Common trouble shooting:
No WiFi connection during the connection process
If your Smart Hub will not connect please ensure your
router is set to 2.4 GHz your WiFi connection is working
correctly and your details are correctly.
Try resetting your router and if you have WiFi booster
devices make sure they are turned off.
Not sure if I have 2.4 GHz or 5 GHz
Your home WiFi router needs to be set to 2.4 GHz and
not 5 GHz.
If you are unsure, please consult your broadband
provider such as Virgin Media, BT or Sky for details on
how to change your settings.
For more trouble shooting advice please visit our
website https://www.tcpsmart.eu/faq/.
The Radiator Valve operates normally, but the
room temperature is obviously higher than the set
temperature.
The Radiator Valve is not installed correctly. Remove
the Radiator Valve from the radiator, then take out the
battery and wait 30 seconds to reload it. Then refer to
step 3 and reinstall the Radiator Valve.
The Radiator Valve operates normally, but the
room temperature is obviously higher than the set
temperature.
Valve fault. Replace the Radiator Valve then take out
the battery and wait 30 seconds to reload it. Then
refer to step 3 and reinstall the Radiator Valve.
