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Warranty Information
asserted. As Horizon has no control over use, setup, final
assembly, modification or misuse, no liability shall be
assumed nor accepted for any resulting damage or injury.
By the act of use, setup or assembly, the user accepts all
resulting liability.
If you as the Purchaser or user are not prepared to accept
the liability associated with the use of this Product, you
are advised to return this Product immediately in new and
unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to [email protected],
or call 877.504.0233 toll free to speak to the Product
Support Department.
Inspection or Repairs
If this Product needs to be inspected or repaired, please
use the Horizon Online Repair Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is
accepted at our facility. An Online Repair Request is
available at www.horizonhobby.com
http://www.horizonhobby.com under the Repairs tab. If
you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with
instructions for submitting your product for repair. When
calling Horizon, you will be asked to provide your
complete name, street address, email address and phone
number where you can be reached during business
hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be
sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you
have any issue with a battery, please contact the
appropriate Horizon Product Support Department.
WARRANTY Inspection AND Repairs
To receive warranty service, you must include your
original sales receipt
verifying the proof-of-purchase
date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge.
Repair or replacement decisions are at the sole
discretion of Horizon.
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the "Product")
will be free from defects in materials and workmanship at
the date of purchase by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this
warranty without notice and disclaims all other
warranties, express or implied.
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE
PURCHASER. This warranty covers only those Products
purchased from an authorized Horizon dealer. Third party
transactions are not covered by this warranty. Proof of
purchase is required for all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OF THE
PRODUCT. THE PURCHASER ACKNOWLEDGES THAT
THEY ALONE HAVE DETERMINED THAT THE
PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASER’S INTENDED
USE.
(c) Purchaser Remedy- Horizon’s sole obligation
hereunder shall be that Horizon will, at its option, (i)
repair or (ii) replace, any Product determined by Horizon
to be defective. In the event of a defect, these are the
Purchaser’s exclusive remedies. Horizon reserves the
right to inspect any and all equipment involved in a
warranty claim. Repair or replacement decisions are at
the sole discretion of Horizon. This warranty does not
cover cosmetic damage or damage due to acts of God,
accident, misuse, abuse, negligence, commercial use, or
modification of or to any part of the Product. This
warranty does not cover damage due to improper
installation, operation, maintenance, or attempted repair
by anyone other than Horizon. Return of any Product by
Purchaser must be approved in writing by Horizon before
shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS
IN ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, NEGLIGENCE, OR STRICT LIABILITY.
Further, in no event shall the liability of Horizon exceed
the individual price of the Product on which liability is
WARRANTY SERVICES
