TCP Smart WDBBATTM6PROUK, Quick Start Manual

Page: 13 / 56

13
No WiFi connection during the connection process
If your Smart Doorbell will not connect please ensure
your router is set to 2.4 GHz, your WiFi connection is
working correctly and your details are correctly.
Try resetting your router and if you have WiFi booster
devices make sure they are turned off.
The supplied Chime should already be connected to
the Doorbell. If it is not connected you can connect
by holding down the volume down button and then
quickly press the button on the Doorbell.
The Smart Doorbell battery will have some charge.
It is best to charge the Camera to 100% with the
supplied Micro USB cable before you install it.
Doorbell device not flashing rapidly
If the Smart Doorbell’s light is not flashing quickly when
starting the connection process, you will need to reset
the Doorbell using the reset button under the rubber
cover on the back of the Doorbell.
Not sure if I have 2.4 GHz or 5 GHz
Your home WiFi router needs to be set to 2.4 GHz and
not 5 GHz.
If you are unsure, please consult your broadband
provider such as Virgin Media, BT or Sky for details on
how to change your settings.
For more trouble shooting advice please visit our
website https://www.tcpsmart.eu/faq/.