TD Desk 5000, Pre-Authorizations Manual

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3
Reporting
Business day reports
Open-Pre-Auth report
This report shows open pre-authorizations by card type and operator ID.
1. Press the OK key

Reports

Open-Pre-Auth.
2. Determine how you wish to access the report: Print or Display .
3. Determine how you want to sort the information: Date/Time , Invoice # , or Card Type .
Customizing the day close report
The Open Pre-Auth Report can be enabled or disabled for automatic printing during the Day Close transaction.
To do this, you must contact the TD Merchant Solutions Help Desk at 1-800-363-1163 .
Configuration
There are no options for pre-authorizations that you can enable via the terminal’s control panel. Please call the
TD Merchant Solutions Help Desk to do the following:
• enable pre-authorizations and display pre-authorizationson yout terminal
• password protect the following: opening pre-authorizaitons, completing pre-authorizations, and
accessing the the Open-Pre-Auth Report
• change the number of days that a pre-authorizaiton can remain open befor eit must be closed
(default is 5 days)
Troubleshooting
Error Codes Explanation Action Required
Amount exceeds card balance If a pre-paid card is used for a
pre-authorization and the amount on it
is insufficient to cover the entire
amount.
Customer must use a different
payment method.
Exceeds amount authorized Displays if Pre-Authorization
Completion amount exceeds the
original pre-authorized amount.
Enter an amount that is equal to or
less than the original pre-authorized
amount.
Pre-auth limit reached.
Post or Void pre-auths to
open more
You have reached the maximum of
100 open pre-authorizations.
Complete or void and existing
pre-authorization to make room.
Pre-auth existing A function has been attempted that
requires pre-authorizations must be
closed such as entering demo mode
or changing a parameter.
Delete the open pre-authorization or
perform a Pre-auth Completion .