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My phone can't connect to the Internet
•
Check that the IMEI number (press *#06#) is the
same as the one printed on your warranty card or
box.
•
Make sure that the internet access service of your
SIM card is available.
•
Check your phone's Internet connection settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted.
•
Make sure the chip on your SIM card is not damaged
or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialled a valid number and have
pressed the
call key.
•
For international calls, check the country and area
codes.
•
Make sure your phone is connected to a network,
and the network is not overloaded or unavailable.
•
Check your subscription status with your operator
(credit, SIM card valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in flight mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected
to a network (check if the network is overloaded or
unavailable).
•
Check your subscription status with your operator
(credit, SIM card valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a
call is received
•
Check that you have subscribed to this service with
your operator.
•
Your caller has concealed his/her name or number.
I can't find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing
the
Volume Up/down
key.
•
Check the network strength .
•
Make sure that the receiver, connector or speaker
on your phone is clean.
I am unable to use the features described in the