12
Troubleshooting
Cannot connect to wireless network (Wi-Fi)
• Select the correct wireless network name and verify
the password entered (case sensitive).
• Relocate the router from objects that interfere with
performance (cordless phones, baby monitors, etc.).
• Reboot the router by disconnecting the power for
more than 2 minutes and reconnect.
What is the remote code for programming
my Universal or Cable/Satellite box remote
control?
• Please visit http://support.tclusa.com/tv-remote-
codes/roku-tv-remote-codes
My picture is too small
(black bars on the side)
• Play your movie/video and press the (*)
asterisk button.
• Select
Picture Size
, select the picture size of
your preference.
How to install the Remote Control
Mobile App?
• Download the Roku app to your phone or tablet
through Google Play or iTunes.
• Simply search for “Roku App” and choose the
Roku app by Roku Inc.
• Follow the onscreen prompts and you’re on
your way!
The free Roku app allows you to use your mobile
device as a full functioning remote control with
voice search & keypad.
Problems connecting my cable/satellite
box or antenna through a coax cable
• For best performance, use the HDMI connection.
If not available, then:
How do I turn the Text-to-Speech (TTS)
audio guide on or off?
• Press “*” key on the remote controller four times to
Select “Settings” at home screen.
Select “Accessibility”.
• Make sure the cable connections to the TV and your
device are securely fastened.
• Select
cable/satellite box
or
antenna TV
input.
• Select “
start finding channels
” and follow the on-screen
instructions to perform a full channel scan.
Having trouble completing the guided setup? Don’t worry, it’s usually an easy fix.
Or
1.
2.
3.
* http://support.tclusa.com/televisions-faqs/how-to-
enable-and-disable-text-to-speech-on-my-tcl-roku-tv
1-877-300-8837
Need more help?
support.tclusa.com
