
Troubleshooting Network Connection Issues
If you experience any of the problems below while using the product, please check the following:
There may be no problem with the product.
You can check the network connection status as shown below.
→ → Connection Network Connection Settings Wired Connection (Ethernet)
→ →Connection Network Connection Settings Wi-Fi Connection Advanced
Wi-Fi Settings
TV network connection lost
When X appears next to TV
Check the TV or the AP (Router).
Check the connection status of the TV, AP (Router) and cable modem.
Power off and power on in the following order;
1. Turn your cable modem off and back on, and wait for the device to reset.
2. Turn the wired/wireless router off and back on, and wait for the device to reset.
3. Turn the TV off and on.
If you want to establish a wired LAN connection, check whether an IP address can be obtained from
your router properly. If you are setting up your network manually, check whether all settings are correct.
If you want to establish a wireless connection, check the following points as well.
①
Set your router’s SSID (network name) or wireless channel.
②
Set your router’s security key.
If you can't complete this setting, refer to the router's user manual and the instructions provided by
your Internet provider. If you are still unable to establish your configuration, consult your router’s
manufacturer or your Internet service provider.
If you are using a static IP, enter the IP directly.
Gateway network connection lost
When X appears next to Gateway
Check the AP (Router) or consult your Internet service provider.
Unplug the router/cable modem from the wall outlet, wait 10 seconds and reconnect it.
Initialize (Reset) the AP (Router) or cable modem.
Check the AP (Router) manufacturer’s website to make sure your router has the latest firmware
version installed.
If you can't complete this setting, refer to the router's user manual and the instructions provided by
your Internet provider. If you are still unable to establish your configuration, consult your router’s
manufacturer or your Internet service provider.
DNS network connection lost
When X appears next to DNS
Check the AP (Router) or consult your Internet service provider.
Unplug the router/cable modem from the wall outlet, wait 10 seconds and reconnect it.
Initialize (Reset) the AP (Router) or cable modem.
Check that the MAC address of the TV/AP (Router) is registered with your Internet service provider.
(The MAC address displayed on the pane of the network status window should be registered with your
Internet service provider.)
Troubleshooting Network Connection Issues
Is Scheduled Recording possible even if the TV is off?
Scheduled Recording starts and completes recording at the set time even if the TV is off.
Scheduled Recording does not function if the TV's power plug is unplugged.
TROUBLESHOOTIN
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