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11. Troubleshooting
If your device fails to function as required,
please try this checklist first. Perhaps there is
only a minor problem, and you can solve it
yourself.
DANGER! Risk of electric shock!
~
Do not attempt to repair the device your-
self under any circumstances.
Fault
Possible causes/Action
No function
•
Has the device been
connected to the pow-
er supply?
•
Is the device switched
on?
Long heating
time (phase 1)
•
Did you fill with very
cold water? This ex-
tends the heating time
required.
Food not yet
cooked after
the specified
time
•
Is the food significantly
thicker than described
in the recipe or the ta-
ble?
•
Were the vacuum bags
pressed tightly togeth-
er during the cooking
process?
•
Did you set the right
temperature?
•
Either vacuum-seal the
food again and return
it to the water bath, or
continue cooking it
with another method.
A great deal of
water in the
vacuum bag
•
This indicates an error
during the vacuum-
packing process. The
vacuum bag was not
properly closed.
The device
switches itself
off before the
end of the set
cooking time.
•
Did the water level fall
below the
MIN
mark-
ing
6
? Top up the wa-
ter.
Error code
EE1
displayed.
•
Water level below the
MIN
marking
6
? Top
up the water.
•
In all other cases: pull
out the mains plug and
have the device
checked.
Fault
Possible causes/Action
