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3

Close a pre-authorization

Perform this transaction to close an existing pre-authorization.  

1. 

Select the 

Pre-Authorization Completion

 icon.

2. 

Enter the invoice number from the initial pre-authorization receipt and press 

OK

.

3. 

 Enter the final dollar amount for the transaction and press 

OK

. This final dollar amount cannot exceed 

the base amount plus the additional amount. If it does exceed this, the current pre-authorization must 

be cancelled and a new one created.

4. 

Confirm the final amount for the transaction: 

NO

 or 

YES

5. 

 You  can 

REPRINT

 the receipt or 

FINISH

 the transaction.

Force post pre-authorization

Perform this transaction if you wish to create a new pre-authorization.

1. 

 For the TD Generation All-in-One, HSPA, WiFi, and Portal with PINpad terminals, select the 

Debit / Credit

 icon 

 Force Post 

 

Pre-Auth.

 For the Portal 2 with PINpad terminal, select the 

More

 

Debit / Credit

 icon 

 Force Post Pre-Auth.

2. 

Enter the 

amount / base amount

 and select 

OK

.

3. 

 Enter an additional amount (optional). The additional amount value is the amount that the pre-authoriz-

ation can exceed the base amount. For more information see the 

Configuration

 section of this guide.

a) 

 Manually enter the 

additional amount

 (

$

 or 

%

 based on your settings) and select 

OK

. You can 

enter 0 so that there is no additional amount applied.

b) 

Confirm the displayed base amount, additional amount, and select 

OK

.

c) 

 Customer confirms the displayed base amount and the additional amount (

Back

 or 

OK

). Go 

to step 4.
or

a) 

 Use the default additional amount. The customer confirms the displayed base amount and 

the additional amount (

No

 or 

OK

). Go to step 4.

4. 

Enter the authorization number and press 

OK

.

5. 

Confirm the authorization number and press 

OK

.

6. 

    Select one of the following payment methods.

a) 

Insert the card and the customer enters their 

PIN

 and presses 

OK

. Go to step 7.

or

a) 

Swipe the card and verify the card info with what is on the screen and select 

OK

. Go to step 7.

or

a) 

Manually enter the 

account number

 on the PINpad and press 

OK

.  

b) 

 Enter  the 

expiry date

 on the PINpad and press 

OK

.

c) 

 A manual imprint of the credit card is required. Do you wish to continue (

NO

 or 

YES

). 

If you selected 

YES

, make an imprint of the card and continue below. 

d) 

 Enter  the 

CVD number

 on the terminal and press 

OK

. This number is generally located on the 

back of the credit card. This is an optional step depending on your settings. Go to step 7.

7. 

 The screen shows the transaction total and the receipts print. Press 

CONTINUE

. You can 

REPRINT

 the 

receipt or 

FINISH

 the transaction.

Summary of Contents for TD Generation

Page 1: ...TD Generation Pre authorizations Guide For the TD Generation All in One HSPA WiFi Portal with PINpad Portal 2 with PINpad...

Page 2: ...purpose without the written permission of an authorized representative of The Toronto Dominion Bank NOTICE The Toronto Dominion Bank reserves the right to make changes to specifications at any time a...

Page 3: ...ation icons 1 Create pre authorization 2 Close a pre authorization 3 Force post pre authorization 3 Receipts 4 Receipt examples 4 Reporting 5 Business day reports 5 Customized reports 5 Customizing th...

Page 4: ...ii...

Page 5: ...rocessed correctly Transaction All in One HSPA WiFi and Portal with PINpad Portal 2 with PINpad Pre Authorization Pre Authorization Completion Credit Debit More Credit Debit Depending on your terminal...

Page 6: ...itional amount The customer confirms the displayed base amount and the additional amount No or OK Go to step 4 4 Select one of the following payment methods a The customer taps their contactless enabl...

Page 7: ...Manually enter the additional amount or based on your settings and select OK You can enter 0 so that there is no additional amount applied b Confirm the displayed base amount additional amount and se...

Page 8: ...a default amount set by the Merchant If your business doesn t use additional amounts you will only see the total amount Approved Always ensure that the transaction was approved as it could be DECLINE...

Page 9: ...ports and select a report For the Portal with PINpad terminal select the Lock icon Desktop Main Menu Reports Customized Reports and select a report For the Portal 2 with PINpad terminal select the Hom...

Page 10: ...dditional amount is applied for each pre authorization and cannot be bypassed or changed unless you call into the TD Merchant Solutions Help Desk Troubleshooting Error Codes Explanation Action Require...

Page 11: ...ies 24 hours a day seven days a week General Merchant Inquiries Monday Friday 8 a m 8 p m ET Printer Stationery Supplies Monday Friday 8 a m 5 p m ET Documentation Portal This guide covers the most co...

Page 12: ...535412 1120...

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