TD Desk 5000, Pre-Authorizations Manual

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Who would use this guide?
You would use this guide if you perform pre-authorizations during the course of your daily business.
Financial Transactions
The TD Desk 5000 and TD Move 5000 terminals can perform the following pre-authorization transactions:
Pre-authorization (Create Pre-Authorization, Pre-Auth Completion).
Pre-authorization icons
To start a pre-authorization you must use the appropriate icon to ensure that it is processed correctly.
Transaction TD Desk 5000, TD Move 5000
Pre-Authorization
Pre-Authorization
Completion
Open a pre-authorization
Use this option to confirm that the pre-authorized amount is available on the credit card and then place a hold on it.
1. Tap the Pre-Auth icon.
2. Enter the amount and press OK .
3. Confirm the amount ( Cancel or Enter ).
Tap
a) The customer taps their contactless-enabled credit card on the contactless card reader. Go
to step 4.
Insert card
a) Enter the PIN and press OK . Go to step 4.
Swipe card
a) Indicate if the card is <Other Card> or UnionPay press OK .
If you selected UnionPay, enter the PIN and press OK . Go to step 4.
• Depending on your terminal settings, you may be required to enter a supervisor ID and password to
proceed with any transaction.
• Pre-authorizations can only be performed with credit cards.
• If the receipt has a signature line on it, the customer must sign it.
• If pre-authorizations are not already enabled on your terminal, you can contact the TD Merchant Solutions
Help Desk at 1-800-363-1163 to have them enabled.