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TCL North America Limited Warranty
All TCL LCD/LED Models
What your warranty covers
New LCD/LED Televisions (Commercial Use)
For how long after your purchase:
Six (6) months from date of purchase for parts and labor for commercial use.
Commercial use includes, but is not limited to, the use of this product in a commercial or business
environment, the use of this product in an institution or for institutional purposes, or other commercial
purposes including rental purposes.
One (1) year from date of purchase for parts and labor for non-commercial use.
Please have your original purchase receipt or proof of purchase (bill of sale or receipted invoice) which
states that condition of the unit (New, Used, etc.), the unit’s date of purchase, place of purchase and model/
serial number ready. The model/serial number information can be found on the back of your unit.
Call 1-877-300-9509 or visit support.tcl.com/ca
A representative must troubleshoot your problem over the telephone or through e-mail before receiving
service. If it is determined that your unit requires service, the service location will be at the sole discretion
of TCL North America based upon the TCL North America Limited Warranty Statement.
At the sole discretion of TCL North America, television screen sizes 43” and smaller will either be repaired
at an Authorized TCL Service Center or directly exchanged for a new or refurbished/recertified unit. At the
sole discretion of TCL North America, television screen sizes 44” through 75” or larger will either be repaired
or directly exchanged for a new or refurbished/recertified unit at an Authorized TCL Service Center or
repaired in-home. In the event of a service visit where the on-site technician, in his-her sole discretion,
deems the home or property conditions to be hazardous and/or unsafe, TCL North America reserves the
right to cancel or re-schedule the service visit, or opt for an exchange of the in-warranty unit for a
refurbished/recertified unit lieu of the in-home service visit.
If repaired at an Authorized TCL Service Center, TCL North America is not responsible for transportation
costs to the Authorized TCL Service Center. However, TCL North America will pay for return shipping.
TCL North America will provide instructions for packaging and shipping the unit.
Units that are improperly
packed and damaged during shipping are not covered under your product warranty.
Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer which is
evidence that the product is within the warranty period must be presented to obtain warranty service.
In the event that a unit is to be replaced, a picture of the back of the unit showing the model and serial
number and picture of the issue itself may be required.
PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO AN AUTHORIZED
TCL SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR/REPLACEMENT/ RENTAL SERVICES.
Defects in materials or workmanship to the
original owner
of this TCL product when purchased
as new from
an Authorized Dealer
of TCL brand products in Canada and packaged with this warranty statement.
How to get service
What we will do
At TCL North America’s discretion, (1) pay an Authorized TCL Service Center for both labor charges and
parts to repair your television, or (2) replace your television with a new or refurbished / remanufactured
equivalent value product. The decision to repair or replace will be made solely by TCL North America.
See “How to get service”.
New LCD/LED Televisions (Non-Commercial Use)
For how long after your purchase: