9
Recall by amount
a)
Enter the
dollar amount
and tap
OK
. Go to step 2.
Recall by account #
a)
Swipe
or
Manually enter
the card. Go to step 2.
Recall by invoice #
a)
Enter the invoice number that you want to recall and tap
OK
. Go to step 3.
2.
If there are multiple transactions, scroll to the desired one and tap
OK
.
3.
Select
Void
to cancel the transaction or select
Completion
to close a pre-authorization. Tap
CANC
ANNUL
to leave this screen without making a selection.
Refund
You can only perform a refund on a transaction that has already been submitted for reimbursement.
-> Desktop -> Main Menu ->
Debit / Credit
-> Refund
1.
Enter the
invoice number
and press
.
2.
Enter the
dollar amount
and tap
OK
.
3.
Select one of the following payment methods:
Insert / Swipe
,
Contactless
or
Manual Entry
.
Insert / swipe credit or debit card
a)
The customer enters their
PIN
and taps
OK
. Go to step 4.
Contactless credit or debit card
a)
The customer
taps
their contactless-enabled card on the screen. Go to step 4.
Manual credit card
a)
Enter the
account number
and tap
OK
.
b)
Enter the
expiry date
and tap
OK
. This is four digits in length.
c)
Is a manual imprint required (
NO
or
YES
)? If you select
NO
, the transaction will be
canceled.
d)
Enter the
CVD number
and tap
OK
. This can be up to four digits in length.
4.
You can
REPRINT
the receipt or
FINISH
to complete the refund and the receipts print.
Receipts
Each transaction has a different receipt and most of the information is purely for record keeping. There are
some points of
important information
you need to be aware of to ensure that your transactions have
completed correctly.
Reprinting receipts
-> Desktop -> Main Menu ->
Reprint
and select one of the following:
Debit refunds are disabled by default. If you wish to activate debit refunds on your terminal please call the TD Merchant
Solutions Help Desk at
1-800-363-1163
.
