of the product's service life, it must be handed over to a qualified person (refrigeration technician) for
disassembly in accordance with applicable law (recovery of cooling gas, recyclable metal parts, etc.).
